Help Guide

Software updates [97]
If a full reset (restart) of the TV is required [98]
Frequently Asked Questions for Troubleshooting [99]
Picture (quality)/screen [100]
No color/Dark picture/Color is not correct/Picture is too bright. [101]
Distorted picture./The screen flickers. [102]
Picture size/Screen format/Wide mode changes automatically. [103]
The screen suddenly changes to a video you do not recognize while watching TV.
[104]
A black box appears on the screen. [105]
There are banners/tickers at the top or bottom of the screen. [106]
High resolution HDR pictures are not displayed. [107]
A message about an app asking for permission to access a TV function is displayed.
[108]
The screen becomes darker after a certain period of time. (only models equipped
with an OLED panel) [109]
The message [Panel refresh did not finish] is displayed. (only models equipped with
an OLED panel) [110]
You are concerned about an image retention. (only models equipped with an OLED
panel) [111]
A white line appears on the screen. (only models equipped with an OLED panel)
[112]
Panel refresh does not complete. (only models equipped with an OLED panel) [113]
Keyboard [114]
Broadcast reception [115]
Check these things first to troubleshoot your TV reception. [116]
Block noise or an error message appears and you cannot watch broadcasts. [117]