Help Guide

[148] Troubleshooting | Power
After turning on the TV, it turns off immediately.
(only models equipped with an OLED panel)
In this case, the TV might be in picture reset mode. When picture reset mode is enabled,
the TV turns off for about 10 minutes after it is turned on, and then turns on again to
reduce image retention. This is not a malfunction of the TV.
Turn on the TV again using the remote control and disable picture reset mode.
Press the HOME button on the remote control and select [Settings] — [Retail mode
settings]. Disable [Picture reset mode].
[149] Troubleshooting | Power
The TV does not turn on.
Perform the procedures in the order below until the problem is solved.
1. Check if the TV turns on with the remote control.
Point the remote control at the sensor on the front of the TV and press the power button
on the remote control.
Check if the TV turns on or if the illumination LED lights up.
If the illumination LED lights up but the TV does not turn on, try resetting (restarting) the
TV.
If a full reset (restart) of the TV is required