Help Guide

If the same image is displayed repeatedly or for long periods of time, image retention may
occur.
To reduce image retention, we recommend that you turn off the TV normally by pressing
the power button on the remote control or TV.
Note
Manually perform panel refresh only when image retention is particularly noticeable.
As a reference, perform it only once a year. Avoid performing it more than once a
year because it may affect the usable life of the panel.
Images that include clocks and bright colors easily cause image retention. Avoid
displaying these types of images for long periods of time, otherwise image retention
may occur.
Related topics
[Expert panel settings] (only models equipped with an OLED panel)
[112] Troubleshooting | Picture (quality)/screen
A white line appears on the screen. (only models
equipped with an OLED panel)
Panel refresh automatically runs after the TV has been used for a long period of time to
reduce image retention. Panel refresh starts after the TV is turned off and takes about
one hour to complete. A white line may be displayed on the screen during the panel
refresh. This is not a malfunction of the TV.