Help Guide

[107] Troubleshooting | Picture (quality)/screen
High resolution HDR pictures are not displayed.
The following are required to watch high resolution HDR pictures such as 4K (50p/60p) .
Connect the 4K (50p/60p) playable device .
Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [External
inputs] — [HDMI signal format] — the HDMI terminal you want to set.
Check whether the connected device has the latest settings or firmware.
Availability depends on your model/region/country.
[108] Troubleshooting | Picture (quality)/screen
A message about an app asking for permission to
access a TV function is displayed.
Select whether to allow or deny the app access to the displayed function.
You can check the list of app permissions categorized by TV function and change
permission settings for each app. Press the HOME button, select [Settings] — [Apps]
— [App permissions] — the desired TV function.
[109] Troubleshooting | Picture (quality)/screen
The screen becomes darker after a certain period
of time. (only models equipped with an OLED
*
*
*