Help Guide

[104] Troubleshooting | Picture (quality)/screen
The screen suddenly changes to a video you do
not recognize while watching TV.
In this case, the TV might be in demo mode. Try exiting demo mode.
Press the HOME button on the remote control and select [Settings] — [Retail mode
settings]. Disable [Demo mode] and [Picture reset mode].
[105] Troubleshooting | Picture (quality)/screen
A black box appears on the screen.
A text option is selected although no text is available. Check the [Captions]/[Broadcast
closed captions] settings in [Accessibility]. (Option name differs depending on your
region/country.) You can select a different option from the current option.
[106] Troubleshooting | Picture (quality)/screen
There are banners/tickers at the top or bottom of
the screen.
In this case, the TV might be in demo mode. Try exiting demo mode.
Press the HOME button on the remote control and select [Settings] — [Retail mode
settings]. Disable [Demo mode] and [Picture reset mode].