Help Guide

No color/Dark picture/Color is not correct/Picture is too bright.
Distorted picture./The screen flickers.
Picture size/Screen format/Wide mode changes automatically.
The screen suddenly changes to a video you do not recognize while watching TV.
A black box appears on the screen.
There are banners/tickers at the top or bottom of the screen.
High resolution HDR pictures are not displayed.
A message about an app asking for permission to access a TV function is displayed.
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel)
The message [Panel refresh did not finish] is displayed. (only models equipped with an
OLED panel)
You are concerned about an image retention. (only models equipped with an OLED panel)
A white line appears on the screen. (only models equipped with an OLED panel)
Panel refresh does not complete. (only models equipped with an OLED panel)
[101] Troubleshooting | Picture (quality)/screen
No color/Dark picture/Color is not correct/Picture is
too bright.
You can adjust color tone, brightness, picture quality on your TV from [Picture
adjustments].
Press the ACTION MENU button, then select [Picture adjustments] to make
adjustments.
For details, refer to Adjusting the picture quality page.