Help Guide
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If you have trouble such as the picture not displaying on the screen or the remote control
not working, reset the TV with the following procedure. If the problem persists, try the
factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV
before resetting.
Power Reset
Restart the TV with the remote control.
Press and hold the power button on the remote control for about 5 seconds until
the “Power off” message is displayed.
The TV will turn off and then restart automatically after about one minute.
If the TV does not turn on automatically, press the power button on the remote
control after 20 seconds.
Unplug the AC power cord (mains lead).
If the problem persists after step 1, unplug the TV power cord (mains lead) from the
electrical outlet and wait for 2 minutes (3 minutes for models equipped with an
OLED panel). Then plug the power cord (mains lead) back into the electrical outlet.
Hint
Your personal settings and data will not be lost after the TV restarts.
Factory data reset
If the problem persists after a power reset, try a factory data reset.