Help Guide

Press the HELP button, then select [Self diagnostics], or [Problem diagnosis] — [Self
diagnostics].
[Self diagnostics] will start.
Hint
You can also check the following symptoms under [Problem diagnosis].
[Internet connectivity symptoms]
[External devices symptoms]
[Picture/Sound symptoms]
If the problem persists, try the following.
Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
Check and try Software updates.
Support Site
[97] Troubleshooting | Start here
Software updates
Sony will provide software updates from time to time in order to enhance functionality and
provide users with the latest TV experience. The easiest way to receive software updates
is via an internet connection to the TV.
To check for software updates automatically
To enable [Automatically check for update], press the HELP button, then select [System
software update] — [Automatically check for update].