Television Getting Started [1] Using the Help Guide [2] Remote control [3] Using the remote control [4] Functions of the remote control buttons [5] Upper buttons on the remote control [6] Middle buttons on the remote control [7] Lower buttons on the remote control [8] Using voice recognition features [9] Using the remote control microphone [10] Using the built-in MIC (only TVs with a built-in MIC) [11] Keeping the TV updated [12] Introducing Android TV™ [13] Displaying the picture in a small screen [14]
Selecting devices that are connected to the TV [23] Changing the picture and sound quality to your preferences [24] Adjusting the picture quality [25] “Picture adjustments” advanced settings [26] Adjusting the sound quality [27] “Sound adjustments” advanced settings [28] How the LED lights up [29] Accessibility features [30] Support Site [31] Watching TV [32] Watching TV programs [33] Using the program guide [34] Using interactive broadcast TV services [35] Using the TV with Other Devices [36] USB devic
Set-top box (cable/satellite box) [49] Connecting a Set-top box (cable/satellite box) [50] Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) [51] Connecting an IR Blaster (IR Blaster compatible models only) [52] Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) [53] Enjoying content from your mobile device on the TV with Google Cast [54] Computers, cameras, and camcorders [55] Connecting a computer and viewi
Viewing pictures in 4K from compatible devices [73] Viewing pictures in 4K resolution [74] Settings for viewing pictures in 4K resolution with higher quality [75] Connecting to a Network [76] Connecting to a network using a LAN cable [77] Connecting to a network using a wireless connection [78] Using Wi-Fi to connect the TV to the Internet/Network [79] Using Wi-Fi Direct to connect to the TV (no wireless router required) [80] Home network features [81] Adjusting home network settings [82] Playing content
Software updates [97] If a full reset (restart) of the TV is required [98] Frequently Asked Questions for Troubleshooting [99] Picture (quality)/screen [100] No color/Dark picture/Color is not correct/Picture is too bright. [101] Distorted picture./The screen flickers. [102] Picture size/Screen format/Wide mode changes automatically. [103] The screen suddenly changes to a video you do not recognize while watching TV. [104] A black box appears on the screen.
Ghosting or double images appear. [118] Only snow noise or a black picture appears on the screen. [119] There is picture or sound noise when viewing an analog TV channel. [120] Some channels are blank. [121] Poor reception or poor picture quality with digital broadcasts. [122] You cannot view digital channels. [123] You cannot receive or select channels. [124] Some digital cable channels are not displayed. [125] Broadcast HD formats have poor quality. [126] Sound [127] No sound but good picture.
You can connect to the Internet, but not to certain apps and services. [142] Remote control/accessories [143] The remote control does not operate. [144] Power [145] The TV turns off automatically. [146] The TV turns on automatically. [147] After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) [148] The TV does not turn on. [149] Connected devices [150] No picture from a connected device. [151] You cannot select a connected device in the Home Menu.
You want to disable the built-in MIC LED so that it does not light up (only TVs with a built-in MIC). [165] Index [166] [1] Getting Started Using the Help Guide Remote control Using voice recognition features Keeping the TV updated Introducing Android TV™ Basic Operations Accessibility features Support Site [2] Getting Started Using the Help Guide This Help Guide explains how to use this TV.
In this Help Guide, you can read the desired information in order or search for it directly. To search, select the search icon at the top of the screen. Help Guide versions There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen.
To see if your TV is equipped with one of the functions described in the Help Guide, refer to the paper manual or a Sony product catalog. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
Use the up, desired item. 1 down, left and right arrow buttons to “focus” on the The up, down, left, and right arrow buttons are on the center of the remote control. 2 Press the center of the Enter button to select the item currently in focus. The Enter button is in the center of the up, down, left, and right arrow buttons. To return to the previous screen Press the BACK button. Hint For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site.
Upper buttons on the remote control Middle buttons on the remote control Lower buttons on the remote control [6] Getting Started | Remote control | Functions of the remote control buttons Upper buttons on the remote control The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. Illustration of the upper buttons on the remote control INPUT Display and select the input source.
STB MENU Display the connected set-top box (cable/satellite box) menu after connecting and setting up the IR Blaster. Number Button Use with the 0-9 buttons to select digital channels. DISPLAY Display information about the channel/program/input you are viewing. EXIT, SAIR SALIR Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service. Google Play Access the “Google Play” online service.
The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. Illustration of the middle buttons on the remote control Color buttons Execute corresponding function at that time. ACTION MENU Display a list of contextual functions. For details, refer to Using the Action Menu page. GUIDE Display the digital program guide. For details, refer to Using the program guide page. APPS Access various services and applications .
Related topics Upper buttons on the remote control Lower buttons on the remote control [8] Getting Started | Remote control | Functions of the remote control buttons Lower buttons on the remote control The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. Illustration of the lower buttons on the remote control VOL +/- (Volume) Adjust the volume. JUMP Jump back and forth between two channels or inputs.
Operate media contents on the TV and connected BRAVIA Sync-compatible device. SUBTITLE/CC Turn subtitles on or off (when the feature is available). HELP Display the Help menu. Help Guide can be accessed from here. WIDE Change the screen format. PIC OFF Turn the picture off, while sound remains on. DISPLAY Display information about the channel/program/input you are viewing.
Using the built-in MIC (only TVs with a built-in MIC) [10] Getting Started | Using voice recognition features Using the remote control microphone Remote controls that support Voice Search have a Microphonebutton or Google Assistantbutton, and a built-in microphone. By speaking into the microphone, you can search for various content. 1 Press the 2 Speak into the microphone. Microphonebutton or Google Assistantbutton. The LED on the remote control will light up.
Remote Control] Note An Internet connection is required to use Voice search. The type of remote control supplied with the TV, and the availability of a remote control with a built-in microphone varies depending on your model/region/country. An optional remote control is available in some models/regions/countries. [11] Getting Started | Using voice recognition features Using the built-in MIC (only TVs with a built-in MIC) To use the built-in MIC, updating the software is required.
To use the built-in MIC, enable the following setting. 1 Press the HOME button, select [Settings] — [Google] — ["Ok Google" detection]. Note An Internet connection is required to use Voice search. Hint When the built-in MIC is enabled, the built-in MIC LED lights up in amber even when the TV is turned off (you can also set it so it does not light up).
[13] Getting Started Introducing Android TV™ Displaying the picture in a small screen Installing apps from the Google Play Store Moving apps to a USB memory device Viewing Internet media Enjoying safe apps and video streaming services (Security & restrictions) [14] Getting Started | Introducing Android TV™ Displaying the picture in a small screen You can display the picture that you are watching (TV programs or content from HDMIconnected devices) as a small screen in the corner.
The small screen is displayed on top of the last app used. However, the app that is displayed may vary depending on certain conditions. Operations such as changing the channel is disabled while watching with a small screen. TV program, external input such as an HDMI device, apps that play back movies, or some apps that play back pictures or music cannot be displayed at the same time. The position of the small screen is automatically adjusted. You cannot set it manually.
You can install apps from the Google Play Store to the TV, just like you do with smartphones and tablets. Note You can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets. An Internet connection and Google account are required to install apps from the Google Play Store. Hint If you do not have a Google account or want to create a shared account, create a new account by accessing the following website. https://accounts.google.
About paid apps There are free apps and paid apps in the Google Play Store. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers. To delete an app 1 Press the HOME button, select (Apps icon) from the Home menu, select Google Play Store from the apps list, and select My Apps. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
When you format a USB memory device, all data saved in the USB memory device will be deleted. Back up your important data before formatting. Performing this procedure formats the USB memory device for exclusive use with the TV. Therefore, you may be unable to use the USB memory device with a computer, etc. Some apps cannot be moved to a USB memory device. 1 Connect a USB memory device to the TV. 2 Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory device.
1 Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory device, and then select the option to remove it. Note The USB memory device is used only for saving apps. To use the USB memory device for other purposes, you must format it again. If you delete an app in the USB memory device using a computer, you will be unable to launch it from the TV. If you remove a USB memory device from the TV, you will be unable to use the apps that were moved to the USB memory device.
Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network Home menu [18] Getting Started | Introducing Android TV™ Enjoying safe apps and video streaming services (Security & restrictions) You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos.
[19] Getting Started Basic Operations Home menu Using the TV Menu Bar Using the Action Menu Selecting devices that are connected to the TV Changing the picture and sound quality to your preferences How the LED lights up [20] Getting Started | Basic Operations Home menu The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.
(Notifications):Displayed when there are notifications such as when there is a connection issue or software update. The number indicates the number of notifications. (Inputs):Switches the input device connected to the TV. (Settings):Configure various TV-related settings. For details, refer to the Settings page. Apps (B) Display your favorite apps. If you select [Apps], a list of installed apps is displayed. Select [Add app to favourites] to add an app to favorites.
In the Home Menu, you can change the order of the rows under “Play Next (C)”. Use the Up/ Down arrow buttons to move the focus to the round icon of the row you want to move, and press Left arrow to be able to move the row up or down by pressing the Up/ Down arrow buttons. Customize channels (E) [Customize channels] is used to display or hide the selected channels. Hint For other information, see “Frequently Asked Questions” on the Sony Support Site.
3 Move the focus left or right to select the desired item. 4 Press the Enter button to launch the selected item. Adding channels to favorites 1 Press the TV button while watching a TV broadcast. The TV Menu Bar is displayed at the bottom of the screen. 2 Move the focus down to select [Add channels to Favorites]. 3 Select the [Favorites] you want to set to add your favorite channels.
Select content categories to be shown in TV Menu Bar. You cannot hide [Settings]. You can hide [Top Picks] depending on your TV model. [Reorder categories] Select a content category to reorder. [Add genre categories] Add genres to create your own custom content category. [Add keyword categories] Add keywords to create your own custom content category. [Sort TV channels] Select the type of TV program sorting. [Display size] Select the display size of the menu.
1 Press the ACTION MENU button. 2 Move the focus left or right to select the desired category. 3 Move the focus up or down to select the desired item. 4 Press the Enter button to launch the selected item. Main ACTION MENU items Press the ACTION MENU button while watching TV broadcasts or content from external input to display settings that you can change while watching. This allows you to change settings without having to go to the Home screen.
Changes settings related to picture quality. For details, refer to Adjusting the picture quality page. Wide mode Adjust the picture size. Sound adjustments Changes settings related to sound. For details, refer to “Sound adjustments” advanced settings page. Speakers Select TV or external speakers. Sync Menu Set up BRAVIA Sync compatible devices for streamlined control. For details, refer to Using features available for BRAVIA Sync-compatible devices page.
Options Displays the options menu of the set-top box (cable/satellite box) connected to the TV. Hint For other information, see “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting [23] Getting Started | Basic Operations Selecting devices that are connected to the TV To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programs after using such devices, you must switch the input.
Changing the picture and sound quality to your preferences Adjusting the picture quality “Picture adjustments” advanced settings Adjusting the sound quality “Sound adjustments” advanced settings [25] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences Adjusting the picture quality You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
Picture mode Change the picture quality according to the content you are watching such as movies or sports. For details, refer to “Picture adjustments” advanced settings. Auto picture mode Automatically selects the picture mode based on the viewing content. Netflix calibrated mode Watch Netflix with originally intended picture quality. Brightness Adjust the backlight to display the brightest whites and deepest blacks. Color Adjust the color saturation level.
Adjust the picture size. Auto wide Automatically adjusts wide mode based on the signal. 4:3 default Automatic sizing for 4:3 pictures. Auto display area Automatically adjusts the viewable screen area based on the signal. Display area Adjust the viewable screen area. Screen position Adjust the vertical and horizontal screen position. Vertical size Stretch the picture vertically.
Picture mode Setting Description Vivid Picture with enhanced edges and contrast. Standard Suitable picture for basic home use. Cinema Suitable picture for watching movies. Game Suitable picture for playing video games. Graphics Suitable picture for watching tables and characters. Photo Suitable picture for photo viewing. Custom Customize picture settings. Dolby Vision Bright Suitable picture for viewing in a bright room at home.
Setting Gamma Description Adjust the light and dark balance. Brighten or darken the brightness between white and black. Black level Adjust the picture black level. Black adjust Enhance the black in images for stronger contrast. Adv. contrast Automatically adjusts the contrast based on picture brightness. enhancer Auto local Optimizes contrast by adjusting brightness in individual sections dimming of the screen.
Setting Description Live Color Improve the vividness of colors. Per color adjustment Adjust Hue, Saturation, and Lightness for each color. [Clarity] settings Setting Description Sharpness Adjust the picture detail. Reality Creation Adjusts fineness and noise for realistic picture. If you select Manual, you can adjust Resolution. Random noise Reduce repetitive random noise. reduction Digital noise Reduce video compression noise.
Setting CineMotion Description Optimizes picture quality based on video content, such as movies and computer graphics. Smoothly reproduces the motion of filmed images (images recorded at 24 frames per second) such as movies. [Video options] settings Setting Description HDR mode Picture that is suitable for a High Dynamic Range signal. HDMI video range Select the signal range for HDMI input. Color space Change the color reproduction range.
Adjusting the picture quality [27] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences Adjusting the sound quality You can configure various settings related to the TV’s sound such as sound quality and sound mode. Press the HOME button, then select [Settings] — [Sound] — the desired option. You can change the following settings. Sound adjustments Adjust to experience the different sound effects. For details, refer to “Sound adjustments” advanced settings.
Digital audio out Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [TV speakers]. TV position Choose optimal TV sound based on the position of your TV. Hint You can also display [Sound adjustments] by pressing ACTION MENU while watching TV.
Setting Description Surround Virtually reproduce realistic surround sound. Voice Zoom Emphasize voice or ambient audio. Dialog Emphasize voice when [Sound mode] is set to [Dolby Audio]. enhancer Advanced Access advanced sound enhancing options. For details, refer to settings “[Advanced settings]” below. [Sound mode] settings Setting Description Standard Optimize sound quality for general content. Dialog Suitable for spoken dialog. Cinema Optimize surround sound suitable for movies.
Setting Common Description Adjust [Advanced auto volume], [Balance], [Digital audio out volume], and [Dolby Digital Plus output]. Input Adjust [Volume offset], [Dolby Dynamic Range], [MPEG audio level], related [HE‑AAC Dynamic Range], and [HE‑AAC audio level]. Sound Adjust [Surround effect] and [Equalizer]. mode related Reset Return all sound settings to factory default.
The built-in MIC LED is to the right of the illumination LED. Amber “on ” When the Built-in MIC is enabled Illumination LED When the screen is off White “on” or When the TV is turning on “blinking” When receiving signals from the remote control When updating the software using a USB storage device etc. When a mobile device (smartphone, tablet, etc.) is connecting Cyan “blinking” to the TV on the home network etc. When the on timer is set Amber “on” When the sleep timer is set etc.
You want to disable the built-in MIC LED so that it does not light up (only TVs with a built-in MIC). Home network features Software updates Setting a timer [30] Getting Started Accessibility features This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles. Press the HOME button, then select [Settings] — [Accessibility] to configure the user assistive features.
Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.com/ES/LA/ [31] Getting Started Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.
[33] Watching TV Watching TV programs Using the program guide Using interactive broadcast TV services [34] Watching TV | Watching TV programs Using the program guide You can quickly find your preferred programs. (This function is available only for digital broadcasts and depends on your region/country/settings.) 1 Press the GUIDE button to display the digital program guide. 2 Select a program to watch. The details of the program are displayed. 3 Select [View] to watch the program.
2 Select the desired program guide or list. To use optional functions 1 While the program guide is displayed, press the ACTION MENU button and then select the desired item. Hint (Models with an included IR Blaster only) If you connect the IR Blaster and configure [Set-top box control setup] in [IR Blaster setup], you can display the program guide of the set-top box (cable/satellite box) by pressing the GUIDE on the TV’s remote control.
Ginga models have [Channel setup & Ginga] in [Settings] — [Channels]. Ginga (also known as DTVi) Interactivity provides extended programming content information such as sports statistics, soap opera chapters and characters, publicity, merchandising, weather information and news, through high-quality digital text and graphics, along with advanced options.
[37] Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats [38] Using the TV with Other Devices | USB devices Playing content stored on a USB device Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.
If the supplied remote control has an APPS button, you can press the APPS button to display the app list. Select [Album] to view photos, [Music] to play music, and [Video] to play movies. 3 Press the 4 Browse the list of folders and files and select the desired file. left arrow button and select the USB device name from the menu that is displayed. Playback starts.
For other information, see “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Information about USB devices used for storing photos and music No picture from a connected device. [39] Using the TV with Other Devices | USB devices Information about USB devices used for storing photos and music The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
Supported files and formats [40] Using the TV with Other Devices | USB devices Supported files and formats Photos Music Videos Audio sampling rates (for videos) External subtitles [41] Using the TV with Other Devices | USB devices | Supported files and formats Photos Use case : USB / Home Network File Format *1 Extension JPEG *.jpg / *.jpe / *.jpeg ARW *1 *.arw The use case of ARW is files for simple playback only.
Videos Audio sampling rates (for videos) External subtitles [42] Using the TV with Other Devices | USB devices | Supported files and formats Music Use case : USB / Home Network mp4 Extension: *.mp4 / *.m4a Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 3gpp Extension: *.3gp / *.3g2 Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.
Asf Extension: *.wma Description Sampling Rate WMA9 Standard 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k ogg Extension: *.ogg Description Vorbis Sampling Rate 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other Description LPCM *1 Sampling Rate 32k / 44.1k / 48k Extension: *.mp3 Description Sampling Rate MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 32k / 44.1k / 48k MP2L3 16k / 22.
Description Sampling Rate MP2.5L3 8k / 11.025k / 12k Extension: *.wav Description Sampling Rate WAV *2 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Extension: *.flac Description FLAC Sampling Rate 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Extension: *.aac Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k *1 The use case of LPCM is Home Network only. *2 The use case of WAV is 2ch only.
Videos Audio sampling rates (for videos) External subtitles [43] Using the TV with Other Devices | USB devices | Supported files and formats Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution MPEG1 MPEG1L2 Max. Frame Rate 1920x1080 / 1920x1080@30fps / QCIF (176x144) 1280x720@60fps MPEG2PS (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec (Profile@Level) Audio Codec Max.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate MPEG2 MP@HL, MPEG1L1 / 1920x1080 / 1920x1080@30fps MP@H14L, MPEG1L2 / LPCM QCIF / 1280x720@60fps MP@ML / AC3 (176x144) MPEG2TS Extension : *.m2t Subtitle Type : Internal (Except for Brazilian models) / External (For Brazilian models only) Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution AVC / H.264 MPEG1L1 / MPEG1L2 1920x1080 BP@L3, / AAC-LC / HE-AAC v1 / QCIF MP@L4.2, / HE-AAC v2 / AC3 / E- (176x144) HP@L4.2 AC3 Max. Frame Rate 1920x1080@60fps MP4 (*.mp4) Subtitle Type : External Video Codec (Profile@Level) Audio Codec Max. / Min. Resolution Max. Frame Rate AVC / H.264 AAC-LC / HE-AAC v1 / 1920x1080 1920x1080@120fps BP@L3, HE-AAC v2 / AC3 / E- / QCIF MP@L4.2, AC3 / AC4 / MPEG1L1 (176x144) HP@L4.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate AVC / H.264 AAC-LC / HE-AAC v1 / 3840x2160 3840x2160@60p / BP@L5.2, HE-AAC v2 / AC3 / E- / QCIF 1920x1080@120fps MP@L5.2, AC3 / AC4 / LPCM (176x144) HEVC / H.265 AAC-LC / HE-AAC v1 / 3840x2160 MP@L5.1, HE-AAC v2 / AC3 / / QCIF Main10@L5.1 AC4 / E-AC3 (176x144) HP@L5.2 *1 *1 3840x2160@60p This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps. avi (*.
Asf (*.asf / *.wmv) Subtitle Type : External Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution Max. Frame Rate VC1 AP@L3, WMA9 1920x1080 / 1920x1080@30fps / MP@HL, SP@ML Standard QCIF (176x144) 1280x720@60fps MKV (*.mkv) Subtitle Type : Internal / External Video Codec (Profile@Level) Xvid Audio Codec Max. / Min. Resolution Max.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max.
Subtitle Type : External Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate MPEG4 AAC-LC / HE-AAC v1 / 1920x1080 1920x1080@30fps SP@L6, HE-AAC v2 / AC3 / E- / QCIF / 1280x720@60fps ASP@L5, AC3 / MPEG1L1 / (176x144) ACEP@L4 MPEG1L2 AVC / H.264 AAC-LC / HE-AAC v1 / 1920x1080 BP@L3, HE-AAC v2 / AC3 / E- / QCIF MP@L4.2, AC3 / MPEG1L1 / (176x144) HP@L4.2 MPEG1L2 1920x1080@60fps MOV (*.
Video Codec Max. / Min. Audio Codec (Profile@Level) Resolution Max. Frame Rate MPEG4 AAC-LC / HE-AAC v1 / 1920x1080 1920x1080@30fps SP@L6, HE-AAC v2 / AC3 / E- / QCIF / 1280x720@60fps ASP@L5, AC3 / MPEG1L1 / (176x144) ACEP@L4 MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) Motion JPEG AAC-LC / HE-AAC v1 / 1280x720 / HE-AAC v2 / AC3 / E- QCIF AC3 / MPEG1L1 / (176x144) 1280x720@30fps MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) WebM (*.
Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution VP9 Profile 0, Vorbis 3840x2160 / QCIF Profile 2 Max. Frame Rate 3840x2160@60fps (176x144) Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [44] Using the TV with Other Devices | USB devices | Supported files and formats Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM 44.1k / 48k MPEG1L1 / MPEG1L2 32k / 44.1k / 48k MPEG1L3 32k / 44.
Audio Codec Sampling Rate AC3 32k / 44.1k / 48k AC4 44.1k / 48k E-AC3 32k / 44.1k / 48k Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k WMA9 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k DTS core 32k / 44.1k / 48k μ-LAW 8k PCM (U8) 8k PCM (S16LE) 11.025k / 16k / 44.1k PCM (S16BE) 11.025k / 16k / 44.
External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.smi / *.sami DVD Subtitle System *.
Watching Blu-ray and DVD discs [47] Using the TV with Other Devices | Blu-ray and DVD players Connecting a Blu-ray or DVD player Connect a Blu-ray/DVD player to the TV. Use a connection method below based on the terminals available on your TV. Note The available terminals depend your model/region/country. Hint You can also connect a set-top box (cable/satellite box) in the same way as a Bluray/DVD player.
If the device has a DVI jack (socket), connect it to the HDMI (with AUDIO IN) port through a DVI - HDMI adaptor interface (not supplied), and connect the device’s audio out jacks (sockets) to HDMI 3 AUDIO IN / HDMI 1 AUDIO IN. Availability depends on your model/region/country. Refer to the Reference Guide to check if your TV supports HDMI 3 AUDIO IN / HDMI 1 AUDIO IN. Composite connection If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.
1 Turn on the connected Blu-ray/DVD player. 2 Press the INPUT button repeatedly to select the connected Blu-ray/DVD player. 3 Start playback on the connected Blu-ray/DVD player. Hint If you connect a BRAVIA Sync-compatible device with HDMI connection, you can operate it by simply using the TV’s remote control.
Connect the set-top box (cable/satellite box) to the TV. Connect it to the terminals on your TV. For details, refer to the Connecting a Blu-ray or DVD player page.
(B) IR Blaster cable (C) IR Blaster jack (socket) Note Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device. Make sure that your TV supports the external device. Related topics An external device (such as a set-top box) cannot be controlled via the IR Blaster.
1 Press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup] — [Set-top box control setup]. 2 Follow the on-screen instructions. Note Some external devices may not respond to some items in the “Action Menu”. If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
2 Launch a Google Cast supported app on the mobile device. 3 Select the (cast) icon in the app. The screen of the mobile device is displayed on the TV. Note An Internet connection is required to use Google Cast.
Use an HDMI cable to connect your computer to the TV. Illustration of the connection method (A) Computer (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer, press the HOME button, then select the input the computer is connected to.
Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end. Illustration of the connection method (A) Digital still camera (B) Camcorder (C) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s remote control. Make sure that the device is BRAVIA Sync-compatible. Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack (socket). Related topics BRAVIA Sync-compatible devices [58] Using the TV with Other Devices | Computers, cameras, and camcorders Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.
Other video input signals The following video formats can be displayed depending on specifications of your computer. 480p 576p*1, 576i*1 720/24p 720p/30Hz, 720p/50Hz*1, 720p/60Hz 1080i/50Hz*1, 1080i/60Hz 1080/24p 1080p/30Hz, 1080p/50Hz*1, 1080p/60Hz 3840 x 2160p/24Hz, 3840 x 2160p/25Hz*1, 3840 x 2160p/30Hz 3840 x 2160p/50Hz*1, 3840 x 2160p/60Hz 4096 x 2160p/24Hz*2 4096 x 2160p/50Hz*1*2, 4096 x 2160p/60Hz*2 *1 Not supported depending on your region/country.
[59] Using the TV with Other Devices Audio system Outputting audio from an audio system Connecting an audio system Adjusting an audio system Using the TV as a center speaker (only models with TV center speaker mode) Pass-through audio formats supported with eARC [60] Using the TV with Other Devices | Audio system Outputting audio from an audio system You can connect audio systems such as AV receivers or sound bars to the TV.
This device supports Audio Return Channel (ARC) and Enhanced Audio Return Channel (eARC). You can use an HDMI cable to output audio from audio systems that support ARC and eARC. On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV to eARC supported audio systems by using the HDMI terminal bearing the text “ARC”. For connection methods, refer to the Connecting an audio system page.
HDMI connection (ARC supported) 1 Connect the TV and audio system with an HDMI cable. Connect to the TV’s HDMI input terminal bearing the text “ARC”. Illustration of the connection method (A) AV receiver or sound bar (B) HDMI cable (not supplied)* * We recommend authorized Premium High Speed HDMI Cable(s) bearing the HDMI logo. 2 Adjusting an audio system Note For ARC connections, voice recognition performance may degrade (only TVs with a built-in MIC).
* We recommend authorized Premium High Speed HDMI Cable(s) bearing the HDMI logo. 2 Press the HOME button, then select [Settings] — [Sound] — [eARC mode] — [Auto]. 3 Select [Speakers] — [Audio system]. 4 Enable the audio system’s eARC feature. Refer to the instruction manual of the device. 5 Adjusting an audio system Note You cannot select [eARC mode] if the text-to-speech function for on-screen text within the TV’s accessibility features is enabled.
(B) Optical audio cable (not supplied) 2 Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or low audio with a home theater system. [62] Using the TV with Other Devices | Audio system Adjusting an audio system After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.
2 Turn on the connected audio system, then adjust the volume. If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control. Note You need to configure the [Digital audio out] settings according to your audio system. Press the HOME button, then select [Settings] — [Sound] — [Digital audio out]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM].
[63] Using the TV with Other Devices | Audio system Using the TV as a center speaker (only models with TV center speaker mode) Models with TV center speaker mode have a CENTER SPEAKER IN terminal in the back. If [Speakers] is set to [Audio system], you can use the TV speakers as a center speaker for a home theater simply by connecting an AV receiver to the CENTER SPEAKER IN terminal of the TV*. *The TV and AV receiver must be connected by either an HDMI cable or digital optical cable.
*Strip about 10 mm (13/32 inches) of insulation from the speaker cable at each end. Note To prevent the wires of the speaker cable from touching each other, make sure not to strip too much of the speaker cable. Connect the speaker cable properly so that the polarities (+/-) between the TV and AV receiver match.
For details, refer to the support page. Support Site Related topics Connecting an audio system [65] Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles [66] Using the TV with Other Devices | Bluetooth devices Connecting a Bluetooth device To pair the TV with a Bluetooth device Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers.
1 Turn the Bluetooth device on and put it in pairing mode. To put your Bluetooth device in pairing mode, refer to the instruction manual of the device. 2 Press the HOME button, then select [Settings] — [Bluetooth settings] — [Add device] to put the TV in pairing mode. A list of available Bluetooth devices will be displayed. 3 Select the desired device from the list, then follow the on-screen instructions. If you are prompted to enter a passcode, refer to the instruction manual of the device.
[67] Using the TV with Other Devices | Bluetooth devices Adjusting the AV sync setting If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.) Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound].
If [Picture mode] is set to one of the options below, the output timing of the picture and sound is not adjusted even when the [A/V sync] setting is set to [Auto]. [Game] [Graphics] [Photo] To adjust [A/V sync] when in any of these modes, select [On]. The responsiveness of the TV while playing video games may feel slower due to the [A/V sync] setting adding a delay to the output timing of the picture.
[69] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings [70] Using the TV with Other Devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.
The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV. Press the ACTION MENU button, and select [Sync Menu]. Blu-ray/DVD player Automatically turns the Blu-ray/DVD player on and switches the input to the Bluray/DVD player when you select it from the Home Menu or Sync Menu. Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on. Automatically turns the connected video camera off when you turn the TV off. Controls menu operation ( up / down / left / right arrow buttons), playback (e.g., Play button) of the connected video camera through the TV’s remote control. Note “BRAVIA Sync control” (BRAVIA Sync) is only available for connected BRAVIA Synccompatible devices that have the BRAVIA Sync logo.
powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device. Available options Available options are shown below. (Options vary depending on your model/region/country.) [Device auto power off] If disabled, the connected device does not turn off automatically when the TV is turned off. [TV auto power on] If disabled, the TV does not turn on automatically when the connected device is turned on.
Related topics BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices [73] Using the TV with Other Devices Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality [74] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).
To view pictures stored on a USB device or network device in 4K resolution 1 Connect the USB device or network device to the TV. 2 Press the HOME button, select (Apps icon) from the Home menu, and from the app list select [Album] — the USB device, server, or preset folder containing the file to play — the folder or file from the list. If you select a folder, select the file. If the supplied remote control has an APPS button, press the APPS button.
For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality page. Note A 3D picture cannot be displayed. If you change the picture by pressing the left / right arrow buttons, it may take time to display.
Standard HDMI format*1 for normal use. Enhanced format High-Quality HDMI format*1*2. Set only when using capable devices. *1 HDR included (HDR models only). HDR models have [HDR mode] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Video options]. *2 4K 60p 4:2:0 10bit, 4:4:4, 4:2:2 etc. Note When using [Enhanced format], picture and sound may not be output correctly.
Home network features [77] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network. Make sure to connect to the Internet or home network via a router. Hint If you are using a modem with router functions, you do not need to prepare a separate router. Ask your service provider for information about your modem’s specifications.
Press the HOME button, then select [Settings] — [Network] — [Network 2 setup] — [Easy]. 3 Follow the on-screen instructions to complete the set-up. Note The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator).
Using Wi-Fi to connect the TV to the Internet/Network The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment. Illustration of the connection method (A) Computer (B) Wireless router (C) Modem (D) Internet 1 Set up your wireless router. For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
For smooth video streaming: Change the setting of your wireless router to a high-speed networking standard such as 802.11n if possible. For details on how to change the setting, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator). If the above procedure does not deliver any improvement, change the setting of your wireless router to 5GHz, which may help improve the video streaming quality.
[80] Connecting to a Network | Connecting to a network using a wireless connection Using Wi-Fi Direct to connect to the TV (no wireless router required) You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV. Illustration of content streaming 1 Press the HOME button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings].
Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device. To change the name of the TV shown on the connected device Press the HOME button, then select [Settings] — [About] — [Device name]. To list connected devices/deregister devices Press the HOME button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Show device list/Delete].
You can adjust the following home network settings. To check the server connection Press the HOME button, then select [Settings] — [Network] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics. To use the renderer function Press the HOME button, then select [Settings] — [Network] — [Home network] — [Renderer] — the desired option. [Renderer] Enable the renderer function. You can play photo/music/video files in a controller (e.g.
Deregister a device to disable operation of the TV from that device. [83] Connecting to a Network | Home network features Playing content from a computer You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router. Illustration of the connection method (A) Computer (Server) (B) Router (C) Modem (D) Internet 1 Connect the TV to your home network.
To check the supported file formats Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [84] Connecting to a Network | Home network features Playing content from a media server You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router.
Related topics Adjusting home network settings [85] Settings Configuring the TV Setting a timer [86] Settings Configuring the TV The menus displayed in the TV settings vary depending on your model/region/country.
Press the HOME button, then select [Settings] — [TV] — the desired option. Available options [Channels] Configures the settings related to receiving broadcast programming. [External inputs] Configures the settings of the external inputs and BRAVIA Sync. For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices. [Picture & Display] Adjusts the picture and screen display settings such as screen brightness.
[Storage & reset] Changes the settings related to data storage. [Initial setup] Sets up the basic features such as network and channels for first time use. [About] Displays the information about the TV. * Only TVs with a built-in MIC (To use the built-in MIC, a software update may be required. However, the built-in MIC may not be available depending on your region/country/language.) Hint For other information, see “Frequently Asked Questions” on the Sony Support Site.
Displays information about the Google Cast feature. [Bluetooth settings] Setup for registering/deregistering Bluetooth devices. [Voice Remote Control] Setup for pairing the Voice Remote Control. [89] Settings | Configuring the TV [System Preferences] Press the HOME button, then select [Settings] — [System Preferences] — the desired option. Available options [Date & time] Adjusts the current time. [Language] Selects the menu language.
[Home screen] Customizes channels displayed in the [Home screen] and sorts apps. [Region] Sets your location to receive region-specific information. (This option may not be available depending on your region/country.) [Retail mode settings] Enriches the display for shop front use by setting [Demo mode], etc. [Picture adjustments lock] Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.
[Parental lock (Streaming channels)]* Configures the parental lock settings for streaming channels (not supported by all streaming channel applications, settings may be available from the application/service). * [Parental lock (Broadcast)] and [Parental lock (Streaming channels)] may be displayed as [Parental lock] (one setting) depending on your model. [91] Settings | Configuring the TV [Accounts] Press the HOME button, then select [Settings] — [Accounts] — the desired option.
If the same image is displayed repeatedly or for long periods of time, image retention may occur. The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention. Press the HOME button, then select [Settings] — [Picture & Display] — [Expert panel settings] — the desired option. Available options [Pixel shift] Moves the displayed image at regular intervals to prevent image retention. Under normal circumstances, use the TV with this option enabled.
Setting a timer To set the on timer On timer automatically turns on the TV at a specific time, such as when a program that you want to watch comes on. It also allows you to use the TV as an alarm clock. 1 Press the HOME button, select (Apps icon) from the Home menu, and select [Timers] — [Timer] — the desired option from the apps list. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices LED [95] Troubleshooting Start here Self diagnostics Software updates If a full reset (restart) of the TV is required Frequently Asked Questions for Troubleshooting [96] Troubleshooting | Start here Self diagnostics Check if the TV is working properly.
Press the HELP button, then select [Self diagnostics], or [Problem diagnosis] — [Self diagnostics]. [Self diagnostics] will start. Hint You can also check the following symptoms under [Problem diagnosis]. [Internet connectivity symptoms] [External devices symptoms] [Picture/Sound symptoms] If the problem persists, try the following. Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required. Check and try Software updates.
Hint To update the software manually, select [Software update]. You can select [What's new in this update] in the [Software update] screen to check information about updates. Note When [Automatically check for update] is disabled, the TV cannot receive notifications even when a software update is available. Updating software via USB storage device If you do not have a network connection, you can also update the software by using a USB storage device.
If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below. If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting. Power Reset 1 Restart the TV with the remote control. Press and hold the power button on the remote control for about 5 seconds until the “Power off” message is displayed.
Note Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed apps). 1 Press the HOME button, then select [Settings] — [Storage & reset] — [Factory data reset]. 2 Select [Erase everything]. If you have set a PIN code on your TV, you will be prompted to input it when you select [Erase everything].
No color/Dark picture/Color is not correct/Picture is too bright. Distorted picture./The screen flickers. Picture size/Screen format/Wide mode changes automatically. The screen suddenly changes to a video you do not recognize while watching TV. A black box appears on the screen. There are banners/tickers at the top or bottom of the screen. High resolution HDR pictures are not displayed. A message about an app asking for permission to access a TV function is displayed.
If you want to reset the [Picture adjustments] settings, press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Reset]. If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Power] — [Eco] — [Power saving] to [Off] to brighten the screen. Note Picture quality depends on the signal content. The picture quality may improve if you change it in [Picture & Display] under [Settings].
When installing an optional device, leave some space between the device and the TV. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. You can check the [Motion] setting Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Off]. (For [Motionflow] compatible models only) [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion].
You can manually adjust the picture size manually from [Wide mode]. Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3) [Normal] Displays the original picture as is. Sidebars that fill in the difference with the 4:3 picture are displayed on the left and right sides of the screen. Example of setting [Zoom] Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
aspect ratio. Example of setting [Wide zoom] Enlarges the picture, preserving the original picture as much as possible. Example of setting Note [Auto wide] in [Screen] to [Wide zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again. [Auto wide] in [Screen] will not expand the picture while the content switches since the content information is regulated by the channel signal provider.
[104] Troubleshooting | Picture (quality)/screen The screen suddenly changes to a video you do not recognize while watching TV. In this case, the TV might be in demo mode. Try exiting demo mode. Press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. [105] Troubleshooting | Picture (quality)/screen A black box appears on the screen. A text option is selected although no text is available.
[107] Troubleshooting | Picture (quality)/screen High resolution HDR pictures are not displayed. The following are required to watch high resolution HDR pictures such as 4K (50p/60p)*. Connect the 4K (50p/60p)* playable device . Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps. Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set.
panel) If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction. [110] Troubleshooting | Picture (quality)/screen The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention.
If the same image is displayed repeatedly or for long periods of time, image retention may occur. To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or TV. Note Manually perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel.
[113] Troubleshooting | Picture (quality)/screen Panel refresh does not complete. (only models equipped with an OLED panel) Panel refresh works when the room temperature is between 10°C (50°F) and 40°C (104°F). If the room temperature falls outside of this range during the panel refresh, the process does not finish and a message is displayed. If the message is displayed, check the temperature of the room.
There is picture or sound noise when viewing an analog TV channel. Some channels are blank. Poor reception or poor picture quality with digital broadcasts. You cannot view digital channels. You cannot receive or select channels. Some digital cable channels are not displayed. Broadcast HD formats have poor quality. [116] Troubleshooting | Broadcast reception Check these things first to troubleshoot your TV reception. Make sure that the antenna cable is firmly connected to the TV.
[117] Troubleshooting | Broadcast reception Block noise or an error message appears and you cannot watch broadcasts. Make sure that the antenna cable is connected to the correct ports (at the TV/connected devices/wall). Make sure that the cable is not old or that the inside of the connector is not shortcircuited. [118] Troubleshooting | Broadcast reception Ghosting or double images appear. Check cable or antenna connections. Check the antenna location and direction.
[119] Troubleshooting | Broadcast reception Only snow noise or a black picture appears on the screen. Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). Related topics Check these things first to troubleshoot your TV reception. [120] Troubleshooting | Broadcast reception There is picture or sound noise when viewing an analog TV channel.
Related topics Check these things first to troubleshoot your TV reception. [121] Troubleshooting | Broadcast reception Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Related topics Check these things first to troubleshoot your TV reception.
check if the reception is improved. Related topics Check these things first to troubleshoot your TV reception. [123] Troubleshooting | Broadcast reception You cannot view digital channels. Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed.
Check that [Signal type] is set correctly. Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Signal type]. [Cable] Set to receive and select cable channels. [Antenna] Set to receive and select antenna channels. Related topics Some channels are blank. You cannot view digital channels. Some digital cable channels are not displayed. [125] Troubleshooting | Broadcast reception Some digital cable channels are not displayed.
[126] Troubleshooting | Broadcast reception Broadcast HD formats have poor quality. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program. Related topics Check these things first to troubleshoot your TV reception. [127] Troubleshooting Sound No sound but good picture. Audio noise.
You can hear a slight noise from the TV speakers (only models with TV center speaker mode). [128] Troubleshooting | Sound No sound but good picture. Check the volume control. Press MUTING or VOL + button to cancel muting. Press the ACTION MENU button, then select [Speakers] — [TV speakers]. If it is set to [Audio system], the TV speakers only output key tones or system sounds.
Related topics Distorted sound. [130] Troubleshooting | Sound No audio or low audio with a home theater system. Press the ACTION MENU button, then select [Speakers] — [Audio system]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM]. Set [Digital audio out volume] to Max in the [Sound] setting. When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.
Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.) Related topics Audio noise.
Connecting the TV and audio system using a digital optical cable Setting [Digital audio out] to [PCM] For details about digital optical cable connections, refer to the Connecting an audio system page. [133] Troubleshooting | Sound You are concerned about a delay between the picture and sound. If a Bluetooth audio device is connected The picture and sound do not match because the sound is delayed due to the properties of Bluetooth.
Adjusting the AV sync setting Adjusting an audio system [134] Troubleshooting | Sound No TV sounds such as operation sound or audio response. TV sounds such as remote control operation sounds and audio responses are not output because HDMI input audio signals are passed through eARC supported devices during an eARC connection. TV sounds are output when you stop watching content from HDMI input devices or when you disable the [eARC mode] setting.
Enable the audio system’s eARC feature. Related topics Connecting an audio system [136] Troubleshooting | Sound You cannot use voice search/the Google Assistant* with the built-in MIC (only TVs with a built-in MIC). The voice recognition performance of the built-in MIC may degarde when the eARC feature is enabled or the sound bar is connected. [137] Troubleshooting | Sound You can hear a slight noise from the TV speakers (only models with TV center speaker mode).
[138] Troubleshooting Network (Internet/home)/apps The TV cannot connect to the Internet/Network. The picture and/or sound quality from streaming apps is poor. Your TV cannot connect to the server. You can connect to the Internet, but not to certain apps and services. [139] Troubleshooting | Network (Internet/home)/apps The TV cannot connect to the Internet/Network. If the wireless network does not connect or disconnects, try the following.
1 Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection]. Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator). Hint The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site.
Quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary: Streaming standard definition (SD) Internet video: 2.
[141] Troubleshooting | Network (Internet/home)/apps Your TV cannot connect to the server. Check the LAN cable or wireless connection to your server and your TV. Check if your network is properly configured on your TV. Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server. Perform [Server diagnostics] to check if your media server is properly communicating with the TV.
If the time is incorrect, press the HOME button, then select [Settings] — enable [Automatic date & time] in [Date & time]. Check that the LAN cable or AC power cord (mains lead) of the router/modem* has been connected properly. * Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service. Hint For more information, please visit the Sony support website.
Check if the TV is working properly Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the button, refer to the Reference Guide supplied with the TV. If the TV is not working, try resetting it. If a full reset (restart) of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV. Keep the remote control sensor area clear from obstacles.
3 Install new batteries into the remote control. If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. Note When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialize the system. Wait for about 10 to 20 seconds, then try again.
The TV does not turn on. [146] Troubleshooting | Power The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Eco] is activated. The screen may have been turned off due to [Screen saver] settings. (Except for Brazilian models) Check if [Auto shut-off] in [Eco] is activated. Related topics Setting a timer [147] Troubleshooting | Power The TV turns on automatically.
[148] Troubleshooting | Power After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) In this case, the TV might be in picture reset mode. When picture reset mode is enabled, the TV turns off for about 10 minutes after it is turned on, and then turns on again to reduce image retention. This is not a malfunction of the TV. Turn on the TV again using the remote control and disable picture reset mode.
2. Check if the TV turns on with the power button on the TV. Press the power button on the TV and check if the TV turns on. The power button is on the side or back of the TV. For details, refer to the Reference Guide of the TV. If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic. The remote control does not operate. 3. Unplug the AC power cord (mains lead) and wait for 2 minutes (3 minutes for models equipped with an OLED panel).
[150] Troubleshooting Connected devices No picture from a connected device. You cannot select a connected device in the Home Menu. Certain programs on digital sources display a loss of detail. Photo images or folders take time to display. You cannot find a connected BRAVIA Sync HDMI device. The STB MENU button on the remote control does not work. This feature is available for TVs in which the included remote control has an STB MENU button.
Correctly insert the USB device. Make sure that the USB device has been properly formatted. Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played. Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format] — the HDMI input you want to set.
Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV. [154] Troubleshooting | Connected devices Photo images or folders take time to display. Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
Related topics BRAVIA Sync-compatible devices [156] Troubleshooting | Connected devices The STB MENU button on the remote control does not work. This feature is available for TVs in which the included remote control has an STB MENU button. IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. To use the STB MENU button, connect and set up the IR Blaster (for models supplied with an IR Blaster).
Blaster function. IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. Press the ACTION MENU button, then select [Power (STB)] in [Menu]. [158] Troubleshooting | Connected devices An external device (such as a set-top box) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs].
[159] Troubleshooting | Connected devices Some media files in the USB device or server are not displayed. Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. Related topics Supported files and formats [160] Troubleshooting | Connected devices Operation cuts out, or a device does not work. Check if the device is turned on. Replace the batteries of the device. Re-register the device. Bluetooth devices use the 2.
When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate. Related topics Bluetooth devices [161] Troubleshooting | Connected devices Some paid content cannot be played. The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards. Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards. [162] Troubleshooting LED The illumination LED sometimes lights up.
The illumination LED sometimes lights up. The illumination LED lights up at various times such as during software updates using a USB storage device. Refer to How the LED lights up for details. [164] Troubleshooting | LED You want to disable the illumination LED so that it does not light up or blink. You can turn it off. Press the HOME button, then select [Settings] — [LED indicator] — [Illumination LED] — [Off].
To turn off the built-in MIC LED, select [Settings] — [LED indicator] and disable [Built-in MIC LED].
Remote control Remote control, using ACTION MENU Voice search Inputs HOME SYNC MENU Connections Bluetooth Google Cast BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc.
Digital cameras, camcorders Other Restart System software update
