User's Manual
26GB
E:\4732062111\4732062111XAVAX5000UC\01GB-XAVAX5000UC\040CD.fm masterpage: Left
XAV-AX5000
4-732-062-11(1)
Messages
General
Cannot play this content.
 The currently selected content cannot be played 
back, or skipped to the next one.
– The content is not in a supported file format. 
Check supported file formats (page 19).
Device no response
 The unit does not recognize the connected USB 
device.
– Reconnect the USB device.
– Check that the USB device is supported by the 
unit.
No Playable Data
 The USB device has no playable data.
– Load music data/files into the USB device.
Overcurrent caution on USB.
 The USB device is overloaded.
– Disconnect the USB device.
– Indicates that the USB device is out of order, or 
an unsupported device is connected.
USB device not supported
 For details on the compatibility of your USB 
device, visit the support site on the back cover.
USB hub not supported
 USB hubs are not supported on this unit.
BLUETOOTH
Bluetooth device is not found.
 The unit cannot detect a connectable 
BLUETOOTH device.
– Check the BLUETOOTH setting of the 
connecting device.
 No device is in the list of registered BLUETOOTH 
devices.
– Perform pairing with a BLUETOOTH device 
(page 8).
Handsfree device is not available.
 A cellular phone is not connected.
– Connect a cellular phone (page 9).
SiriusXM Connect Vehicle Tuner
Channel Locked
 The channel that you have requested is Locked 
by the radio Parental Control feature. See “To set 
a parental control” (page 11) for more information 
on the Parental Control feature and how to access 
locked channels.
Channel Not Available
 The channel that you have requested is not a 
valid SiriusXM channel or the channel that you 
were listening to is no longer available.
 You may also see this message briefly when first 
connecting a new SiriusXM Connect Vehicle 
Tuner.
Visit www.siriusxm.com in the USA or 
www.siriusxm.ca in Canada for SiriusXM channel 
lineup information.
Channel Not Subscribed
Call SiriusXM to Subscribe
 The channel that you have requested is not 
included in your SiriusXM subscription package 
or the channel that you were listening to is no 
longer included in your SiriusXM subscription 
package.
If you have questions about your subscription 
package or would like to subscribe to this 
channel, please contact SiriusXM.
In the USA, visit www.siriusxm.com or call 
1-866-635-2349.
In Canada, visit www.siriusxm.ca or call 
1-877-438-9677.
Check Antenna
 The radio has detected a fault with the SiriusXM 
antenna (aerial).
 The antenna (aerial) cable may be either 
disconnected or damaged.
– Verify that the antenna (aerial) cable is 
connected to the SiriusXM Connect Vehicle 
Tuner.
– Inspect the antenna (aerial) cable for damage 
and kinks.
– Replace the antenna (aerial) if the cable is 
damaged. SiriusXM products are available at 
your local car audio retailer or online at
www.shop.siriusxm.com
Check Tuner
 The radio is having difficulty communicating with 
the SiriusXM Connect Vehicle Tuner.
 The tuner may be disconnected or damaged.
– Verify that the SiriusXM Connect Vehicle Tuner 
cable is securely connected to the radio.
Incorrect Pass Code entered
 Passcode input failed.
– Check that the passcode has been entered 
correctly.
– If you forget your passcode, perform [SXM 
Reset] in [General Settings] (page 17).
Note that performing [SXM Reset] will initialize 
all the SiriusXM settings and stored contents in 
the SiriusXM Connect Vehicle Tuner.
010COV.book Page 26 Tuesday, August 29, 2017 11:10 AM










