User's Manual

25GB
E:\4732062111\4732062111XAVAX5000UC\01GB-XAVAX5000UC\040CD.fm masterpage: Right
XAV-AX5000
4-732-062-11(1)
The volume of the connected BLUETOOTH device
is low or high.
 Volume level will differ depending on the
BLUETOOTH device.
– Reduce the volume level differences between
this unit and the BLUETOOTH device (page 12).
The sound skips during audio streaming or the
BLUETOOTH connection fails.
 Reduce the distance between the unit and the
BLUETOOTH device.
 If the BLUETOOTH device is stored in a case which
interrupts the signal, remove the case while
using the device.
 Several BLUETOOTH devices or other devices (e.g.
ham radio devices) which emit radio waves are
used nearby.
– Turn off the other devices.
– Increase the distance between the unit and
other devices.
 Playback sound stops momentarily when this
unit is connecting to a cellular phone. This is not
a malfunction.
The connected BLUETOOTH device cannot be
controlled during audio streaming.
 Check that the connected BLUETOOTH device
supports AVRCP.
Some functions do not work.
 Check that the connecting device supports the
functions in question.
A call is answered unintentionally.
 The connecting phone is set to start a call
automatically.
 [Auto Answer] of this unit is set to [ON] (page 15).
Pairing failed due to time out.
 Depending on the connecting device, the time
limit for pairing may be short. Try completing the
pairing within the time.
Cannot pair.
 The unit may not be able to pair with a previously
paired BLUETOOTH device after initializing the
unit if the pairing information of the unit is on the
BLUETOOTH device. In this case, delete the
pairing information of the unit from the
BLUETOOTH device, and then pair them again.
The BLUETOOTH function cannot be operated.
 Turn the ignition off. Wait for a while, then turn
the ignition to the ACC position.
No sound is output from the car speakers during
a handsfree call.
 If the sound is output from the cellular phone, set
the cellular phone to output the sound from the
car speakers.
SiriusXM Connect Vehicle Tuner
A mature channel is not blocked although
parental control setting has been made.
 If you tune to a mature channel, the passcode
display will appear. Once you have entered the
passcode, you will have unblocked parental
control for all channels until the unit is powered
down or you turn parental control back on.
– Set [Parental Control] to [Locked] in the SXM
option ( ) again (page 11).
Apple CarPlay
The Apple CarPlay icon does not appear on the
HOME screen.
 Your iPhone is not compatible with Apple
CarPlay.
– Refer to the compatibility list on the support
site on the back cover.
 Disconnect your iPhone from the USB1 port and
reconnect it again.
 The USB port to which your iPhone is connected
is not appropriate.
– Connect your iPhone to the USB1 port.
 Apple CarPlay may not be available in your
country or region.
 Make sure a certified Lightning cable is used to
connect your iPhone and the unit.
Android Auto
The Android Auto icon does not appear on the
HOME screen.
 Check your Android phone and accept the
disclaimers and permission requests required to
use Android Auto on your Android phone.
 There is no Android Auto application installed on
your Android phone.
– Download and install the Android Auto
application onto your Android phone.
 Your Android phone is not compatible with
Android Auto.
– Android phone with Android 5.0 or higher is
required. Refer to the compatibility list on the
support site on the back cover.
 Disconnect your Android phone from the USB1
port and reconnect it again.
 The USB port to which your Android phone is
connected is not appropriate.
– Connect your Android phone to the USB1 port.
 Android Auto may not be available in your
country or region.
010COV.book Page 25 Tuesday, August 29, 2017 11:10 AM