User's Manual
24GB
E:\4732062111\4732062111XAVAX5000UC\01GB-XAVAX5000UC\040CD.fm masterpage: Left
XAV-AX5000
4-732-062-11(1)
Sound
There is no sound/sound skips/sound cracks.
 A connection has not been made correctly.
 Check the connection between this unit and the 
connected equipment and set the input selector 
of the equipment to the source corresponding to 
this unit.
 Installation is not correct.
– Install the unit at an angle of less than 45° in a 
sturdy part of the car.
 The unit is in pause/reverse/fast-forward mode.
 The settings for the outputs are not made 
correctly.
 The volume is too low.
 The ATT function is activated.
 The format is not supported.
– Check if the format is supported by this unit 
(page 19).
Sound is noisy.
 Keep cords and cables away from each other.
USB playback
Items cannot be played via a USB hub.
 Connect USB devices to this unit without a USB 
hub.
Items cannot be played.
 Reconnect the USB device.
 The USB port to which the USB device is 
connected is not appropriate.
– Connect the USB device to the appropriate USB 
port that supports the file formats (page 12).
The USB device takes longer to play.
 The USB device contains large-sized files or files 
with a complicated tree structure.
The sound is intermittent.
 The sound may be intermittent at a high-bit-rate.
Audio files cannot be played.
 USB devices formatted with file systems other 
than FAT12, FAT16, FAT32 or exFAT*
1
 are 
unsupported.*
2
 The USB port to which the USB device is 
connected is not appropriate.
– Connect the USB device to the appropriate USB 
port that supports the file systems (page 12).
*1 USB devices formatted with exFAT file system are 
available only when connected to the USB1 port.
*2 This unit supports FAT12, FAT16, FAT32 and exFAT, but 
some USB device may not support all of these. For 
details, refer to the operating instructions of each USB 
device or contact the manufacturer.
Operations cannot be performed.
 The USB mode of the device is not set to the 
appropriate mode.
– Make sure that the USB mode of the device is 
set to MSC or MTP mode.
 The USB port to which the USB device is 
connected is not appropriate.
– Connect the USB device to the appropriate USB 
port that supports the features (page 12).
BLUETOOTH function
The other BLUETOOTH device cannot detect this 
unit.
 Set [Bluetooth Connection] to [ON] (page 18).
 While connecting to a BLUETOOTH device, this 
unit cannot be detected by another device. 
Terminate the current connection and search for 
this unit from the other device.
 Depending on your smartphone or cellular 
phone, you may need to delete this unit from the 
history of the connected smartphone or cellular 
phone then pair them again (page 8).
Connection is not possible.
 Check the pairing and connection procedures in 
the manual of the other device, etc., and perform 
the operation again.
The name of the detected device does not 
appear.
 Depending on the status of the other device, it 
may not be possible to obtain the name.
There is no ringtone.
 Raise the volume while receiving a call.
The talker’s voice volume is low.
 Raise the volume during a call.
The other party says that the volume is too low 
or high.
 Adjust the [MIC Gain] level (page 15).
Echo or noise occurs during call conversations.
 Reduce the volume.
 Set [Speech Quality] to [Mode 1] or [Mode 2]. 
(page 15).
 If ambient noise other than the phone call sound 
is loud, try reducing this noise.
– Shut the window if road noise is loud.
– Lower the air conditioner if the air conditioner is 
loud.
The phone sound quality is poor.
 Phone sound quality depends on reception 
conditions of the cellular phone. 
– Move your car to a place where you can 
enhance the cellular phone’s signal if the 
reception is poor.
010COV.book Page 24 Tuesday, August 29, 2017 11:10 AM










