User guide
Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Regardless if you have the latest software, running Update Service
can improve the software stability and solve problems. Updating your phone will also make
sure you get an optimal performance and the latest enhancements. See Updating your
phone on page 83 for more information.
•
Reset your phone.
Be patient while restarting or resetting your phone. Removing the battery during reboot or reset
may damage the phone permanently.
Resetting the phone
Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure to back up important data you have on the phone before you reset the phone.
To reset the phone
1
From the Home screen, tap the applications bar.
2
Tap Settings > SD card & phone storage > Factory data reset > Reset phone.
3
Enter your screen unlock pattern.
4
Tap Erase everything.
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 9.
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I cannot synchronise or transfer content between my phone and the
computer, when using a USB cable.
The software or the USB drivers have not been properly installed. Go to
www.sonyericsson.com/support
for more detailed installation instructions and
troubleshooting sections.
I cannot use Internet-based services
Make sure your subscription includes data download, and that the Internet settings in your
phone are correct.
See Settings for calling, messaging and the Internet on page 6 for more information on
how to download or change the Internet settings. You can also download settings from
www.sonyericsson.com/support.
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