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3. Delete device information, and then reattempt pairing.
If the device information of the headphones or speaker is registered to your mobile device, use
the following procedure to delete the device information, then reattempt pairing.
NOTE: For details on operation method, refer to the instructions manual supplied with the
product.
When using an Android device
When using an iOS device
When using an Android device
1. Turn off the headphones or speaker.
2. Set the Bluetooth settings on your Android device to ON and delete the device information of
the headphones or speaker.
3. Turn on the headphones or speaker.
4. Perform the connecting procedure again.
For details, refer to the Step 1.
When using an iOS device
1. Turn off the headphones or speaker.
2. Delete the device information of the headphones or speaker registered to your iOS device.
NOTE: The operating procedure of iOS 10 is explained below.
1. Tap Settings on the HOME screen.
2. Tap Bluetooth.
3. Tap the mark to the right of headphones or speaker in the device list.
NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility
that the Bluetooth function is set to off. Set the Bluetooth function to on.
4. Tap Forget this Device, then iOS device will be paring mode.
3. Turn on the headphones or speaker.
4. Perform the connecting procedure again. For details, refer to the Step 1.
Preparation
 Make sure to turn up the volume level on the computer.
 Place your device within one meter of the computer.
 Make sure your computer supports the Advanced Audio Distribution Profile (A2DP)
Bluetooth profile.
 The drivers needed to connect your device to a computer are already included in the operating
system.
o If your computer is asking for a Bluetooth driver, contact your computer manufacturer.
o If you're using a VAIO computer, Bluetooth drivers are available online. Downloads are
posted on your model support page.