Help Guide Wireless Stereo Headset WH-XB700 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.
Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) iPhone (iOS dev
Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Sound quality mode About the sound quality mode
Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The headset cannot be charged even if connecting the headset to a computer. The remaining battery charge of the headset is not displayed on the screen of smartphone. Sound No sound Low sound level Low sound quality Sound skips frequently. Bluetooth Pairing cannot be done. One-touch connection (NFC) does not work.
Help Guide Wireless Stereo Headset WH-XB700 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Stereo Headset WH-XB700 About voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.
Help Guide Wireless Stereo Headset WH-XB700 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.
Help Guide Wireless Stereo Headset WH-XB700 Location and function of parts 1. Slider 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Slide to adjust the length of the headband. (left) mark left unit Headband (right) mark right unit Indicator (blue/red) Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset. CUSTOM button Operates when using the voice assist function, etc. Tactile dot The left unit has a tactile dot.
14. N-Mark 15. Headphone cable input jack Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound properly. 16. Volume + button The volume + button has a tactile dot. 17. (play/call) button Controls the various functions when you call or play music on the headset. 18.
Help Guide Wireless Stereo Headset WH-XB700 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / - : Turns off Turning on - (flashes twice) Turning off (lights up for about 2 seconds) Displaying the remaining battery charge Remaining charge: More than 20% (flashes twice) Remaining charge: 20% or lower (requires charging) (flashes for about 15 seconds) For details, see “Checking the remaining battery charge”.
Other Updating software --Initialization completed (flashes 4 times) For details, see “Initializing the headset to restore factory settings”.
Help Guide Wireless Stereo Headset WH-XB700 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the headset and an AC outlet. Use the USB Type-C cable (supplied) and a USB AC adaptor (sold separately) to connect the headset to an AC outlet. The indicator (red) of the headset lights up. Charging is completed in about 4 hours (*) and the indicator (red) turns off automatically.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge. If the headset is not used for a long time, it may take longer to charge the battery. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes.
Help Guide Wireless Stereo Headset WH-XB700 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE Available operating time Qualcomm aptX™ audio AUTO/OFF Max. 26 hours AUTO Max. 24 hours OFF Max. 30 hours AUTO Max. 24 hours OFF Max. 30 hours AAC SBC About 90 minutes of music playback is possible after 10 minutes charging. Communication time: Max. 30 hours Standby time: Max.
Help Guide Wireless Stereo Headset WH-XB700 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged” The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases.
Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly. The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.
Help Guide Wireless Stereo Headset WH-XB700 Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Stereo Headset WH-XB700 Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off.
Help Guide Wireless Stereo Headset WH-XB700 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called device registration (pairing).
Help Guide Wireless Stereo Headset WH-XB700 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. http://rd1.sony.net/help/mdr/hpc/h_zz/ Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Headphones Connect” app.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the smartphone is in hand. 1 Enter pairing mode on this headset.
4 Touch [WH-XB700]. If passkey (*) input is required on the display of the smartphone, input “0000”. The headset and smartphone are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-XB700] does not appear on the Android smartphone screen, try again from step 3. * A Passkey may be called “Passcode”, “PIN code”, or “Password”. Hint The above procedure is an example.
Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-747-579-11(1) Copyright 2019 Sony Corporation 23
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear a voice guidance “Power on”.
You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
Help Guide Wireless Stereo Headset WH-XB700 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later. NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
To disconnect, touch the headset again with the smartphone. To connect a paired smartphone, perform step 3. Unlock the screen of the smartphone if it is locked. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.
Help Guide Wireless Stereo Headset WH-XB700 Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the smartphone to the N-Mark on the headset. You will hear a voice guidance “Bluetooth disconnected”.
Help Guide Wireless Stereo Headset WH-XB700 Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while it is connected to another Bluetooth device, it can switch the connection to the headset (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset.
4 Touch [WH-XB700]. If passkey (*) input is required on the display of the iPhone, input “0000”. The headset and iPhone are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”. If [WH-XB700] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode”, “PIN code”, or “Password”. Hint The above procedure is an example.
Initializing the headset to restore factory settings 4-747-579-11(1) Copyright 2019 Sony Corporation 32
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “Bluetooth connected”.
4 Touch [WH-XB700]. You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-XB700]. 4. Click [Pair]. If passkey (*) input is required on the display of the computer, input “0000”. The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”.
If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WH-XB700] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode”, “PIN code”, or “Password”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. To delete all pairing information, see “Initializing the headset to restore factory settings”.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of [PC Settings]. 4. Select [Bluetooth]. 5. Select [WH-XB700], then click [Pair].
If passkey (*) input is required on the display of the computer, input “0000”. The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WH-XB700] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode”, “PIN code”, or “Password”. Hint The above procedure is an example.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
4 Select [WH-XB700], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000”. The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 7)”. If [WH-XB700] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode”, “PIN code”, or “Password”. Hint The above procedure is an example.
The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset.
2. Select [WH-XB700] from the Bluetooth screen and click [Connect]. If passkey (*) input is required on the display of the computer, input “0000”. The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Mac)”. If [WH-XB700] does not appear on the display, try again from step 3. * 4 A Passkey may be called “Passcode”, “PIN code”, or “Password”.
When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset.
3. Select [Connect] from the displayed menu. The connection is established. You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer.
Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer.
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset.
4. Right-click [WH-XB700]. If [WH-XB700] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu.
The connection is established. You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
Pairing and connecting with a computer (Windows 8.
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset.
3. Click [Listen to Music]. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode.
2. Click [WH-XB700] while pressing the computer Control button on the Bluetooth screen and select [Connect] from the pop up menu. 4 Click the speaker icon in the upper right part of the screen and select [WH-XB700]. You will hear a voice guidance “Bluetooth connected”. Now you are ready to enjoy music playback on your computer. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer.
If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the device or turn off the power. If you cannot connect your computer to the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer.
Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: The Bluetooth device is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand.
To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “Bluetooth connected”. Check the connection status on the Bluetooth device.
Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-747-579-11(1) Copyright 2019 Sony Corporation 63
Help Guide Wireless Stereo Headset WH-XB700 Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for talking (HFP/HSP connection). When you wish to use a music player only for music playback and a smartphone only for talking, use a multipoint connection to the headset for each device.
Help Guide Wireless Stereo Headset WH-XB700 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using 2 smartphones for separately listening to music and making phone calls, set up to connect to only one function by operating the smartphone. 1 Pair the headset with both smartphones, respectively.
The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection.
Help Guide Wireless Stereo Headset WH-XB700 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually when you connect the headset to a smartphone, the music playback function and the phone call function are both connected simultaneously. To make a multipoint connection using an Android smartphone and iPhone for separately listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
If you connect an Android smartphone with “Call audio” (HFP), the remaining battery charge of the headset will not be correctly displayed on the iPhone screen. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection.
Help Guide Wireless Stereo Headset WH-XB700 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. 3 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Stereo Headset WH-XB700 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as ordinary wired headphones by connecting a device via the supplied headphone cable. 1 Connect a playback device to the headphone cable input jack with the supplied headphone cable. Be sure to connect the L-shaped plug into the connecting device.
Help Guide Wireless Stereo Headset WH-XB700 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP（Advanced Audio Distribution Profile） You can enjoy high-quality music wirelessly. AVRCP（Audio Video Remote Control Profile） You can adjust the volume, etc. The operation may vary depending on the Bluetooth device.
Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
Help Guide Wireless Stereo Headset WH-XB700 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device. Each button has the following function: (play) Press once during pause to start playback. Press once during playback to pause.
Help Guide Wireless Stereo Headset WH-XB700 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. 3 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Stereo Headset WH-XB700 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default). Priority on stable connection: prioritizes the stable connection. When using an AAC or aptX compatible device, set the “Priority on sound quality” mode.
Help Guide Wireless Stereo Headset WH-XB700 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connection. The headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and aptX. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Stereo Headset WH-XB700 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Only ordinary phone calls are supported.
Hint Some smartphones or mobile phones receive calls with the phone instead of the headset by default. With an HFP or HSP connection, switch the call to the headset by pressing and holding the (call) button for about 2 seconds or by using your smartphone or mobile phone. Volume for a call can be adjusted during a telephone conversation only. The headset volume during a call and during music playback can be independently adjusted.
Help Guide Wireless Stereo Headset WH-XB700 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Only ordinary phone calls are supported.
Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-747-579-11(1) Copyright 2019 Sony Corporation 80
Help Guide Wireless Stereo Headset WH-XB700 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Press the * (call) button once to finish a call. (*) Some devices may not support this function.
Help Guide Wireless Stereo Headset WH-XB700 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. 3 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Stereo Headset WH-XB700 Using the Google Assistant By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.0 or later (The latest version of Google app is required.) iPhone/iPod touch (Installation of the Google Assistant application is required.) 1 If your smartphone is an iPhone/iPod touch, open the Google Assistant app.
Help Guide Wireless Stereo Headset WH-XB700 Using Amazon Alexa By using Amazon Alexa feature that comes with the smartphone, you can speak to the headset to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.1 or later, or iOS 10.0 or later. Installation of the latest Amazon Alexa app is required. 1 Open the Amazon Alexa app. 2 Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Amazon Alexa button.
Help Guide Wireless Stereo Headset WH-XB700 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps & notifications] - [Advanced] - [Default apps] - [Assist & voice input], and set [Assist app] to the Google app. The above procedure is an example.
Help Guide Wireless Stereo Headset WH-XB700 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
Help Guide Wireless Stereo Headset WH-XB700 About the setting of the CUSTOM button and the operation of the Call button The relationship between the setting function of the CUSTOM button and the operation when pressing the button (for 2 seconds) is as follows.
Help Guide Wireless Stereo Headset WH-XB700 What you can do with “Sony | Headphones Connect” app When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function, you can do the following.
Help Guide Wireless Stereo Headset WH-XB700 Installing “Sony | Headphones Connect” app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Stereo Headset WH-XB700 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a sink, etc. Be careful that the unit does not fall into a sink or container filled with water.
Help Guide Wireless Stereo Headset WH-XB700 Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Help Guide Wireless Stereo Headset WH-XB700 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.
Help Guide Wireless Stereo Headset WH-XB700 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to resolve some issues by charging the headset battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information.
Help Guide Wireless Stereo Headset WH-XB700 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. You cannot turn on the headset when the headphone cable is connected to the headphone cable input jack. Remove the headphone cable before turning on the headset.
Help Guide Wireless Stereo Headset WH-XB700 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update.
Help Guide Wireless Stereo Headset WH-XB700 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable.
Help Guide Wireless Stereo Headset WH-XB700 The headset cannot be charged even if connecting the headset to a computer. Check that the USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above.
Help Guide Wireless Stereo Headset WH-XB700 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be correctly displayed.
Help Guide Wireless Stereo Headset WH-XB700 No sound Check that both the headset and the connected Bluetooth device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected device is playing back. If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again.
Help Guide Wireless Stereo Headset WH-XB700 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Help Guide Wireless Stereo Headset WH-XB700 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV. Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
Help Guide Wireless Stereo Headset WH-XB700 Sound skips frequently. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Stereo Headset WH-XB700 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the device. To pair a second or subsequent device, press and hold the button of the headset for 7 seconds or more to enter pairing mode.
Help Guide Wireless Stereo Headset WH-XB700 One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly move the smartphone around. Check that the NFC function of the smartphone is turned on. If the smartphone is in a case, remove it. NFC reception sensitivity varies depending on the smartphone. If the connection repeatedly fails, connect/disconnect by operating the smartphone.
Help Guide Wireless Stereo Headset WH-XB700 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. The Bluetooth device is in sleep mode.
Help Guide Wireless Stereo Headset WH-XB700 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Stereo Headset WH-XB700 The Bluetooth wireless communication range is short, or the sound skips. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Stereo Headset WH-XB700 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
Help Guide Wireless Stereo Headset WH-XB700 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call. Use the Bluetooth device to reestablish the connection. Select HFP or HSP for the profile.
Help Guide Wireless Stereo Headset WH-XB700 Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Stereo Headset WH-XB700 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. To charge the headset after resetting, disconnect and reconnect the USB Type-C cable.
Help Guide Wireless Stereo Headset WH-XB700 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the button and the (play/call) button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times ( ), and the headset is initialized. This operation resets volume settings, etc., and deletes all pairing information.
