Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Use this manual if you encounter any problems, or have any questions.
Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.
About the sound quality mode Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting BLUETOOTH connection (after use) Using the voice assist function Using the voice assist function (Google Assistant) Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app What you can do with "Sony | Music Center" app Installing "S
No sound Low sound level Low sound quality Sound skips frequently during playback. The noise canceling effect is not sufficient. BLUETOOTH Pairing cannot be done. Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short, or the sound skips. The headset does not operate properly.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X What you can do with the BLUETOOTH function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X About voice guidance You hear voice guidance in the following situations via the left unit of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Charging case (1) Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each) Size M earbuds come attached to the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Replacing the earbuds The headset comes with the M size long hybrid silicone rubber earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Replacing the fitting supporters The headset comes with the M size fitting supporters. If you feel they do not fit to your ears, change them to another size to fit your ears. 1 Remove the earbuds, then remove the fitting supporters. Do not pull the end of the fitting supporter when removing it. 2 Attach the fitting supporters.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Location and function of parts Headset 1. L mark 2. Microphone 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). left unit when talking on the phone. Use the microphone of the left unit Built-in antenna A BLUETOOTH antenna is built into the headset. Indicator (blue/red) Lights up in red during charging.
1. Cover 2. Charge indicator (red) Lights up in red during charging the case. 3. Micro-USB port Charges both the headset and the charging case by connecting a computer to this port with the supplied micro-USB cable. 4.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue/ : Turns on in red/-: Turns off Turning on - (flashes two times) Turning off (lights for about two seconds) BLUETOOTH status indication The indicator of the left unit lights up or flashes.
Initialization completed For details, refer to “Initializing the headset to restore factory settings.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Connect the supplied micro-USB cable to the charging case, and then connect the other end to a booted computer. The indicator on the back side of the charging case lights up in red while charging. The indicator turns off after charging is complete. 2 Set the headset on the charging case.
About charging The required times for full charging is as follows; The right/ left unit: about 1.5 hours The charging case: about 3 hours Charging the headset when you are outside A rechargeable battery is built in the charging case. If you charge the charging case in advance, you can charge the headset with it when you are outside where there is no power supply. If the charging case is charged fully, you can charge the headset about 2 times.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Available operating time The available operating times of the headset on a fully-charged battery are as follows: BLUETOOTH connection Music Playback time Codec AAC SBC Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 3 hours Ambient Sound Mode: ON Max. 3 hours OFF Max. 3 hours Noise canceling function: ON Max. 2 hours Ambient Sound Mode: ON Max. 2 hours OFF Max. 2.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. The indicator (red) flashes when the connection between the left unit and the right unit is established. You also hear voice guidance of the remaining battery charge.
D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X System requirements for battery charge using USB The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time. Personal Computer with pre-installed with any of the following operating systems and USB port: When using Windows® Windows® 10 Home / Windows® 10 Pro Windows® 8.1 / Windows® 8.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Turning on the headset Removing the headset from the charging case The headset turns on automatically and the indicator (blue) flashes. Pressing and holding the buttons of the headset You can turn on the headset by operating the button of the headset when the headset is not set on the charging case. Press and hold the buttons both on the right and left unit for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Turning off the headset Setting the headset into the charging case The headset turns off automatically. The indicator (red) lights up in red during charging. Set the units in the order shown in the illustration ( then ). Pressing and holding the button of the headset You can turn off the headset by operating the button of the headset when the headset is not set on the charging case. Press and hold the button on the and right unit turn off.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X How to make a wireless connection to BLUETOOTH devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function. Device registration (pairing) When using the BLUETOOTH function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (paring).
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™ 4.1 or later NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, the blue indicator starts flashing slowly. You hear voice guidance “BLUETOOTH connected”. To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 5. Unlock the screen of the smartphone if it is locked. Hint If you cannot connect the headset, try the following.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the bottom of the charging case with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the bottom of the charging case with the smartphone. Touch the smartphone on the N-Mark of the bottom of the charging case. You hear voice guidance “BLUETOOTH disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Switching the device by one touch (NFC) When the headset is connected with a BLUETOOTH device, if you touch an NFC-compatible smartphone on the bottom of the charging case, the headset is connected with the smartphone that touched on the headset most recently (One-touch connection switching). However, if you are talking on a BLUETOOTH mobile phone connected to the headset, you cannot switch the BLUETOOTH connection by one touch.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The smartphone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently.
Do not remove the right unit from the charging case. The indicator (blue) flashes. 3 Press and hold the button on the alternately. left unit turns on automatically. Make sure that the left unit for about 7 seconds until the indicator flashes blue and red Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance “BLUETOOTH pairing”. The headset goes into the pairing mode. 4 Unlock the screen of the Android smartphone if it is locked.
If they are not connected, see “Connecting to a paired Android smartphone.” If [WF-1000X] does not appear on the display, try again from step 3. * 7 A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Remove the right unit from the charging case to turn on the unit. The connection between the left unit and the right unit is established automatically. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the buttons both on the right and left units for about 2 seconds. The headset will turn on automatically, even when you remove the right and left units from the charging case. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
4 Touch [WF-1000X]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button on the right unit.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Connecting with an Android smartphone by Fast Pair The Fast Pair function is available when the software version of your headset is 2.0.0 or later. Using the Fast Pair function performs pairing and makes a BLUETOOTH connection by bringing the headset close to a smartphone. Compatible smartphones Smartphones installed with Android 6.0 or later Before you start pairing operation, make sure that: The headset is charged sufficiently.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The iPhone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is on hand.
Do not remove the right unit from the charging case. The indicator (blue) flashes. 3 Press and hold the button on the alternately. left unit turns on automatically. Make sure that the left unit for about 7 seconds until the indicator flashes blue and red Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance “BLUETOOTH pairing”. The headset goes into the pairing mode. 4 Unlock the screen of the iPhone if it is locked.
If they are not connected, see “Connecting to a paired iPhone.” If [WF-1000X] does not appear on the display, try again from step 3. * 7 A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Remove the right unit from the charging case to turn on the unit. The connection between the left unit and the right unit is established automatically. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the buttons both on the right and left units for about 2 seconds.The headset will turn on automatically, even when you remove the right and left units from the charging case. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
4 Touch [WF-1000X]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button of the right unit.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile): enables you to enjoy high-quality audio content wirelessly. AVRCP (Audio Video Remote Control Profile): enables you to control playback, etc.
Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the BLUETOOTH device. Note For volume, control with the connected device. If you cannot control the volume with the connected device, install the “Sony | Music Center” app in your smartphone to control the volume with the app. If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Controlling the audio device (BLUETOOTH connection) If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device. Press the button on the right unit. Press once quickly during pause to start playback. Press once quickly during playback to pause.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (howling) may occur.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You hear voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. To turn off the noise canceling function Press the button on the left unit repeatedly. Each time you press the button, the function is switched as follows.
What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-724-045-11(4) Copyright 2017 Sony Corporation 47
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the button on the left unit repeatedly while the noise canceling function is on.
Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-724-045-11(4) Copyright 2017 Sony Corporation 49
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality. Priority on stable connection: prioritizes the stable connection. When using an AAC compatible device, use with the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Supported codecs A codec is an audio coding algorithm used when transmitting sound via a BLUETOOTH connection. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by BLUETOOTH devices. All BLUETOOTH devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Hint Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP connection, switch the call device to the headset by holding the button of the right unit down for about 2 seconds or by using your smartphone or mobile phone. Note Depending on the smartphone or mobile phone, playback may not resume automatically even if you finish the call. Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Using the voice assist function (Google Assistant) Google Assistant is available when the software version of your headset is 2.0.0 or later, and the version of the "Sony | Headphones Connect" app installed on the smartphone is the latest. By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search.
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. When you use the Google App, you will hear the voice on the smartphone from the left unit only. 1 Turn the Google App on. On the Android smartphone, select [Settings] — [Apps]. A gear icon appears in the top-right corner of the display.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. When you use Siri, you will hear the voice on the iPhone from the left unit only. 1 Turn Siri on. On iPhone, select [Settings] — [Siri] to turn Siri on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X What you can do with "Sony | Headphones Connect" app When you connect the smartphone (installed with the “Sony | Headphones Connect” app) and the headset via the BLUETOOTH function, you can do the following.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Installing "Sony | Headphones Connect" app 1 Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X What you can do with "Sony | Music Center" app When you connect the smartphone (installed with the “Sony | Music Center” app) and the headset via the BLUETOOTH function, you can do the following. Adjust the volume Display the remaining battery of the headset For details of the “Sony | Music Center” app, refer to the following URL. http://info.vssupport.sony.net/help/ Hint The operation of the “Sony | Music Center” app depends on audio devices.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Installing "Sony | Music Center" app 1 Download the “Sony | Music Center” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Music Center” app, refer to the following URL. http://info.vssupport.sony.net/help/ 2 After installing the app, launch the “Sony | Music Center” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment. Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices.
If you experience discomfort after using the BLUETOOTH device, stop using the BLUETOOTH device immediately. Should any problem persist, consult your nearest Sony dealer. Install the earbuds firmly. If an earbud accidentally detaches and is left in your ear, it may cause injury. Since children may swallow small parts such as the headset and earbuds, store the headset in the charging case after use and keep it out of the reach of children.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Android, Google Play, Google and the Google Assistant are trademarks of Google LLC.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Connect the headset to a computer to charge the battery or reset. You may be able to resolve some issues by charging the battery.The headset is reset automatically when the charging starts. Initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The headset is not turned on. Charge the battery of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Charging cannot be done. Make sure that the headset is set on the charging case securely. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the charging case and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Charging time is too long. Check that charging case and the computer are directly connected, not via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The charging case cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again. Check that the charging caset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X No sound Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you will hear a voice from the left unit only, but you may not able to hear a voice from the right unit. Check that the connected device and both the right and left units of the headset are turned on. An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Low sound level Turn up the volume of the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Low sound quality Turn down the volume of the connected device. Keep the headset away from a microwave oven, Wi-Fi device, etc. Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the BLUETOOTH device. Keep the headset away from a TV. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Sound skips frequently during playback. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on. Adjust the earpad position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Pairing cannot be done. Bring the headset and the BLUETOOTH device within 1 m(3 feet) from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. Pair the headset with a BLUETOOTH device. When you want to pair a 2nd or subsequent device, press and hold the button on the left unit of the headset for more than 7 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) Remove the headset from the charging case and make sure that the headset is turned on. Keep the smartphone close to the charging case until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the charging case. Check that the NFC function of the smartphone is set to on. If the smartphone is in a case, remove it.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Unable to make a BLUETOOTH connection Check that the headset is turned on. Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on. If the headset automatically connects to the last connected BLUETOOTH device, you may fail to connect the headset to other devices via the BLUETOOTH function. In that case, operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection. The BLUETOOTH device is in sleep mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The BLUETOOTH wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X The headset does not operate properly. Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X No voice from callers Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device (i.e., smartphone). Check that output of the BLUETOOTH device is set for the headset. Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device. If you are listening to music using the headset, stop playback, press the button on the left or right unit and talk.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Low voice from callers Turn up the volume of the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, reset the headset. When the charging starts, the indicator (red) of the headset turns off after 10 seconds then the headset is reset automatically. Pairing information and other settings are not deleted by this operation.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000X Initializing the headset to restore factory settings Remove the headset from the charging case to turn off the headset by pressing and holding the button on the left unit for more than 2 seconds, then press and hold both the button on the right unit and the button on the left unit for more than 15 seconds.
