PCG-GR150/GR150K/GR170/GR170K SERVICE MANUAL For American Area US Model Canadian Model S400 Lineup : PCG-GR150 PCG-GR150K PCG-GR170 PCG-GR170K l a i t n Illust : PCG-GR170K e d i f n o C NOTEBOOK COMPUTER 9-872-218-11
Information in this document is subject to change without notice. Caution Markings for Lithium/Ion Battery - The following or similar texts shall be provided on battery pack of equipment or in both the Sony and VAIO are trademarks of Sony. Intel logo and Intel Inside logo are registered trademarks of Intel Corporation. Pentium MMX operating and the service instructions. is a trademark of Intel Corporation.
TABLE OF CONTENTS Section Title Page CHAPTER 1. REMOVAL 1-1. Flowchart ......................................................................... 1-1 1-2. Main Electrical Parts Location Diagram ......................... 1-1 1-3. Removal ........................................................................... 1-2 1. HDD, Battery Door .......................................................... 1-3 2. Combination Drive, CNX-143 Board .............................. 1-4 3.
CHAPTER 1. REMOVAL 1-1.
1-2.
1-3. Removal 1.
2. Combination Drive, CNX-143 Board 3 DVD-RW Assy 1 8 Screw (M1.7X3.5) (X2) (Black) 7 Screw (M1.7X3.5) (Black) CN7501 2 Bay Board Sheet 6 CNX-143 Board 2 Screw M2 (X2) (Silver) 9 CD Bay Bezel q; Combination Drive 4 5 Bay Case 1 Special Head Screw (M2X4) (X2) (Black) 3 Screw M2 (X2) (Silver) Note : If the DVD-RW Assy cannot be removed, there is a case that the portion (A) on the rear of the main unit is secured by screw. Remove the screw blind seal (Cap Bay) and check it.
3. Hood Key Board Assy, Keyboard Unit Four Claws qa Keyboard Unit 7 Special Head Screw (M2X4) (Black) 1 Cushion (Hood) 2 Special Head Screw (M2X4) (Black) MBX-55 Board CN1151 4 6 Hood Key Board Assy Label ID (U) 5 Plate Keyboard Plate Keyboard2 8 3 9 q; Bracket Keyboard MBX-55 Board CN2001 MBX-55 Board CN1901 4. DC Fan, Nickel Hydrogen Battery Note : In both cases of removing and installing the screws, follow the order of screwing starting from A, B and C in this order.
5.
6.
7. Escushion (Jog) Four Claws 2 1 3 Escushion (Jog) Switch (Back) Note : When removing the Escushion (Jog), be careful not to damage the Switch (Back). 8.
9. Latch Detector Assy, LEX-31 Board, PWS-16 Board qf Special Head Screw (M2X4) (Black) 9 Flexible Flat Cable (18p) 8 qg Bracket Bay Assy 7 B Cushion PWS B MBX-55 Board CN2602 MBX-55 Board CN2003 5 Special Head Screw (M2X4) (X3) (Black) qa PWS-16 Board 6 A q; Plate earth A 1 Special Head Screw (M2X4) (X2) (Black) 2 Latch Detector Assy qs 3 qd Harness (10p) PWS-16 Board CN4001 MBX-55 Board CN2601 4 LEX-31 Board 10.
11. MBX-55 Assy 1 Special Head Screw (M2X4) (Black) 2 Bracket 1394 5 Spacer (PWS) (X2) (Silver) 3 0 Numbr P3 Kind Screw (M2X16) (X2) (Black) 4 Screw (MBX) (Silver) 6 Special Head Screw (M2X4) (X2) (Black) 7 MBX-55 Assy 8 Cap Ethernet 12.
13.
. SO-DIMM 1 Special Head Screw (M2X4) (Black) 2 DIMM Door Assy Removal of SO-DIMM a→b PCG-GR170/GR170K Only a b a Slot for the standard memory (Compulsory). 16.
17. LCD Section – Made by SH/HI – 1. Bezel 14 Assy 3 Cover Screw Lower (X2) 4 Special Head Screw (M2X6) (X2) (Gold) 1 Cover Screw Upper (X2) a b 2 Special Head Screw (M2X4) (X2) (Black) : claw part How to release the claw c c Bezel 14 Assy b c 5 Bezel 14 Assy Display Assy 6 Special Head Screw (M2X4) (X2) (Black) q; LCD Unit Pull the Bezel 14 Assy as shown to release the claw c.
2. LCD Unit, Bracket LCD L (SA), Bracket LCD R (SA) 1 +P M2X3 Lock (X2) (Gold) 2 Bracket LCD L (SA) 5 LCD Unit 4 Bracket LCD R (SA) 3 +P M2X3 Lock (X2) (Gold) 3.
1-4. Replacing the CPU 1. Removing the CPU 1 Insert a flat-blade screwdriver into the notch as shown in the illustration and rotate it so that the protrusion comes to the lock release position. 2 Pull the CPU gently upward to lift it out of the CPU socket. 1 1 CPU Lock position 2 CPU socket Lock release position 2. Installing the CPU 1 Align the triangle reference mark of the CPU with that of the CPU socket and insert all the pins of the CPU to the corresponding holes of the CPU socket.
1-5. DIP Switch Setting of the MBX-55 Board Set the DIP switch on the MBX-55 board (main board) to match with the LCD that is used in this computer, because several types of LCD are used as shown in the following table and the DIP switch setting differs depending on the LCD type. Name of LCD Part No. DIP switch setting GR170/GR170K SH A-8066-841-A The upper position where ON indication is shown is the ON position . The lower position is the OFF position. 1 2 3 4 5 6 7 8 O N MODEL No.
CHAPTER 2. SELF DIAGNOSTICS ATTENTION Please confirm “Self Diagnostics” method which will be informed you with distribution of “Self Diagnostics” software.
CHAPTER 3.
CHAPTER 4.
CHAPTER 5. EXPLODED VIEWS AND PARTS LIST NOTE: • The mechanical parts with no reference number in the exploded views are not supplied. • Items marked “ * ” are not stocked since they are seldom required for routine service. Some delay should be anticipated when ordering these items. • When two or more parts are shown in parallel, use the part described first as the main part. The components identified by mark 0 or dotted line with mark 0 are critical for safety. Replace only with part number specified.
5-1. Main Section Ref.No. 1 2 3 4 *5 Part No. 4-653-760-01 1-796-166-11 X-4623-630-2 4-653-746-01 4-653-796-11 Description ESCUSHION (TP) PAD, TOUCH ASSY PALMREST ESCUSHION (JOG) PLATE GND Ref.No. 60 61 62 63 * 64 Part No.
B13 B3 B2 J B3 18 85 B3 B10 86 90 B12 B15 19 20 B3 C P B7 B 17 16 M N 24 27 B8 15 103 B11 78 B7 102 B3 94 26 101 101 M B3 B3 Supplied with 15 99 N P B2 23 E H B3 B2 96 95 B3 D 99 I 1 76 58 E B1 28 60 B2 100 70 3 2 K Q L Supplied with 3 59 25 71 B2 B15 C B13 72 B13 B2 O F B2 91 75 22 66 21 77 D G B3 29 82 A 84 B3 34 22 GR170/GR170K Only 30 OF 105 51 50 74 61 53 80 33 5 B3 4 H B3 B14 35 32 52 97 B3 6 92 B4 6
5-2. LCD Section – Made by SH /HI– 403 401 407 402 406 404 B2 B3 Ref.No. 401 402 403 404 405 Part No.
VAIO® Notebook Quick Start PCG-GR150/150K PCG-GR170/170K 1
VAIO® Notebook Quick Start 2
Contents 1 Welcome ..........................................................5 Features.......................................................................................... 6 Unpacking Your Notebook.............................................................. 7 Registering Your Notebook ............................................................ 9 2 Setting Up Your VAIO® Notebook ...............11 Locating Controls and Ports .........................................................
VAIO® Notebook Quick Start Troubleshooting the Modem .........................................................54 Troubleshooting Audio..................................................................55 Troubleshooting the Printer ..........................................................56 6 Getting Help .................................................. 57 Support Options............................................................................58 VAIO Support Agent....................................
Welcome 2 Congratulations on your purchase of the Sony VAIO® Notebook. Sony has combined leading-edge technology in audio, video, computing, and communications to provide you with state-of-the-art personal computing.
VAIO® Notebook Quick Start Features ✍ For a complete description of the specifications of your VAIO® Notebook, see the Specifications flyer supplied with your notebook. ❑ Exceptional performance — Your notebook includes a Mobile Intel® Pentium® III processor-M* and a V.90/K56flex-compatible modem.† ❑ Portability — Rechargeable battery pack provides hours of use without AC power.
Unpacking Your Notebook Unpacking Your Notebook Remove the following hardware items from the box: Main unit* Power cord AC adapter Rechargeable battery pack Weight saver * The removable hard disk drive and removable optical disc drive are preinstalled in your notebook.
VAIO® Notebook Quick Start Documentation ❑ VAIO® Notebook Quick Start — Contains information on unpacking and setting up your notebook, supplementary updates, and software information. ❑ Microsoft® Windows Millennium Edition Getting Started or Microsoft® Windows 2000 Professional Edition Getting Started manual — Explains how to use the basic features of this latest Windows operating system. ❑ Safety Information — Explains notes on use and offers safety tips.
Registering Your Notebook Registering Your Notebook Take advantage of Sony’s commitment to quality customer support and receive these benefits by registering your notebook: ❑ Sony Customer Support — Talk to a Support Representative to troubleshoot problems you may be having with your notebook. ❑ Limited Warranty — Protect your investment. See the Warranty Card for more details.
VAIO® Notebook Quick Start 10
Setting Up Your VAIO® Notebook 3 In this chapter, you will find information on how to set up and install your Sony VAIO® Notebook.
VAIO® Notebook Quick Start Locating Controls and Ports Front 4 3 2 1 Memory Stick indicator 8 2 3 4 5 6 7 Num Lock indicator Caps Lock indicator Scroll Lock indicator Power indicator Battery 1 and 2 indicators Hard disk drive indicator 9 10 11 12 13 14 12 LCD (Liquid Crystal Display) screen Keyboard Speakers Left and right buttons Touchpad Battery bay Power button
Locating Controls and Ports Left S400 1 Back button for center Jog Dial™ control 4 Memory Stick® slot 2 Center Jog Dial™ control 5 PC Card slots 3 CD-RW/DVD Combo Drive or DVD-ROM drive in multipurpose bay* 6 i.LINK® (IEEE1394) S400 port† * This multipurpose bay can house either an optical disc drive or a secondary battery. † i.LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connection. The i.
VAIO® Notebook Quick Start Right 1 2 3 14 Cooling vent Drive bay with removable hard disk drive Battery bay
Locating Controls and Ports Back 1 2 Cooling vent DC In port 6 7 Ethernet port USB ports 3 Printer port 8 Modem jack 4 VGA port 9 Microphone jack* 5 AV Out jack 10 Headphone jack * There is a protruding dot above the Microphone jack to further distinguish it from other jacks and ports. Do not connect a microphone to the Headphone jack. Warning: Only connect 10Base-T and 100Base-TX cables to the Ethernet port. Do not connect any other type of network cable or any telephone line.
VAIO® Notebook Quick Start Bottom 1 2 3 16 Tilt stands Multipurpose bay Release lever Port replicator connector
Connecting a Power Source Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source. Using the AC Adapter 1 Plug the cable attached to the AC adapter into the DC In port on the notebook. 2 Plug one end of the power cord into the AC adapter. 3 Plug the other end of the power cord into an AC outlet.
VAIO® Notebook Quick Start ❑ When the AC adapter is not used, unplug it from the AC outlet. ❑ Use only the AC adapter supplied. Do not use any other AC adapter. Using Battery Power You can use one or two battery packs as a source of power. The second battery pack inserts into the multipurpose bay on the left side of the notebook. (See “Using a Second Battery Pack” in the online VAIO® Notebook User Guide for more information.) Additional battery packs are available as a separate option.
Connecting a Power Source 2 Insert the battery pack into the battery bay on the right side of the notebook. Inserting battery pack Battery pack (supplied) VAIO logo facing up 3 Lift the battery bay cover up until it clicks into place. ✍ If the port replicator is attached to your notebook, do not attempt to insert or remove the battery pack. Lifting and turning the notebook with a port replicator attached could cause a temporary loss of power.
VAIO® Notebook Quick Start To view battery indicators There are two battery indicators on the notebook. One indicator is for the primary battery pack located in the battery bay. The second indicator is for the optional secondary battery pack that can be inserted into the multipurpose bay. Battery indicators Battery indicators Battery Indicator Description 1 Indicates the status of the battery pack in the battery bay on the right side of the notebook.
Connecting a Power Source To remove the battery pack 1 Push the battery bay cover down to open it. 2 Pull out the battery pack. Removing the battery pack 3 Push in and lift up the battery bay cover until it clicks. You will lose data if you remove the battery pack while the notebook is on and not connected to the AC adapter, or if you remove the battery while the notebook is in a power saving mode.
VAIO® Notebook Quick Start ❑ You can extend battery life by changing the power management modes in the PowerPanel utility. See “Using Power Saving Modes” on page 25 for more information. ❑ The battery pack supplied with your notebook is a lithium-ion battery and can be recharged at any time. Charging a partially discharged battery does not affect battery life. ❑ The battery indicator is on while you use the battery pack as a power source.
Starting Your Notebook Starting Your Notebook 1 Slide the LCD lock lever in the direction of the arrow, and lift the cover. Opening the notebook LCD lock lever 2 Press the power button on top of the notebook until the green power indicator turns on. ✍ (Windows Me™ only) When starting your notebook for the first time, the VAIO InitManager dialog box will appear. Please select “OK” to begin initial setup.
VAIO® Notebook Quick Start 3 If necessary, adjust the brightness controls for the LCD display as follows: ❑ To decrease brightness, press Fn+F5 then the down or left arrow key. ❑ To increase brightness, press Fn+F5 then the up or right arrow key. Shutting Down Your Notebook To avoid potential loss of data, follow these steps to shut down your notebook. 1 Click the Start button on the Windows® taskbar. 2 Click Shut Down at the bottom of the Start menu to display the Shut Down Windows dialog box.
Using Power Saving Modes ✍ If you are still unable to shut down the notebook, press the power button and hold it for more than four seconds. This operation may result in data loss. Using Power Saving Modes When you use a battery as the source of power for your notebook, you can take advantage of power management settings to conserve battery life.
VAIO® Notebook Quick Start To activate Hibernate mode To activate Hibernate mode, press the key combination Fn+F12. ✍ (Windows 2000) The “Save to Disk Manager” screen appears, and then the notebook enters Hibernate mode. Do not move the notebook until its power indicator turns off. To return to normal mode To return to normal mode, turn on the notebook by pressing the power button. The notebook returns to its previous state.
Adding Memory 4 Your Sony VAIO® Notebook enables you to install and replace memory modules to expand the functionality of your notebook.
VAIO® Notebook Quick Start Depending on the model you purchased, either 128 MB of memory is preinstalled in one of the two available memory module bays (128 MB x 1), or 256 MB of memory is preinstalled utilizing both memory module bays (128 MB x 2). You can replace both memory modules with optional 256 MB memory modules to increase memory up to 512 MB. For memory upgrades, use only PC133 (CL2) SDRAM SO-DIMMs (gold lead contacts).
Precautions and Procedures Models with 128 MB Memory Typical expansion memory configuration Total System Memory (MB) Slot 1 (MB) Slot 2 (MB) 128 192 256 384 512 128 128 128 128 256 64 128 256 256 Models with 256 MB Memory Typical expansion memory configuration Total System Memory (MB) Slot 1 (MB) Slot 2 (MB) 256 384 512 128 128 256 128 256 256 29
VAIO® Notebook Quick Start Removing a Memory Module 1 Shut down your notebook and disconnect all peripheral devices, such as your printer. 2 Unplug the notebook and remove the battery pack(s). 3 After the notebook has cooled, loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook. Use an appropriate screwdriver.
installing a Memory Module 6 Tighten the screw on the memory bay cover. ✍ Your notebook comes with a memory module installed in the memory slot. To upgrade your memory, removal of these modules may be necessary before installing your upgrade memory module. installing a Memory Module 1 Follow steps 1 to 4 of “Removing a Memory Module” on page 30 for removing the preinstalled memory. 2 Remove the new memory module from its packaging.
VAIO® Notebook Quick Start Viewing the amount of memory 1 Restart the notebook, then click the Start button on the Windows taskbar. 2 Select Programs, then select Sony Notebook Setup, and click Sony Notebook Setup. The Sony Notebook Setup screen appears. 3 32 Click the “About This Computer” tab to view the amount of system memory. If the additional memory is not shown, repeat steps 1 through 4 in “installing a Memory Module” on page 31, and restart the notebook.
About the Software on Your Notebook 5 Your Sony VAIO® Notebook is ready to help you work, play, learn, and communicate as soon as you turn it on.
VAIO® Notebook Quick Start Overview of Software Adobe Acrobat® Reader™ Adobe Systems, Inc. (http://www.adobe.com/) Acrobat Reader software allows you to view, navigate, and print electronic documents in Adobe Portable Document Format (PDF), an open file format that is intended to preserve the fidelity of documents created on all major computer platforms. Adobe Photoshop® Elements (Windows Me only) Adobe Systems, Inc. (http://www.adobe.
Overview of Software CompuServe® 2000 CompuServe Interactive Services, Inc. (http://www.compuserve.com/) CompuServe is the most comprehensive source of organized business and educational information online today. CompuServe allows you to access the vastness of the Internet, without wasting time wading through it. Maximize your time online with CompuServe. DVgate™ Sony Electronics Inc. (http://www.sony.com/pcsupport/) Connect a digital video camera recorder to the i.
VAIO® Notebook Quick Start Netscape Communicator® Netscape Communications Corporation (http://help.netscape.com/) Netscape Communicator is an all-in-one Internet tool that makes it easy to browse the web, send Internet e-mail, chat, read newsgroups, and compose great Web documents. Norton AntiVirus™ Symantec Corporation (http://www.symantec.com/techsupp/) Norton AntiVirus is the world’s leading anti-virus software. Just install it and forget it.
Overview of Software Quicken® 2001 Intuit, Inc. (http://www.intuit.com/support/) Quicken is a fast, easy way to organize your finances. Quicken works just like your checkbook, so it is easy to learn and use. Quicken manages all your finances, bank accounts, credit cards, investments, and loans. You can even pay your bills online. QuickTime™ Apple Computer Inc. (http://www.apple.
VAIO® Notebook Quick Start Smart Connect (Windows 2000 only) Sony Electronics Inc. (http://www.sony.com/pcsupport/) Smart Connect allows you to use an i.LINK cable to connect your VAIO Notebook to another VAIO computer that supports Smart Connect. You can then use one computer to copy, delete, and edit files on the other computer. You can also print from a printer attached to either computer. Sound Forge® XP (On selected models) Sonic Foundry, Inc. (http://www.sonicfoundry.
Using Your Recovery CDs Using Your Recovery CDs The following sections describe how to use the Application Recovery, Driver Recovery, and System Recovery utilities. Using the Application Recovery CD(s) The Application Recovery CD utility enables you to reinstall individual applications if they become corrupted or are accidentally erased.
VAIO® Notebook Quick Start Using the Driver Recovery CD The Driver Recovery CD utility enables you to reinstall individual drivers if they become corrupted or are accidentally erased. You can reinstall an individual driver to correct a problem that you are experiencing with your computer, hardware, or software application. VAIO Support Agent uses a vault feature on the Driver Recovery CD(s) to repair software applications. ✍ You must be in Windows to run the Driver Recovery CD utility.
Using Your Recovery CDs The System Recovery CD contains a backup copy of all the software originally installed on your hard disk drive. It can be used only to recover the hard disk of the notebook you purchased. The System Recovery utility gives you Full Restore with Format. That is, it formats the hard disk drive, then restores all the original software. Full Restore with Format removes all the information on the hard disk drive.
VAIO® Notebook Quick Start 7 Check that “Yes” is selected, then press Enter. The notebook restarts from the Recovery CD. ✍ Your system may include one or two System Recovery CD(s). If you have two System Recovery CD(s), insert the first CD to run the System Recovery program. You are prompted to insert the second CD once the information from the first CD has been installed. The recovery process takes from 30 to 60 minutes to complete.
Troubleshooting 6 You may encounter common problems when using your Sony VAIO® Notebook. Since many problems have simple solutions, try the suggestions provided in this chapter before you contact Sony PC Support (http://www.sony.com/pcsupport).
VAIO® Notebook Quick Start Troubleshooting the Notebook (Windows Me only) When starting your notebook for the first time, the VAIO InitManager dialog box will appear. Please select “OK” to begin initial setup. If you do not execute the initial setup, you cannot use part of VAIO original hardware functions such as Power Management tool, scroll function of touchpad, and keyboard shortcut functions combined with the Fn key. My notebook does not start.
Troubleshooting the Notebook 4 Press Î to select Exit, then press Ð to select Get Default Values. The message “Load default configuration now?” appears. 5 Select Yes and press Enter. 6 Select Exit (Save Changes), and then press Enter. The message “Save Configuration changes and exit now?” appears. 7 Select Yes, and then press Enter. The notebook restarts. ✍ If this occurs on a regular basis, contact Sony PC Support (http:// www.sony.com/pcsupport/).
VAIO® Notebook Quick Start If your notebook continues to display the message “Operating system not found,” and Windows does not start, use your supplied System Recovery CD to restore the software titles shipped with your notebook. See “Using the System Recovery CD(s)” on page 40 for more information. The System Recovery CD restores your notebook to its original state, so user data and applications will be lost. My notebook stops responding or does not shut down.
Troubleshooting the Notebook My notebook does not enter the power saving mode I selected. (Windows Me only) ❑ Click Start, point to Program, point to Accessories, point to System Tools, and then click System Information. The Help and Support window appears. ❑ Click System Configuration Utility under the Tools menu. ❑ Click the Advanced button on the General tab, and Confirm the following information: 1 Enable Deep Sleep is selected with a checkmark.
VAIO® Notebook Quick Start Troubleshooting the LCD Screen My LCD screen is blank. ❑ Check that the notebook is plugged into a power source and that it is turned on. ❑ Check that the power indicator on the notebook is on. ❑ Check that the battery pack is inserted properly and that it is charged. ❑ The notebook may be in LCD (Video) Standby mode. Press any key to activate the screen. ❑ The display mode may be set to external display mode. Press and hold the Fn key while pressing F7 several times.
Troubleshooting the Mouse and Touchpad Troubleshooting the Mouse and Touchpad My mouse does not work. ❑ If you are using an external mouse, check that the mouse is plugged into the mouse connector. See “Connecting a PS/2 External Mouse or Keyboard” in the online VAIO® Notebook User Guide for more information. ❑ If you are using an optional Sony USB mouse PCGA-UMS1 series, check that the mouse is plugged into the USB port.
VAIO® Notebook Quick Start The pointer does not move while using the Touchpad or Mouse. ❑ Press the Windows key and use the arrow keys to select Shut Down. When the Shut Down Windows dialog box appears, press Enter. ❑ (Windows Me) If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete simultaneously to restart the notebook.
Troubleshooting Drives, PC Cards, and Peripheral Devices Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive (optional) cannot write to a floppy disk. ❑ Check that the optional, external floppy disk drive is properly connected to your notebook. See “Connecting an External Floppy Disk Drive” in the online VAIO® Notebook User Guide for more information. ❑ If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not write-protected.
VAIO® Notebook Quick Start My optical disc drive tray does not open. ❑ Check that the notebook is turned on. ❑ Press the Eject button on the optical disc drive. ❑ If the Eject button does not work, open the tray by inserting a sharp, pointed object (such as a paper clip) in the hole to the right of the Eject button. I cannot use Digital Video (DV) devices. The message “DV equipment seems to be disconnected or turned off” appears.
Troubleshooting Software Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. Refer to “Using the System Recovery CD(s)” on page 40 for more information. When I click an application icon, the message “You must insert the application CD into your optical disc drive” appears and the software does not start. ❑ Some titles require specific files that are located on the application CD.
VAIO® Notebook Quick Start Troubleshooting the Modem My modem does not work. ❑ Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” in the online VAIO® Notebook User Guide for more information. ❑ Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. ❑ Check that the phone number the program is dialing is correct. ❑ Check that the software you are using is compatible with the notebook’s modem.
Troubleshooting Audio Troubleshooting Audio My speakers make no sound. If the built-in speakers are turned off, press Fn+F3 to turn on the speakers. You can also turn on the speakers using the center Jog Dial control. ❑ If the speaker volume is turned to the minimum, press Fn+F4, and then press or ➜ to increase the volume or you can use the center Jog Dial™ control to control the volume. ❑ ➜ ❑ If nothing is displayed when you press Fn+F3 or Fn+F4. 1 Double-click System in Control Panel.
VAIO® Notebook Quick Start Troubleshooting the Printer I cannot print. ❑ The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional. If the printer port mode is set to bi-directional, change it to ECP.
Getting Help Sony provides you with several support resources to answer questions about your Sony VAIO® Notebook or the preinstalled software.
VAIO® Notebook Quick Start Support Options If you have questions about your notebook or the preinstalled software, refer to the following resources for answers in the sequence listed below. 1 VAIO® Notebook User Guide This online VAIO® Notebook User Guide and printed VAIO® Notebook Quick Start provide you with information on how to maximize your notebook capabilities and solve common problems. To access the online user guide, click Start on the Windows® taskbar, select Help Center and VAIO Documentation.
VAIO Support Agent VAIO Support Agent VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings. These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state.
VAIO® Notebook Quick Start 1 From the VAIO Support Agent main window, click the Quick Fix Wizard button. The Welcome window appears. 2 Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent Diagnostics” dialog box appears. 3 Select the “Diagnose and fix my software” option. 4 Select the software you wish to repair from the drop-down list. ✍ To view a list of software applications protected by VAIO Support Agent, click on the “Pick the software:” drop-down list.
VAIO Support Agent Using Common Solutions Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser. 1 Click the Common Solutions button. The Common Solutions dialog box appears. 2 Double-click on the desired category to expand and view available SupportActions.
VAIO® Notebook Quick Start 3 Click the resize arrows next to the SupportAction categories to expand or collapse the categories. Common Solutions dialog box (2nd level) 4 Select the appropriate SupportAction from the list. 5 Click Run or double-click the desired SupportAction. The available SupportActions are shown in bold type. ✍ You cannot undo One-Click Fixes. About Automatic Updates The VAIO Support Agent is dormant as a background process.
VAIO Support Agent Agent Status Update You can choose from four response options: ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer. The Agent continues to prompt you for your permission to retrieve updates. ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer.
VAIO® Notebook Quick Start ambulance icon on your task tray to blink. You should always check the ambulance icon in the task tray after the system checks for updates. If the icon is blinking, double-click the ambulance icon to view the update. ✍ When clicking on the flashing ambulance icon, you must be connected to the Internet to receive an update.
VAIO Support Agent Using Support Central The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software. Support Central also lets you contact live support agents for additional help. 1 Connect to the Internet. 2 From the VAIO Support Agent main window, click Support Central.
VAIO® Notebook Quick Start ✍ Support Central retains your registration information, so you are only required to register once. If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs, Support Central may require you to register again.
VAIO Support Agent Support Central: Current Issues page When you log on to Support Central, the Current Issues page displays, enabling you to continue working on your open issues or to close them if you are finished. Support Central has a tracking feature that stores your current issues, enabling you to return and work on them later.
VAIO® Notebook Quick Start Support Central: Support Wizard page If you log on to Support Central with a new issue, or if you do not have any open issues, the Support Wizard appears. You can begin searching on the new issues. ✍ You must be connected to the Internet to use Support Central.
Index A AC adapter 7, 17 AC power 17 Application Recovery CD 39 B battery packs 18 charging 19 inserting into battery bay 18 rechargeable 17 removing 21 brightness adjusting 24 buttons Start (Windows) 24 C cables power cord 17 CD-RW/DVD Combo Drive 6, 13 charging battery packs 19 choosing power source 18 connecting phone line 26 power source 17 D DC In 17 drive bay 14 Driver Recovery CD 40 drives CD-RW/DVD 6, 13 DVD-ROM 6, 13 hard disk 6, 14 optical disc 6 DVD-ROM drive 6, 13 E expansion memory configu
VAIO® Notebook Quick Start installing 31 removing 30 microphone troubleshooting 55 modem troubleshooting 54 mouse troubleshooting 49 N notebook starting 23 troubleshooting 53 unpacking 7 O optical disc drive 6 optical disc drive tray troubleshooting 52 P PC Card troubleshooting 52 ports DC In 17 power cord 17 switch 23 power saving modes 25 Hibernate 25 Normal mode 25 Standby 25 power source 17 power sources 18 connecting 17 R rechargeable battery packs 17 recharging battery packs 19 70 removing memo
© 2001 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Smart, DVgate, Handycam, Media Bar, MovieShaker, PictureGear, and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks of their respective owners.
PCG-GR150/GR150K/GR170/GR170K (AM) List of PCG-GR Series (As of July, 2001) Model Name Service Manual Part No. PCG-GR150 PCG-GR150K PCG-GR170 9-872-218-11 PCG-GR170K This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation. Printed in USA 9-872-218-11 Sony Corporation 99 38 — — English 2001G1600-1 © 2001 Sony Corporation Published by MNC IT Planning & Control Dept.
