Owner's Manual
Table Of Contents
26
Additional Information
Troubleshooting
If
a
problem
occurs
while
operating
the
player, use this
troubleshooting
guide
to
help
remedy
the
problem
before requesting
repairs.
If
the
problem
persists, consult
your
nearest Sony dealer.
No picture
or
the
picture is
not
output
correctly.
• Check
that
all
the
cables are securely
connected (page
12).
• Switch
the
input
selector on
your
TV
to
display
the
signal
from
the
player.
• Reset
the
[Output
Video Resolution]
to
the
lowest
resolution
by
pressing •
STOP,
HOME,
and
then
POP
UP
/MENU
button
on
the
remote.
• Try
the
following:
(!)Turn
the
player
off
and
on again.
®Turn
the
connected
equipment
off
and on again.
®Disconnect
and
then
reconnect
the
HDMI cable.
• The HDMI
OUT
jack
is
connected
to
a
DVI
device
that
does
not
support
copyright
protection technology.
• Check
the
[Output
Video Resolution]
settings in [Screen Settings] (page
21).
• For Ultra
HD
Blu-ray/BD-ROM/DVD-ROM/
Data
content/Network
content, check
the
[24p
Output]
settings in [Screen Settings]
(page
21).
• For 4K
output,
please make sure
that
the
player
is
connected
to
4K display
that
supports HDCP2.2 capable HDMI
input
using Premium High Speed HDMI Cable
or
High Speed HDMI Cable
that
supports 18
Gbps
bandwidth
(page
12).
The
display
language
on
the
screen
switches
automatically
when
connected
to
the
HDMI
OUT
jack.
• When [Control
for
HDMI] in [HDMI Settings]
is
set
to
[On] (page 24),
the
display
language on
the
screen
automatically
switches according
to
the
language
setting
of
the
connected
TV
{if
you
change
the
setting on
your
TV,
etc.).
No sound
or
the
sound is
not
output
correctly.
• Check that all the cables are securely
connected (page
13).
• Switch the input selector on your
AV
amplifier
(receiver)
so
that
the audio signals
of
the
player are
output
from your
AV
amplifier
(receiver).
•
If
the audio signal does not come through the
DIGITAL
OUT
{COAXIAL)/HDMI
OUT
jack, check
the audio settings (page
22).
•
For
HDMI
connections, try the following:
CD
Turn the player
off
and on again.
®Turn
the
connected equipment
off
and on again.
®Disconnect and then reconnect the
HDMI
cable.
•
For
HDMI
connections,
if
the player
is
connected .to a
TV
through
an
AV
amplifier
(receiver), try connecting the
HDMI
cable
directly
to
the
TV.
Refer also
to
the instruction
manual supplied with the
AV
amplifier
(receiver).
•
The
HDMI
OUT
jack
is
connected
to
a
DVI
device
{DVI
jacks do not accept audio signals).
•
The
device connected
to
the
HDMI
OUT
jack
does
not
support the audio format
of
the
player. Check the audio settings (page
22).
• Check the [HDMI Audio Output] settings in
[System Settings] (page
24).
The
HD
Audio (Dolby Digital Plus, Dolby
TrueHD,
DTS-HD
High Resolution Audio,
DTS-
HD
Master Audio, Dolby Atmos and
DTS:X)
is
not
output
by
bitstream.
•
Set
[BD
Secondary Audio]
in
[Audio Settings]
to
[Off] (page
22).
• Check that the
AV
amplifier (receiver)
is
compatible with each
HD
Audio format.
The interactive audio is
not
output.
•
Set
[BD
Secondary Audio]
in
[Audio Settings]
to
[On] (page
22).
Message Code 3 [Audio outputs temporarily
muted.
Do
not
adjust the playback volume.
The
content being played is protected
by
Cinavia and is
not
authorized
for
playback on
this device. For more information, see
http://www.cinavia.com. Message Code 3]
appears on
the
screen when playing a disc.
•
The
audio track
of
the video
that
you are
playing contains a Cinavia code indicating that
it
is
an
unauthorized copy
of
professionally-
produced content (page
34
).