User Guide

ManualsBrandsSony ManualsHome theater receiversSony® 5.2 Channel 4K A/V Receiver-STRDH550

MULTI CHANNEL AV RECEIVERSTR-DH750/STR-

DH550

PROTECTOR

The receiver will automatically turn off after a few seconds. Check the followings:

 There may be an electrical surge or power failure. Unplug the AC power cord (mains lead) and

then plug in the cord again after 30 minutes.

 The receiver is covered and the ventilation holes are blocked. Remove the object covering the

ventilation holes of the receiver.

 The impedance of the connected speakers is below the rated impedance range indicated on the

back panel of the receiver. Reduce the volume level.

 Unplug the AC power cord (mains lead) and let the receiver cool down for 30 minutes while

performing the following troubleshooting:

o Disconnect all of the speakers and subwoofer.

o Check that the speaker wires are tightly twisted on both ends.

o Connect the front speaker first, increase the volume level and operate the receiver for

at least 30 minutes until it completely warms up. Then, connect each additional speaker

one by one and test each additional speaker until you detect which speaker is causing

the protection error.

After checking the above items and fixing any problems, plug in the AC power cord (mains lead)

and turn on the receiver. If the problem persists, consult your nearest Sony dealer.

USB FAIL

An over-current from the (USB) port was detected. The receiver will automatically turn

off after a few seconds. Check the iPhone/iPod or USB device, then unplug it and turn on the

power again.

List of messages after Auto Calibration measurements

 Error 30:

Headphones are connected to the PHONES jack on the receiver. Remove the headphones and

perform the Auto Calibration again.

 Error 31:

Front speakers are not selected properly. Select the front speakers using SPEAKERS and perform

the Auto Calibration again. For details on selecting the front speakers, see “Selecting the front

speakers (for STR-DH750 only).”

Summary of content (8 pages)

PAGE 1
MULTI CHANNEL AV RECEIVERSTR-DH750/STRDH550 PROTECTOR The receiver will automatically turn off after a few seconds. Check the followings:     There may be an electrical surge or power failure. Unplug the AC power cord (mains lead) and then plug in the cord again after 30 minutes. The receiver is covered and the ventilation holes are blocked. Remove the object covering the ventilation holes of the receiver.
PAGE 2
 Error 32, Error 33: o Speakers were not detected or not connected properly. o None of the front speakers are connected or only one front speaker is connected. o Either the surround left or surround right speaker is not connected. o A surround back speaker is connected only to the SPEAKERS SURROUND BACK/BIAMP/FRONT HIGH/FRONT B R terminal. If connecting only one surround back speaker, connect it to the SPEAKERS SURROUND BACK/BI-AMP/FRONT HIGH/FRONT B L terminal (for STR-DH750 only).
PAGE 3
 No Music: No music was found.  Headphones not supported: No sound is output from the headphones when an iPhone or iPod is connected USB message list  Reading: The receiver is recognizing and reading the information of the USB device.  Device error: The memory of the USB device could not be recognized.  Not supported: An incompatible USB device is connected, an unknown device is connected, or the USB device is connected through a USB hub.
PAGE 4
  Check that SPEAKERS on the receiver is not set to [SPK OFF]. Check that headphones are not connected to the receiver.   Press to cancel the muting function. Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the device of your choice. If you want to listen to sound from the TV speaker, set [HDMI Audio Out] to [TV+AMP] in the HDMI Settings menu. If you cannot play multi-channel audio source, set [AMP] .
PAGE 5
There is no sound from a specific device.                   Check that the device is correctly connected to the corresponding audio input jacks. Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the device. Check the Input Mode setting. Check that the device is correctly connected to the corresponding HDMI jack. You cannot listen to the Super Audio CD via an HDMI connection.
PAGE 6
The left and right sound is unbalanced or reversed.   Check that the speakers and device are connected correctly and securely. Adjust the sound level parameters using the Speaker Settings menu. Dolby Digital or DTS multi-channel sound is not reproduced.       Check that the DVD, etc. you are playing is recorded in Dolby Digital or DTS format. When connecting the DVD player, etc.
PAGE 7
 Make sure [Pass Through] is set to [On] (For USA, Canadian, Indian and Australian models only) or [Auto] in the HDMI Settings menu. The FM reception is poor.  Use a 75-ohm coaxial cable (not supplied) to connect the receiver to an outdoor FM antennas (aerial) as shown below. Receiver Outdoor FM antenna (aerial) The FM stereo reception is poor. Perform the following procedure: 1. 2. 3. 4. 5. Select [Listen] - [FM] from the home menu. Tune in the station you want. Press OPTIONS.
PAGE 8
  Select a stronger FM station. The station you tuned to is not transmitting the RDS signal or the signal is weak. The RDS information that you want does not appear (for European, Indian and Australian models only).  The service may be temporarily out of order. Contact the radio station and find out whether they actually provide the service in question.