Help Guide Personal Audio System SRS-X33 The following explains how to use this speaker. Select a topic from the navigation pane on the left.
List of Topics How to Use Troubleshooting 4-565-707-11(1) Copyright 2015 Sony Corporation
Table Of Contents SRS-X33 Help Guide.......................................................................................................................i Getting Started...............................................................................................................................1 Overview.................................................................................................................................13 What you can do with the speaker.......................................
Information......................................................................................................................................5 About the indicators................................................................................................................73 Notes on use..........................................................................................................................24 Precautions..................................................................................
Help Guide How to Use Personal Audio System SRS-X33 Getting Started Overview Parts and controls Included items Power source 4-565-707-11(1) Copyright 2015 Sony Corporation 1
Help Guide How to Use Personal Audio System SRS-X33 Making connections BLUETOOTH Portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X33 Listening to music BLUETOOTH device Portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X33 Phone calls Phone calls 4-565-707-11(1) Copyright 2015 Sony Corporation 4
Help Guide How to Use Personal Audio System SRS-X33 Information About the indicators Notes on use Trademarks Support website 4-565-707-11(1) Copyright 2015 Sony Corporation 5
Help Guide Troubleshooting Personal Audio System SRS-X33 Troubleshooting Troubleshooting 4-565-707-11(1) Copyright 2015 Sony Corporation 6
Help Guide Troubleshooting Personal Audio System SRS-X33 Speaker Power supply Sound 4-565-707-11(1) Copyright 2015 Sony Corporation 7
Help Guide Troubleshooting Personal Audio System SRS-X33 BLUETOOTH Pairing One-touch connection (NFC) Phone calls 4-565-707-11(1) Copyright 2015 Sony Corporation 8
Help Guide Troubleshooting Personal Audio System SRS-X33 Additional information Reset 4-565-707-11(1) Copyright 2015 Sony Corporation 9
Help Guide List of Topics Personal Audio System SRS-X33 How to Use Getting Started Overview What you can do with the speaker Parts and controls Parts and controls Included items Checking the included items Power source Connecting to an AC outlet Turning the power on Turning the power off Using the BLUETOOTH standby function Auto power off function Making connections BLUETOOTH How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a BLUETOOTH device Connecting with a paire
Listening to music of a portable audio device, etc.
Help Guide List of Topics Personal Audio System SRS-X33 Troubleshooting Troubleshooting Troubleshooting What can I do to solve a problem? Speaker Power supply Unable to turn on the speaker or charge the built-in battery Sound No sound/Sound from only one speaker/Low sound level Distorted sound/Humming or noise in the speaker output Sound becomes low while in use.
Help Guide How to Use Personal Audio System SRS-X33 Overview What you can do with the speaker Introduction to the main features 4-565-707-11(1) Copyright 2015 Sony Corporation 13
Help Guide How to Use Personal Audio System SRS-X33 Parts and controls Parts and controls Names of buttons, connections and indicators on the speaker.
Help Guide How to Use Personal Audio System SRS-X33 Included items Checking the included items Check that all items are packed with the speaker before use.
Help Guide How to Use Personal Audio System SRS-X33 Power source Connecting to an AC outlet You can charge the speaker from an AC outlet. Turning the power on You can turn on the speaker. Turning the power off You can turn off the speaker. Using the BLUETOOTH standby function The speaker turns on automatically by operating a BLUETOOTH device, and starts the BLUETOOTH connection.
Help Guide How to Use Personal Audio System SRS-X33 BLUETOOTH How to make a wireless connection with BLUETOOTH devices The overview of pairing and BLUETOOTH connection with BLUETOOTH device Pairing and connecting with a BLUETOOTH device You can register (pair) a BLUETOOTH device and the speaker with each other, and make a BLUETOOTH connection. Connecting with a paired BLUETOOTH device You can connect the speaker with a BLUETOOTH device that is already paired.
Help Guide How to Use Personal Audio System SRS-X33 Portable audio device, etc. (AUDIO IN) Connecting to a portable audio device, etc. You can connect a portable audio device, etc. using an audio cable (not supplied).
Help Guide How to Use Personal Audio System SRS-X33 BLUETOOTH device Listening to music of a device via BLUETOOTH connection You can enjoy listening to music of your BLUETOOTH device wirelessly via BLUETOOTH connection. Selecting the wireless playback quality of the speaker You can select the wireless playback quality of the speaker. Terminating the BLUETOOTH connection (After use) After use, terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device.
Help Guide How to Use Personal Audio System SRS-X33 Portable audio device, etc. (AUDIO IN) Listening to music of a portable audio device, etc. You can enjoy music of a portable audio device, etc. connected to the AUDIO IN jack.
Help Guide How to Use Personal Audio System SRS-X33 Surround effect Enjoying surround effects You can enjoy music with surround effects.
Help Guide How to Use Personal Audio System SRS-X33 Phone calls Receiving a call You can receive an incoming call to a BLUETOOTH mobile phone using the speaker with the hands-free function. Making a call You can make a call with a BLUETOOTH mobile phone using the speaker with the hands-free function. Terminating the BLUETOOTH connection (After use) After use, terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device.
Help Guide How to Use Personal Audio System SRS-X33 About the indicators About the indicators The indicators show the status of the speaker.
Help Guide How to Use Personal Audio System SRS-X33 Notes on use Precautions Precautions on safety and use, etc. Notes on charging Notes about the built-in battery of the speaker What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices such as a computer and digital camera. What is LDAC? LDAC is an audio coding technology for "High Resolution (Hi-Res) Audio", developed by Sony.
Help Guide How to Use Personal Audio System SRS-X33 Trademarks Trademarks List of trademarks/registered trademarks 4-565-707-11(1) Copyright 2015 Sony Corporation 25
Help Guide How to Use Personal Audio System SRS-X33 Support website Customer support websites URLs of the customer support websites 4-565-707-11(1) Copyright 2015 Sony Corporation 26
Help Guide Troubleshooting Personal Audio System SRS-X33 Troubleshooting What can I do to solve a problem? 4-565-707-11(1) Copyright 2015 Sony Corporation 27
Help Guide Troubleshooting Personal Audio System SRS-X33 Power supply Unable to turn on the speaker or charge the built-in battery 4-565-707-11(1) Copyright 2015 Sony Corporation 28
Help Guide Troubleshooting Personal Audio System SRS-X33 Sound No sound/Sound from only one speaker/Low sound level Distorted sound/Humming or noise in the speaker output Sound becomes low while in use.
Help Guide Troubleshooting Personal Audio System SRS-X33 Pairing Unable to pair the speaker with a BLUETOOTH device 4-565-707-11(1) Copyright 2015 Sony Corporation 30
Help Guide Troubleshooting Personal Audio System SRS-X33 One-touch connection (NFC) Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) 4-565-707-11(1) Copyright 2015 Sony Corporation 31
Help Guide Troubleshooting Personal Audio System SRS-X33 Phone calls No voice/Low voice from callers 4-565-707-11(1) Copyright 2015 Sony Corporation 32
Help Guide Troubleshooting Personal Audio System SRS-X33 Reset Using the RESET button Initializing the speaker 4-565-707-11(1) Copyright 2015 Sony Corporation 33
Help Guide How to Use Personal Audio System SRS-X33 What you can do with the speaker One-touch connection (NFC) BLUETOOTH Ver. 3.0 Compatible BLUETOOTH profile *1 : A2DP, AVRCP, HFP, HSP By connecting the speaker with a smartphone via BLUETOOTH, you can talk hands-free using the built-in microphone and speaker. “Noise suppression” and “Echo cancellation” enable phone calls with high-quality sound.
Help Guide How to Use Personal Audio System SRS-X33 Parts and controls 35
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Help Guide How to Use Personal Audio System SRS-X33 Checking the included items After opening the package, check that all items in the list below are included in the package. If any items are missing, contact your dealer. Personal audio system (SRS-X33) Micro-USB cable USB AC adaptor Plug (depending on your region/country) Startup Guide Provides you with instructions on how to connect the speaker with BLUETOOTH devices and basic operations.
Help Guide How to Use Personal Audio System SRS-X33 Connecting to an AC outlet The speaker can be operated by connecting it to an AC outlet via USB AC adaptor (supplied) or built-in battery (rechargeable). Charge the battery before using the speaker for the first time. 1. Make sure that the speaker is turned off. 2. Connect the USB AC adaptor (supplied) to the micro-USB cable (supplied). 3. Connect the micro-USB cable to the DC IN 5V jack. 4. Plug the USB AC adaptor to an AC outlet.
When the CHARGE indicator flashes slowly in orange, the battery is running low and needs to be charged. If the CHARGE indicator flashes three times in orange and turns off when you turn on the speaker, the battery is empty and needs to be charged. For customers in Europe The shape of the USB AC adaptor is slight different from the illustration and alternative plugs are supplied. Attach a plug appropriate to your country/region to the USB AC adaptor beforehand.
Help Guide How to Use Personal Audio System SRS-X33 Turning the power on 1. Press the (power) button. The (power) indicator lights up in green. Note If the CHARGE indicator flashes three times in orange and turns off when you turn on the speaker, the battery is empty and needs to be charged. When the CHARGE indicator flashes slowly in orange, the battery is running low and needs to be charged. In this condition, the volume of the speaker may become low.
Help Guide How to Use Personal Audio System SRS-X33 Turning the power off 1. Press the (power) button. The (power) indicator turns off. Hint When you turn off the speaker while the BLUETOOTH standby function is on, the orange and the speaker enters the BLUETOOTH standby mode.
Help Guide How to Use Personal Audio System SRS-X33 Using the BLUETOOTH standby function When the BLUETOOTH standby function is turned on, the speaker turns on automatically by operating a BLUETOOTH device, and starts the BLUETOOTH connection. Before operating the speaker, note the following: The BLUETOOTH standby function can be set only when the speaker is connected to an AC outlet via the USB AC adaptor.
Connecting to an AC outlet Turning the power on How to make a wireless connection with BLUETOOTH devices About the indicators 4-565-707-11(1) Copyright 2015 Sony Corporation 43
Help Guide How to Use Personal Audio System SRS-X33 Auto power off function If the speaker satisfies the following conditions for a certain time, it turns off automatically. When the speaker is in BLUETOOTH mode No operation on the speaker. No BLUETOOTH connection has been established between the speaker and a smartphone or mobile phone via HFP/HSP. No music (sound) is played when the speaker is connected to a BLUETOOTH device. When the speaker is in AUDIO IN mode No operation on the speaker.
Help Guide How to Use Personal Audio System SRS-X33 How to make a wireless connection with BLUETOOTH devices You can enjoy music and hands-free calling with the speaker wirelessly by using your device’s BLUETOOTH function. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker. Connect the speaker to an AC outlet or charge the battery sufficiently. Stop playback on a BLUETOOTH device to avoid sudden loud sound output from the speaker.
speaker by one touch. For details on the compatible models, refer to the operating instructions supplied with your Walkman. NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing - can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-mark symbol or location designated on each device).
Help Guide How to Use Personal Audio System SRS-X33 Pairing and connecting with a BLUETOOTH device The speaker can be paired with up to eight BLUETOOTH devices. When pairing with two or more BLUETOOTH devices, perform the following pairing procedure for each device. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker. Connect the speaker to the AC outlet or charge the battery sufficiently.
3. Perform the pairing procedure on the BLUETOOTH device to detect the speaker. When a list of detected devices appears on the display of the BLUETOOTH device, select “SRS-X33.” If a passkey* is required on the display of the BLUETOOTH device, enter “0000.” * A passkey may be called “Passcode”, “PIN code”, “PIN number” or “Password.” 4. Make the BLUETOOTH connection from the BLUETOOTH device. When the BLUETOOTH connection is established, the (BLUETOOTH) indicator stays lit.
Related Topic Connecting with a paired BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-565-707-11(1) Copyright 2015 Sony Corporation 49
Help Guide How to Use Personal Audio System SRS-X33 Connecting with a paired BLUETOOTH device Note Stop playback on a BLUETOOTH device beforehand to avoid sudden loud sound output from the speaker. 1. Turn on the speaker. The (power) indicator lights up in green. The (BLUETOOTH) indicator begins to flash in white. The speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device.
function may not work properly. In this case, terminate the BLUETOOTH connection by operating the connected BLUETOOTH device and reestablish a connection. When an audio cable is connected to the speaker’s AUDIO IN jack while the speaker and the BLUETOOTH device have been connected via a BLUETOOTH connection, sound from the BLUETOOTH-connected device is not output from the speaker (the hands-free function is available).
Help Guide How to Use Personal Audio System SRS-X33 Connecting with an NFC-compatible device by one touch (NFC) By touching the speaker with an NFC-compatible device such as a smartphone or Walkman, etc., the speaker turns on automatically, then proceeds to pairing and BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones with Android 2.3.
Access the following Web site to search for the app: https://play.google.com/store/apps/details?id=com.sony.easyconnect Download via the two-dimensional code: The app may not be downloadable in some countries/regions. 3. Start “NFC Easy Connect” on the smartphone. Make sure that the app screen is displayed. 4. Touch the speaker with the device. Unlock the screen of the device beforehand. Keep touching the device on the N marked part of the speaker until the device responds.
If you touch a device on the speaker, the device terminates the BLUETOOTH connection with the current device (NFC-compatible headset, etc.), and connects with the speaker (One-touch connection switching). Note When an audio cable is connected to the speaker’s AUDIO IN jack while the speaker and the BLUETOOTH device have been connected via BLUETOOTH connection, sound from the BLUETOOTH-connected device is not output from the speaker (the hands-free function is available).
Help Guide How to Use Personal Audio System SRS-X33 Disconnecting the NFC-compatible device by one touch (NFC) You can disconnect the speaker from the connected NFC-compatible device such as a smartphone or Walkman, etc. by touching the speaker with it. 1. Touch the device on the N marked part of the speaker.
Help Guide How to Use Personal Audio System SRS-X33 Switching devices by one touch (NFC) If you move an NFC-compatible device over the N marked part of the speaker while the speaker has been connected with the other BLUETOOTH device, the speaker disconnects from the BLUETOOTH device, then connects with the NFC-compatible device that was just touched. However, if you are talking on a BLUETOOTH mobile phone connected to the speaker, you cannot switch the BLUETOOTH connection by one touch.
Help Guide How to Use Personal Audio System SRS-X33 Connecting to a portable audio device, etc. Be sure to turn off the power of the device before making any connections. 1. Connect the device to the AUDIO IN jack using an audio cable (not supplied). Hint When an audio cable is used with the speaker, the source device switches to the one connected by the cable automatically, even if you are listening to music via BLUETOOTH connection.
Help Guide How to Use Personal Audio System SRS-X33 Listening to music of a device via BLUETOOTH connection You can enjoy listening to music of a BLUETOOTH device and operate it by the speaker via BLUETOOTH connection if it supports the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile) Enables you to enjoy high-quality audio contents wirelessly. AVRCP (Audio Video Remote Control Profile) Enables you to adjust the volume of a BLUETOOTH device.
Hint Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the connected device. When you set the volume to the maximum or minimum, the (power) indicator flashes three times. Depending on the BLUETOOTH device, you may not be able to adjust the volume of the speaker by the connected device. Note If the communication condition is poor, the BLUETOOTH device may react incorrectly against the operations on the speaker.
Help Guide How to Use Personal Audio System SRS-X33 Selecting the wireless playback quality of the speaker The “Priority on sound quality” and “Priority on stable connection” modes are available as options for selecting the wireless playback quality of the speaker. “Priority on sound quality” enables you to playback, not only SBC, but also AAC and LDAC so that you can enjoy high quality sound via BLUETOOTH, whereas “Priority on stable connection” provides you more stable wireless playback.
Using the BLUETOOTH standby function What is LDAC? 4-565-707-11(1) Copyright 2015 Sony Corporation 61
Help Guide How to Use Personal Audio System SRS-X33 Terminating the BLUETOOTH connection (After use) When you finish playing music with the BLUETOOTH device, perform any of the following operations to terminate the BLUETOOTH connection. Turn off the BLUETOOTH function on the BLUETOOTH device. For details, refer to the operating instructions supplied with the device. Turn off the BLUETOOTH device. Turn off the speaker.
Help Guide How to Use Personal Audio System SRS-X33 Listening to music of a portable audio device, etc. You can use the speaker as an ordinary wired speaker system by connecting a portable audio device, etc., using an audio cable (not supplied). 1. Connect the speaker to the device using an audio cable. For connection, use the cable that has a stereo mini plug at both ends. 2. Turn on the speaker. The (power) indicator lights up in green. 3. Turn on the connected device. 4.
flashes in white to indicate the BLUETOOTH status. Absence of sound from the BLUETOOTH device does not indicate any trouble with the speaker. If the BLUETOOTH connection is active, you can use the hands-free function while listening to music of a portable audio device, etc. that is connected to the speaker’s AUDIO IN jack. Related Topic Connecting to a portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X33 Enjoying surround effects You can select the surround effects with the SOUND button. 1. Press the SOUND button to select the surround effect. The SOUND indicator shows the current surround effect setting. Each time you press the SOUND button, the selected effect switches. Indications of the SOUND indicator Off You can enjoy the ClearAudio+ mode (Sony-recommended sound quality). This mode is set as the default setting.
Help Guide How to Use Personal Audio System SRS-X33 Receiving a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the BLUETOOTH mobile phone. Refer to the operating instructions supplied with your mobile phone.
status on the BLUETOOTH mobile phone. Switch the call device to the speaker by pressing and holding the (call) button for about two seconds. 3. Adjust the volume by pressing the VOL (volume) –/+ buttons on the speaker or operating the BLUETOOTH mobile phone. When you press the VOL (volume) –/+ buttons on the speaker or adjust the volume on the BLUETOOTH mobile (power) indicator flashes once in green.
Help Guide How to Use Personal Audio System SRS-X33 Making a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the BLUETOOTH mobile phone. Refer to the operating instructions supplied with your mobile phone. 1. Connect the speaker with a BLUETOOTH mobile phone.
phone, the (power) indicator flashes once in green. When you set the volume to the maximum or minimum, the (power) indicator flashes three times in green. 4. To end a call, press the (call) button. If you were listening to music before the call, playback will resume when the call ends. If you end a call by operating the BLUETOOTH mobile phone, playback will also resume when the call ends if you were listening to music before the call.
Help Guide How to Use Personal Audio System SRS-X33 Button functions for a phone call The available functions may vary depending on the profile supported by your BLUETOOTH mobile phone. Even if the profile is the same, functions may vary depending on the device. Refer to the operating instructions supplied with your BLUETOOTH mobile phone. Standby Press the (call) button once to start voice-dial (voice-dial compatible mobile phones only).
Help Guide How to Use Personal Audio System SRS-X33 Making a call while playing back music (Multi point connection) Since the speaker is compatible with the multi point connection function, you can receive an incoming call to a BLUETOOTH mobile phone connected to the speaker even while listening to music played from a BLUETOOTH music player that is also connected to the speaker.
Related Topic How to make a wireless connection with BLUETOOTH devices 4-565-707-11(1) Copyright 2015 Sony Corporation 72
Help Guide How to Use Personal Audio System SRS-X33 About the indicators CHARGE indicator (orange) Turns off (while the speaker is turned off) Charging of the speaker is completed. Lights up (orange) (while the speaker is turned off) The speaker is being charged. Flashes slowly (orange) (while the speaker is turned on) The built-in battery is running low and needs to be charged.
(BLUETOOTH) PAIRING indicator Lights up (white) The speaker is connected to a BLUETOOTH device. Flashes quickly (white) The speaker enters the pairing mode. Flashes slowly (white) The speaker is searching for a BLUETOOTH device to connect to. SOUND indicator Turns off You can enjoy the ClearAudio+ mode (Sony-recommended sound quality). This mode is set as the default setting. Lights up (white) You can enjoy the surround effect (High).
Help Guide How to Use Personal Audio System SRS-X33 Precautions Note when using with a mobile phone For details on operation of your mobile phone when receiving a telephone call while transmitting the sound using the BLUETOOTH connection, refer to the operating instructions supplied with the mobile phone. On safety The nameplate and important information concerning safety are located on the bottom exterior of the speaker and on the surface of the USB AC adaptor.
speaker. Do not leave the speaker in a location near heat sources, in a place subject to direct sunlight, excessive dust, moisture, rain or mechanical shock. This speaker is not water resistant. Do not use the speaker in a car. On operation Do not insert any small objects, etc., into the jacks or ventilation hole on the rear of the speaker. The speaker may short out or malfunction. Battery usage life may vary depending on the ambient temperature or conditions of use.
Help Guide How to Use Personal Audio System SRS-X33 Notes on charging Caution When the speaker detects a problem for the following cases while charging the battery, the CHARGE indicator (orange) may turn off although charging is not completed. Ambient temperature exceeds the range of 5 °C – 35 °C (41 °F – 95 °F). There is a problem with the battery. Note Charging time varies depending on battery usage conditions. Charge the speaker in an ambient temperature of between 5 °C and 35 °C (41 °F and 95 °F).
Help Guide How to Use Personal Audio System SRS-X33 What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m (about 30 ft). Connecting two devices as necessary is common, but some devices can be connected to multiple devices at the same time.
Due to the characteristic of BLUETOOTH wireless technology, the sound played on the speaker is slightly delayed from the sound played on the BLUETOOTH device while talking on the telephone or listening to music. This speaker supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used, but security may not be enough depending on the setting. Be careful when communicating using BLUETOOTH wireless technology.
Help Guide How to Use Personal Audio System SRS-X33 What is LDAC? LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection.
Help Guide How to Use Personal Audio System SRS-X33 Trademarks SONY is a trademark of Sony Corporation. The BLUETOOTH® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. “DSEE” and are trademarks of Sony Corporation. "S-Master" is a trademark of Sony Corporation. ClearAudio+ and are trademarks of Sony Corporation. LDAC and LDAC logo are trademarks of Sony Corporation.
Help Guide How to Use Personal Audio System SRS-X33 Customer support websites Please access the following support home pages to get support information about your speaker: For customers in the USA: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in European countries: http://www.sony.eu/support For customers in Latin America: http://www.sony-latin.com/ For customers in other countries/regions: http://www.sony-asia.
Help Guide Troubleshooting Personal Audio System SRS-X33 What can I do to solve a problem? If the speaker does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide and try any corrective actions listed. Connect the speaker to an AC outlet to charge the battery. You may be able to resolve some issues by charging the battery. Push the RESET button of the speaker. Initialize the speaker. This operation resets volume settings, etc.
Help Guide Troubleshooting Personal Audio System SRS-X33 Unable to turn on the speaker or charge the built-in battery Charge the built-in battery. Make sure the micro-USB cable is firmly connected to the USB AC adaptor. Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet.
Help Guide Troubleshooting Personal Audio System SRS-X33 No sound/Sound from only one speaker/Low sound level Check that both the speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that the connected device is playing. Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode. Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode.
Help Guide Troubleshooting Personal Audio System SRS-X33 Distorted sound/Humming or noise in the speaker output Turn down the volume of the connected device. If the connected device has an equalizer function, set it to off. Keep the speaker away from a microwave oven, Wi-Fi, etc. Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
Help Guide Troubleshooting Personal Audio System SRS-X33 Sound becomes low while in use. The battery is running low if the CHARGE indicator flashes slowly in orange. Connect the speaker to an AC outlet or turn off the speaker and charge the battery sufficiently. When you use the speaker at a loud volume, the battery may run low even if the speaker is connected to an AC outlet. As a result, sound becomes low. This is not a malfunction. Turn off the speaker and charge the battery to its full capacity.
Help Guide Troubleshooting Personal Audio System SRS-X33 Unable to pair the speaker with a BLUETOOTH device Bring the speaker and the BLUETOOTH device to within 1 m (3 ft) of each other. If the (BLUETOOTH) indicator is not flashing quickly in white, press and hold the (BLUETOOTH) PAIRING button until you hear beeps and the (BLUETOOTH) indicator begins to flash quickly in white. Connect the speaker to an AC outlet or charge the battery of the speaker sufficiently.
Help Guide Troubleshooting Personal Audio System SRS-X33 Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) Keep the NFC-compatible device close to the speaker until the device reacts. If you fail to connect, move the device slowly over the N marked part of the speaker. Check that the NFC function of the device is set to on. If the device is in a case, remove it. NFC reception sensitivity varies depending on the device.
Help Guide Troubleshooting Personal Audio System SRS-X33 No voice/Low voice from callers Check that both this speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that output of the BLUETOOTH mobile phone is set for the speaker. Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
Help Guide Troubleshooting Personal Audio System SRS-X33 Using the RESET button If the speaker cannot be turned on, or if it cannot be operated even when it is turned on, push the RESET button on the bottom of the speaker with a pointed object such as a pin. The speaker is reset and turns off. After pushing the RESET button, turn on the speaker. If it does not turn on, consult your nearest Sony dealer. Note Pairing information is not deleted by pushing the RESET button.
Help Guide Troubleshooting Personal Audio System SRS-X33 Initializing the speaker With the speaker turned on, while holding the VOL (volume) – button, press and hold the than five seconds until the speaker turns off. (power) button for more The speaker is initialized. Settings such as volume, etc., are restored to the factory default settings, and all pairing information is deleted. Note To turn on the speaker after initializing it, connect the speaker to an AC outlet via the USB AC adaptor.
