Help Guide Personal Audio System SRS-X11 The following explains how to use this speaker. Select a topic from the navigation pane on the left.
List of Topics How to Use Troubleshooting 4-568-649-11(1) Copyright 2015 Sony Corporation
Table Of Contents SRS-X11 Help Guide.......................................................................................................................i Getting Started...............................................................................................................................1 Overview.................................................................................................................................13 What you can do with the speaker.......................................
Information......................................................................................................................................5 About the indicators................................................................................................................76 Notes on use..........................................................................................................................24 Precautions..................................................................................
Help Guide How to Use Personal Audio System SRS-X11 Getting Started Overview Parts and controls Included items Power source 4-568-649-11(1) Copyright 2015 Sony Corporation 1
Help Guide How to Use Personal Audio System SRS-X11 Making connections BLUETOOTH Portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X11 Listening to music BLUETOOTH device Speaker add function Portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X11 Phone calls Phone calls 4-568-649-11(1) Copyright 2015 Sony Corporation 4
Help Guide How to Use Personal Audio System SRS-X11 Information About the indicators Notes on use Trademarks Support website 4-568-649-11(1) Copyright 2015 Sony Corporation 5
Help Guide Troubleshooting Personal Audio System SRS-X11 Troubleshooting Troubleshooting 4-568-649-11(1) Copyright 2015 Sony Corporation 6
Help Guide Troubleshooting Personal Audio System SRS-X11 Speaker Power supply Sound 4-568-649-11(1) Copyright 2015 Sony Corporation 7
Help Guide Troubleshooting Personal Audio System SRS-X11 BLUETOOTH Pairing One-touch connection (NFC) Speaker add function Phone calls 4-568-649-11(1) Copyright 2015 Sony Corporation 8
Help Guide Troubleshooting Personal Audio System SRS-X11 Additional information Reset 4-568-649-11(1) Copyright 2015 Sony Corporation 9
Help Guide List of Topics Personal Audio System SRS-X11 How to Use Getting Started Overview What you can do with the speaker Parts and controls Parts and controls Included items Checking the included items Attaching the strap to the speaker Power source Charging the speaker from a computer Charging the speaker from an AC outlet Turning the power on Turning the power off Auto power off function Making connections BLUETOOTH How to make a wireless connection with BLUETOOTH devices Pairing and connecting
Listening to music wirelessly with two speakers (Speaker add function) Terminating the BLUETOOTH connection (After use) Portable audio device, etc. (AUDIO IN) Listening to music of a portable audio device, etc.
Help Guide List of Topics Personal Audio System SRS-X11 Troubleshooting Troubleshooting Troubleshooting What can I do to solve a problem? Speaker Power supply Unable to turn on the speaker or charge the built-in battery Sound No sound/Low sound level Distorted sound/Humming or noise in the speaker output BLUETOOTH Pairing Unable to pair the speaker with a BLUETOOTH device One-touch connection (NFC) Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) Speaker add functio
Help Guide How to Use Personal Audio System SRS-X11 Overview What you can do with the speaker Introduction to the main features 4-568-649-11(1) Copyright 2015 Sony Corporation 13
Help Guide How to Use Personal Audio System SRS-X11 Parts and controls Parts and controls Names of buttons, connections and indicators on the speaker.
Help Guide How to Use Personal Audio System SRS-X11 Included items Checking the included items Check that all items are packed with the speaker before use. Attaching the strap to the speaker Attaching the supplied strap to the speaker makes it easy to carry around.
Help Guide How to Use Personal Audio System SRS-X11 Power source Charging the speaker from a computer You can charge the speaker from a computer. Charging the speaker from an AC outlet You can charge the speaker from an AC outlet. Turning the power on You can turn on the speaker. Turning the power off You can turn off the speaker. Auto power off function The speaker turns off automatically if no operation is performed and no sound is input for a certain time.
Help Guide How to Use Personal Audio System SRS-X11 BLUETOOTH How to make a wireless connection with BLUETOOTH devices The overview of pairing and BLUETOOTH connection with BLUETOOTH device Pairing and connecting with a BLUETOOTH device You can register (pair) a BLUETOOTH device and the speaker with each other, and make a BLUETOOTH connection. Connecting with a paired BLUETOOTH device You can connect the speaker with a BLUETOOTH device that is already paired.
Help Guide How to Use Personal Audio System SRS-X11 Portable audio device, etc. (AUDIO IN) Connecting to a portable audio device, etc. You can connect a portable audio device, etc. using an audio cable (not supplied).
Help Guide How to Use Personal Audio System SRS-X11 BLUETOOTH device Listening to music of a device via BLUETOOTH connection You can enjoy listening to music of your BLUETOOTH device wirelessly via BLUETOOTH connection. Terminating the BLUETOOTH connection (After use) After use, terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device.
Help Guide How to Use Personal Audio System SRS-X11 Speaker add function Listening to music wirelessly with two speakers (Speaker add function) By connecting two SRS-X11 speakers via BLUETOOTH, you can select audio reproduction between stereo mode (stereo sound) and double mode (monaural sound). Terminating the BLUETOOTH connection (After use) After use, terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device.
Help Guide How to Use Personal Audio System SRS-X11 Portable audio device, etc. (AUDIO IN) Listening to music of a portable audio device, etc. You can enjoy music of a portable audio device, etc. connected to the AUDIO IN jack.
Help Guide How to Use Personal Audio System SRS-X11 Phone calls Receiving a call You can receive an incoming call to a BLUETOOTH mobile phone using the speaker with the hands-free function. Making a call You can make a call with a BLUETOOTH mobile phone using the speaker with the hands-free function. Terminating the BLUETOOTH connection (After use) After use, terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device.
Help Guide How to Use Personal Audio System SRS-X11 About the indicators About the indicators The indicators show the status of the speaker.
Help Guide How to Use Personal Audio System SRS-X11 Notes on use Precautions Precautions on safety and use, etc. Notes on charging Notes about the built-in battery of the speaker What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices such as a computer and digital camera.
Help Guide How to Use Personal Audio System SRS-X11 Trademarks Trademarks List of trademarks/registered trademarks 4-568-649-11(1) Copyright 2015 Sony Corporation 25
Help Guide How to Use Personal Audio System SRS-X11 Support website Customer support websites URLs of the customer support websites 4-568-649-11(1) Copyright 2015 Sony Corporation 26
Help Guide Troubleshooting Personal Audio System SRS-X11 Troubleshooting What can I do to solve a problem? 4-568-649-11(1) Copyright 2015 Sony Corporation 27
Help Guide Troubleshooting Personal Audio System SRS-X11 Power supply Unable to turn on the speaker or charge the built-in battery 4-568-649-11(1) Copyright 2015 Sony Corporation 28
Help Guide Troubleshooting Personal Audio System SRS-X11 Sound No sound/Low sound level Distorted sound/Humming or noise in the speaker output 4-568-649-11(1) Copyright 2015 Sony Corporation 29
Help Guide Troubleshooting Personal Audio System SRS-X11 Pairing Unable to pair the speaker with a BLUETOOTH device 4-568-649-11(1) Copyright 2015 Sony Corporation 30
Help Guide Troubleshooting Personal Audio System SRS-X11 One-touch connection (NFC) Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) 4-568-649-11(1) Copyright 2015 Sony Corporation 31
Help Guide Troubleshooting Personal Audio System SRS-X11 Speaker add function Unable to connect a BLUETOOTH device with the speaker in the speaker add function 4-568-649-11(1) Copyright 2015 Sony Corporation 32
Help Guide Troubleshooting Personal Audio System SRS-X11 Phone calls No voice/Low voice from callers 4-568-649-11(1) Copyright 2015 Sony Corporation 33
Help Guide Troubleshooting Personal Audio System SRS-X11 Reset Using the RESET button Initializing the speaker 4-568-649-11(1) Copyright 2015 Sony Corporation 34
Help Guide How to Use Personal Audio System SRS-X11 What you can do with the speaker One-touch connection (NFC) BLUETOOTH Ver. 3.0 Compatible BLUETOOTH profile *1 : A2DP, AVRCP, HFP, HSP By connecting the speaker with a smartphone via BLUETOOTH, you can talk hands-free using the built-in microphone and speaker. “Noise suppression” and “Echo cancellation” enable phone calls with high-quality sound.
Help Guide How to Use Personal Audio System SRS-X11 Parts and controls 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Related Topic About the indicators 4-568-649-11(1) Copyright 2015 Sony Corporation 37
Help Guide How to Use Personal Audio System SRS-X11 Checking the included items After opening the package, check that all items in the list below are included in the package. If any items are missing, contact your dealer. Personal audio system (SRS-X11) Micro-USB cable Strap Startup Guide Provides you with instructions on how to connect the speaker with BLUETOOTH devices and basic operations. Reference Guide Provides you with precautions and product specifications.
Help Guide How to Use Personal Audio System SRS-X11 Attaching the strap to the speaker Attaching the supplied strap to the speaker makes it easy to carry around. 1. Thread the string through the strap hole on the speaker. 2. Thread the other end of the strap through the string, then pull it to secure.
Note Do not swing the speaker around with the strap. Do not pull the strap forcefully once it has been attached to the speaker. The supplied strap is exclusively designed for use with the speaker. Do not use the strap with other devices, otherwise the strap may be damaged.
Help Guide How to Use Personal Audio System SRS-X11 Charging the speaker from a computer The speaker contains a rechargeable lithium ion battery which should be charged before using the speaker for the first time. 1. Make sure that the speaker is turned off. 2. Connect the micro-USB cable (supplied) to the speaker, then connect the other end to a booted computer. The CHARGE indicator lights up in orange while charging. The estimated charging time depends on the power output capacity of the connected PC.
When the CHARGE indicator flashes slowly in orange, the battery is running low and needs to be charged. If the CHARGE indicator flashes three times in orange and goes off when you turn on the speaker, the battery is empty and needs to be charged. Recommended system environment of computer for USB charging Windows® 8.1, Windows® 8, Windows® 7 SP1, Windows Vista® SP2, Mac OS X (version 10.6 - 10.9) Operation in all computers with the above environment is not guaranteed.
Help Guide How to Use Personal Audio System SRS-X11 Charging the speaker from an AC outlet The speaker contains a rechargeable lithium ion battery which should be charged before using the speaker for the first time. 1. Make sure that the speaker is turned off. 2. Connect the micro-USB cable (supplied) to the speaker, then connect the other end to a USB AC adaptor (not supplied). 3. Plug the USB AC adaptor to an AC outlet. The CHARGE indicator lights up in orange while charging.
The time stated above may vary depending on the ambient temperature or conditions of use. *2 The method of estimating the battery life has been changed since 2015. When the battery is running low When the CHARGE indicator flashes slowly in orange, the battery is running low and needs to be charged. If the CHARGE indicator flashes three times in orange and turns off when you turn on the speaker, the battery is empty and needs to be charged.
Help Guide How to Use Personal Audio System SRS-X11 Turning the power on 1. Press the (power) PAIRING button. The (BLUETOOTH) indicator flashes slowly in white. When you turn on the speaker for the first time after purchase or there is no pairing information stored in the speaker, the (BLUETOOTH) indicator will begin to flash quickly in white. Note If the CHARGE indicator flashes three times in orange and turns off when you turn on the speaker, the battery is empty and needs to be charged.
Help Guide How to Use Personal Audio System SRS-X11 Turning the power off 1. Press the (power) PAIRING button. The (BLUETOOTH) indicator turns off.
Help Guide How to Use Personal Audio System SRS-X11 Auto power off function If the speaker satisfies the following conditions for a certain time, it turns off automatically. When the speaker is in BLUETOOTH mode No operation on the speaker. No BLUETOOTH connection has been established between the speaker and a smartphone or mobile phone via HFP/HSP. No music (sound) is played when the speaker is connected to a BLUETOOTH device. When the speaker is in AUDIO IN mode No operation on the speaker.
Help Guide How to Use Personal Audio System SRS-X11 How to make a wireless connection with BLUETOOTH devices You can enjoy music and hands-free calling with the speaker wirelessly by using your device’s BLUETOOTH function. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker. Charge the battery of the speaker sufficiently or connect the speaker to a computer/AC outlet.
speaker by one touch. For details on the compatible models, refer to the operating instructions supplied with your Walkman. NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing - can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-mark symbol or location designated on each device).
Help Guide How to Use Personal Audio System SRS-X11 Pairing and connecting with a BLUETOOTH device The speaker can be paired with up to eight BLUETOOTH devices. When pairing with two or more BLUETOOTH devices, perform the following pairing procedure for each device. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker. Charge the battery of the speaker sufficiently or connect the speaker to a computer/AC outlet.
3. Perform the pairing procedure on the BLUETOOTH device to detect the speaker. When a list of detected devices appears on the display of the BLUETOOTH device, select “SRS-X11.” If a passkey* is required on the display of the BLUETOOTH device, enter “0000.” * A passkey may be called “Passcode”, “PIN code”, “PIN number” or “Password.” 4. Make the BLUETOOTH connection from the BLUETOOTH device. When the BLUETOOTH connection is established, the (BLUETOOTH) indicator stays lit.
The speaker can be paired with multiple devices, but can only play music from one paired device at a time. When an audio cable is connected to the speaker’s AUDIO IN jack while the speaker and the BLUETOOTH device have been connected via BLUETOOTH connection, sound from the BLUETOOTH-connected device is not output from the speaker (the hands-free function is available). To listen to music from the BLUETOOTH device, disconnect the audio cable from the speaker's AUDIO IN jack.
Help Guide How to Use Personal Audio System SRS-X11 Connecting with a paired BLUETOOTH device 1. Turn on the speaker. The (BLUETOOTH) indicator flashes slowly in white. When you turn on the speaker, the speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device. If the device is nearby and its BLUETOOTH function is on, the BLUETOOTH connection is established automatically and the (BLUETOOTH) indicator stays lit.
When an audio cable is connected to the speaker’s AUDIO IN jack while the speaker and the BLUETOOTH device have been connected via a BLUETOOTH connection, sound from the BLUETOOTH-connected device is not output from the speaker (the hands-free function is available). To listen to music from the BLUETOOTH device, disconnect the audio cable from the speaker's AUDIO IN jack.
Help Guide How to Use Personal Audio System SRS-X11 Connecting with an NFC-compatible device by one touch (NFC) By touching the speaker with an NFC-compatible device such as a smartphone or Walkman, etc., the speaker turns on automatically, then proceeds to pairing and BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones with Android 2.3.
The app may not be downloadable in some countries/regions. 3. Start “NFC Easy Connect” on the smartphone. Make sure that the app screen is displayed. 4. Touch the speaker with the device. Unlock the screen of the device beforehand. Keep touching the device on the N marked part of the speaker until the device responds. If the speaker is off, it will turn on when the device touches it. Follow the on-screen instructions to establish the connection.
Start the app on the device and move the device slowly over the N marked part of the speaker. If the device is in a case, remove the case. Make sure that the app screen is displayed on the device. If you touch a device on the speaker, the device terminates the BLUETOOTH connection with the current device (NFC-compatible headset, etc.), and connects with the speaker (One-touch connection switching).
Help Guide How to Use Personal Audio System SRS-X11 Disconnecting the NFC-compatible device by one touch (NFC) You can disconnect the speaker from the connected NFC-compatible device such as a smartphone or Walkman, etc. by touching the speaker with it. 1. Touch the device on the N marked part of the speaker. When using the speaker add function Touch the speaker where the (BLUETOOTH) indicator is lit. The device cannot be disconnected if touching the speaker where the (BLUETOOTH) indicator is turned off.
Help Guide How to Use Personal Audio System SRS-X11 Switching devices by one touch (NFC) If you move an NFC-compatible device over the N marked part of the speaker while the speaker has been connected with the other BLUETOOTH device, the speaker disconnects from the BLUETOOTH device, then connects with the NFC-compatible device that was just touched. However, if you are talking on a BLUETOOTH mobile phone connected to the speaker, you cannot switch the BLUETOOTH connection by one touch.
Help Guide How to Use Personal Audio System SRS-X11 Connecting to a portable audio device, etc. Be sure to turn off the power of the device before making any connections. 1. Connect the device to the AUDIO IN jack using an audio cable (not supplied). Hint When an audio cable is used with the speaker, the source device switches to the one connected by the cable automatically, even if you are listening to music via BLUETOOTH connection.
Help Guide How to Use Personal Audio System SRS-X11 Listening to music of a device via BLUETOOTH connection You can enjoy listening to music of a BLUETOOTH device and operate it by the speaker via BLUETOOTH connection if it supports the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile) Enables you to enjoy high-quality audio contents wirelessly. AVRCP (Audio Video Remote Control Profile) Enables you to adjust the volume of a BLUETOOTH device.
Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the connected device. Note If the communication condition is poor, the BLUETOOTH device may react incorrectly against the operations on the speaker. When you connect a portable audio device, etc., to the speaker’s AUDIO IN jack while listening to music via BLUETOOTH connection, the speaker switches to the AUDIO IN mode automatically.
Help Guide How to Use Personal Audio System SRS-X11 Terminating the BLUETOOTH connection (After use) When you finish playing music with the BLUETOOTH device, perform any of the following operations to terminate the BLUETOOTH connection. Turn off the BLUETOOTH function on the BLUETOOTH device. For details, refer to the operating instructions supplied with the device. Turn off the BLUETOOTH device. Turn off the speaker.
Help Guide How to Use Personal Audio System SRS-X11 Listening to music wirelessly with two speakers (Speaker add function) By connecting two SRS-X11 speakers via BLUETOOTH, you can select audio reproduction between stereo mode (stereo sound) and double mode (monaural sound). To use this function, two SRS-X11 speakers are required. 1. Bring two SRS-X11 speakers within 1 m (3 ft) of each other. 2. Press the (power) PAIRING button on one of the speakers to turn it on.
5. Press and hold the ADD button on the speaker where the (power) PAIRING button is pressed in step 4 until you hear beeps. The (BLUETOOTH) and L/R indicators flash. The L indicator then lights up while the (BLUETOOTH) and the R indicators turn off. Hint In some cases, the L indicator may light up right after the ADD button is pressed and held depending on the condition of the BLUETOOTH connection. 6.
: Stereo mode (L ch/R ch) : Stereo mode (R ch/L ch) : Double mode (monaural/monaural) 7. Operate the speaker where the (BLUETOOTH) indicator is flashing to make a BLUETOOTH connection with a BLUETOOTH device. Make a BLUETOOTH connection by one of the following two means: Press and hold the (power) PAIRING button of the speaker where the (BLUETOOTH) indicator flashes in white. Beeps are heard when the speaker enters pairing mode and the (BLUETOOTH) indicator begins to flash quickly.
8. Start playback on the BLUETOOTH device, and adjust the volume to moderate level. 9. Press the VOL (volume) –/+ buttons on one of the speakers to adjust the volume. Volume adjustment of one speaker is reflected on the other. Hint When making or receiving a call, only operate the speaker where the (BLUETOOTH) indicator is lit. If a portable audio device, etc. is connected to the AUDIO IN jack, the speaker automatically switches to AUDIO IN mode, and the speaker add function is terminated.
Help Guide How to Use Personal Audio System SRS-X11 Listening to music of a portable audio device, etc. You can use the speaker as an ordinary wired speaker system by connecting a portable audio device, etc., using an audio cable (not supplied). 1. Connect the speaker to the device using an audio cable. For connection, use the cable that has a stereo mini plug at both ends. 2. Turn on the speaker. The (BLUETOOTH) indicator flashes slowly in white.
If you connect an audio cable to the AUDIO IN jack, the output from the device connected to the AUDIO IN jack has priority, and you will not hear the sound from the BLUETOOTH device. The (BLUETOOTH) indicator lights up or flashes in white to indicate the BLUETOOTH status. Absence of sound from the BLUETOOTH device does not indicate any trouble with the speaker. If the BLUETOOTH connection is active, you can use the hands-free function while listening to music of a portable audio device, etc.
Help Guide How to Use Personal Audio System SRS-X11 Receiving a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the BLUETOOTH mobile phone. Refer to the operating instructions supplied with your mobile phone.
If no ring tone is heard via the speaker The speaker may not be connected with a BLUETOOTH mobile phone with HFP or HSP. Check the connection status on the BLUETOOTH mobile phone. Switch the call device to the speaker by pressing and holding the (call) button for about two seconds. 3. Adjust the volume by pressing the VOL (volume) –/+ buttons on the speaker or operating the BLUETOOTH mobile phone. 4. To end a call, press the (call) button.
Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) Making a call Button functions for a phone call 4-568-649-11(1) Copyright 2015 Sony Corporation 72
Help Guide How to Use Personal Audio System SRS-X11 Making a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the BLUETOOTH mobile phone. Refer to the operating instructions supplied with your mobile phone. 1. Connect the speaker with a BLUETOOTH mobile phone.
The speaker may not be connected with a BLUETOOTH mobile phone with HFP or HSP. Check the connection status on the BLUETOOTH mobile phone. Switch the call device to the speaker by pressing and holding the (call) button for about two seconds. 3. Adjust the volume by pressing the VOL (volume) –/+ buttons on the speaker or operating the BLUETOOTH mobile phone. 4. To end a call, press the (call) button. If you were listening to music before the call, playback will resume when the call ends.
Help Guide How to Use Personal Audio System SRS-X11 Button functions for a phone call The available functions may vary depending on the profile supported by your BLUETOOTH mobile phone. Even if the profile is the same, functions may vary depending on the device. Refer to the operating instructions supplied with your BLUETOOTH mobile phone. Standby Press the (call) button once to start voice-dial (voice-dial compatible mobile phones only).
Help Guide How to Use Personal Audio System SRS-X11 About the indicators CHARGE indicator (orange) Turns off Charging of the speaker is completed. Lights up (orange) The speaker is being charged. Flashes slowly (orange) The built-in battery is running low and needs to be charged. Flashes three times (orange) and turns off If the CHARGE indicator flashes three times in orange and goes off when you turn on the speaker, the battery is empty and needs to be charged.
Flashes three times (white) The volume is set at the lowest or highest level. L indicator Flashes The speaker enters the speaker add function mode. Lights up The speaker is operating as the left speaker while the stereo mode of the speaker add function is enabled. The speaker is operating as the monaural speaker while the double mode of the speaker add function is enabled. R indicator Flashes The speaker enters the speaker add function mode.
Help Guide How to Use Personal Audio System SRS-X11 Precautions Note when using with a mobile phone For details on operation of your mobile phone when receiving a telephone call while transmitting the sound using the BLUETOOTH connection, refer to the operating instructions supplied with the mobile phone. On safety The nameplate and important information concerning safety are located on the bottom exterior.
On cleaning Do not use alcohol, benzine, or thinner to clean the cabinet. Others Even if you do not intend to use the speaker for a long time, charge the battery to its full capacity once every six months to maintain its performance. If the speaker is not used for a long time, it may take longer to charge the battery. If you have any questions or problems concerning the speaker that are not covered in this Help Guide, please consult your nearest Sony dealer.
Help Guide How to Use Personal Audio System SRS-X11 Notes on charging Caution When the speaker detects a problem for the following causes while charging the battery, it will stop charging even if charging is not completed. If this state continues for a long time, the CHARGE indicator flashes quickly in orange. Ambient temperature exceeds the range of 5 °C – 35 °C (41 °F – 95 °F). There is a problem with the battery. Note Charging time varies depending on battery usage conditions.
Help Guide How to Use Personal Audio System SRS-X11 What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m (about 30 ft). Connecting two devices as necessary is common, but some devices can be connected to multiple devices at the same time.
Due to the characteristic of BLUETOOTH wireless technology, the sound played on the speaker is slightly delayed from the sound played on the BLUETOOTH device while talking on the telephone or listening to music. This speaker supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used, but security may not be enough depending on the setting. Be careful when communicating using BLUETOOTH wireless technology.
Help Guide How to Use Personal Audio System SRS-X11 Trademarks SONY is a trademark of Sony Corporation. The BLUETOOTH® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Android™ and Google Play™ are trademarks of Google Inc.
Help Guide How to Use Personal Audio System SRS-X11 Customer support websites Please access the following support home pages to get support information about your speaker: For customers in the USA: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in European countries: http://www.sony.eu/support For customers in Latin America: http://www.sony-latin.com/ For customers in other countries/regions: http://www.sony-asia.
Help Guide Troubleshooting Personal Audio System SRS-X11 What can I do to solve a problem? If the speaker does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide and try any corrective actions listed. Charge the speaker. You may be able to resolve some issues by charging the battery. Push the RESET button of the speaker. Initialize the speaker. This operation resets volume settings, etc., and deletes all pairing information.
Help Guide Troubleshooting Personal Audio System SRS-X11 Unable to turn on the speaker or charge the built-in battery Charge the built-in battery. Make sure the micro-USB cable is firmly connected to the speaker and computer. Make sure the computer that the micro-USB cable is connected to is turned on. Make sure the micro-USB cable is firmly connected to the USB AC adaptor. Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet.
Help Guide Troubleshooting Personal Audio System SRS-X11 No sound/Low sound level Check that both the speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that the connected device is playing. Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode. Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode.
Help Guide Troubleshooting Personal Audio System SRS-X11 Distorted sound/Humming or noise in the speaker output Turn down the volume of the connected device. If the connected device has an equalizer function, set it to off. Keep the speaker away from a microwave oven, Wi-Fi, etc. Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
Help Guide Troubleshooting Personal Audio System SRS-X11 Unable to pair the speaker with a BLUETOOTH device Bring the speaker and the BLUETOOTH device to within 1 m (3 ft) of each other. If the (BLUETOOTH) indicator is not flashing quickly in white, press and hold the (power) PAIRING button until you hear a beep and the (BLUETOOTH) indicator begins to flash quickly in white. Charge the battery of the speaker sufficiently or connect the speaker to a computer/AC outlet.
Help Guide Troubleshooting Personal Audio System SRS-X11 Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) Keep the NFC-compatible device close to the speaker until the device reacts. If you fail to connect, move the device slowly over the N marked part of the speaker. Check that the NFC function of the device is set to on. If the device is in a case, remove it. NFC reception sensitivity varies depending on the device.
Help Guide Troubleshooting Personal Audio System SRS-X11 Unable to connect a BLUETOOTH device with the speaker in the speaker add function After connecting two SRS-X11 speakers, perform the pairing procedure between a BLUETOOTH device and the speaker where the (BLUETOOTH) indicator is flashing in white. Then make a BLUETOOTH connection.
Help Guide Troubleshooting Personal Audio System SRS-X11 No voice/Low voice from callers Check that both this speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that output of the BLUETOOTH mobile phone is set for the speaker. Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
Help Guide Troubleshooting Personal Audio System SRS-X11 Using the RESET button If the speaker cannot be turned on, or if it cannot be operated even when it is turned on, push the RESET button with a pointed object such as a pin. The speaker is reset and turns off. After pushing the RESET button, turn on the speaker. If it does not turn on, consult your nearest Sony dealer. Note Pairing information is not deleted by pushing the RESET button.
Help Guide Troubleshooting Personal Audio System SRS-X11 Initializing the speaker With the speaker turned on, press and hold the VOL (volume) – button, the VOL (volume) + button and the PAIRING button at the same time for more than five seconds until the speaker turns off. (power) The speaker is initialized. Settings such as volume, etc., are restored to the factory default settings, and all pairing information is deleted.
