4-676-076-11 (1) Frequently Asked Questions Troubleshooting Troubleshooting Q&A Personal Entertainment Organizer • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password • I cannot perform the HotSync® operation • I cannot beam data • I cannot exchange data using the Bluetooth® function • I cannot make a backup • I cannot connect to the Internet • The contents of websites cannot be displayed (NetFront v3.
Frequently Asked Questions Tips • You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. • The “CLIÉ Application Manual” is installed on your computer when you install Palm™ Desktop for CLIÉ.
I cannot perform the HotSync® operation “Memory Stick” media is not recognized • Remove the “Memory Stick” media and try inserting it again. • Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a cotton pad. • You may not be able to use a “Memory Stick” media that has been formatted in a device other than your CLIÉ handheld. • When the battery of your CLIÉ handheld is running low, data on “Memory Stick” media may not be displayed. Charge the battery of your CLIÉ handheld.
I cannot connect to the Internet using the wireless LAN function (for PEG-UX50 only) • Check that the correct settings are made in [Network] of Preferences on your CLIÉ handheld. • Check that the correct network settings are made for the wireless LAN access point. • Turn off the wireless LAN access point once and turn it on, and then try connecting to the wireless LAN access point again. b For details, refer to the manual of the wireless LAN access point.
Contents of Troubleshooting Symptoms Page My CLIÉ handheld does not work properly Page 13 The screen is not displayed even though the POWER LED is on Page 13 My CLIÉ handheld does not respond Page 14 My CLIÉ handheld keeps turning itself off Page 14 My CLIÉ handheld does not produce any sounds Page 14 The backlight does not turn on when I adjust the brightness level Page 15 The LCD display cannot be viewed properly Page 15 Applications do not operate properly after a soft reset is performed
Contents of Troubleshooting (Continued) Symptoms Page I need help using the hardware keyboard Page 19 Only symbols are entered when pressing the alphabet keys on the hardware keyboard Page 19 My CLIÉ handheld does not recognize handwritten characters Page 20 (when using Graffiti® 2) My CLIÉ handheld does not recognize handwritten characters Page 20 (when using Decuma Input) I forgot my password I forgot my password and my CLIÉ handheld is locked Page 21 I forgot my password and my CLIÉ handheld is
Symptoms Page I cannot beam data Page 30 An error message is displayed indicating insufficient memory when I receive data via beaming Page 30 Troubleshooting Verify the following first I cannot exchange data using the Bluetooth® function Page 31 I cannot make a backup I cannot make a backup of some data on my computer with the Page 31 HotSync® operation I cannot connect to the Internet I cannot connect to the Internet via a wireless LAN (for PEG- Page 31 UX50 only) The message “Incorrect setting” or
Contents of Troubleshooting (Continued) Symptoms Page Other problem I cannot synchronize the mail data with the e-mail software on Page 37 my computer Problems with image files/movies A vertical band appears on the LCD display Page 38 I cannot use some features with MPEG Movie format files Page 38 I cannot change the title in Movie Player format files Page 38 I cannot play music (Audio Player) Playing music There is no sound Page 39 The sound is too low Page 39 The sound is not clear Page 39
Symptoms Page Connecting to the computer Page 42 The connection suddenly gets disconnected Page 42 Only small number of songs can be sent / Recording time is short Page 42 After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found Page 43 Troubleshooting SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer Operation becomes unstable when connected to my computer Page 43 The error message “Unsafe Removal of Device” s
Contents of Troubleshooting (Continued) Symptoms Page I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ handheld Page 46 I cannot save a beamed or exchanged image file under a different file name Page 46 Problems with the CLIE 3D Launcher I cannot start the CLIE 3D Launcher Page 47 Applications stored on storage media, such as “Memory Stick” media, are not displayed Page 47 The CLIE 3D Launcher groups and the categories of the Palm OS® Standard screen
If you cannot solve the problem If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Step 1 Refer to the operating instructions or the manuals for the specific application • Read the supplied “Read This First (Operating Instructions)” and “Handbook” carefully. • Double-click (CLIÉ Info) on your computer window, and select [Manuals] to read the details about the specific application.
Avoiding problems .............................................. Making a backup of the data or applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset. Making a backup using the HotSync® operation Data or applications on your CLIÉ handheld is backed up to your computer when the HotSync® operation is performed.
Troubleshooting .............................................. Troubleshooting My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld B The POWER/HOLD switch of your CLIÉ handheld is in HOLD mode. Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B The battery power of your CLIÉ handheld has run out.
My CLIÉ handheld does not respond B The POWER/HOLD switch of your CLIÉ handheld is in HOLD mode. Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from the IR port of your computer except when performing the IR HotSync® operation, as a malfunction may occur.
My CLIÉ handheld does not produce any sounds B Adjust the volume settings in the Adjust Volume screen displayed by tapping in the status bar. The backlight does not turn on when I adjust the brightness level Troubleshooting Tip If [Muting] is selected in the Adjust Volume screen, all sounds, including Audio, are muted. b For details, refer to “CLIÉ™ handheld components: Status Bar” in the supplied “Read This First (Operating Instructions)”.
Applications do not operate properly after a soft reset is performed B If you encounter application problems (such as improper operations, unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In such a case, perform a soft reset once again. If you still cannot solve your problem, try a hard reset.
An error message indicating insufficient memory appears B Delete unused data of Date Book and To Do List. To delete data from Date Book, select [Purge...] from [Record], select the time period for [Delete events older than], and tap [OK]. To delete data from To Do List, check the box to the left of the data you want to delete. Then select [Purge...] from [Record]. Tap [OK] and the checked items will be deleted.
The HotSync® operation does not start and a message appears on the screen B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Infrared icon (the Wireless Link icon in Windows 2000 Professional/Windows XP). 3 Click [Sending image].
.............................................. I cannot enter text properly My CLIÉ handheld activates a wrong feature when I tap a button or screen icon Adjusting the Digitizer” in the supplied “Handbook”. B Your CLIÉ handheld may not be able to recognize tapping properly if you apply a protection sheet to the screen. I cannot display the menu when I tap Troubleshooting B The digitizer is not correctly calibrated. Select [Digitizer] of Preferences and adjust the digitizer.
My CLIÉ handheld does not recognize handwritten characters (when using Graffiti® 2 ) B To have your CLIÉ handheld recognize handwritten characters entered with the stylus, you must use Graffiti® 2. b For details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti® 2 to enter text” in the supplied “Handbook”. B Make sure you enter the Graffiti® 2 strokes in the Graffiti® 2 writing area.
.............................................. I forgot my password I forgot my password and my CLIÉ handheld is locked your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password, but all private records will be deleted. To back up all the data including private records, perform the HotSync® operation before you delete the password.
.............................................. I cannot perform the HotSync® operation Verify the following first Verifying your CLIÉ handheld B Is the USB cable properly connected to your CLIÉ handheld? B Is there sufficient memory space of your CLIÉ handheld? Delete any unnecessary files and then perform the HotSync® operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name.
Verify the following first B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B Quit all applications other than Palm™ Desktop for CLIÉ. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the RESET button.
I cannot cancel the HotSync® operation midway B If you cannot stop the HotSync® operation even by tapping [Cancel], perform a soft reset. b For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. It takes a long time to complete the HotSync® operation B Depending on the application you are using, it may require time to complete the HotSync® operation because of large data/file sizes.
Data cannot be synchronized with some applications when the HotSync® operation is performed installed on your computer. I cannot back up some data using the HotSync® operation B Some add-on applications (and data thereof) installed on your CLIÉ handheld may not be backed up. Especially, add-on applications installed via infra-red beaming or via “Memory stick” media cannot be backed up using the HotSync® operation.
The mail software on my computer starts automatically when I start the HotSync® operation B Mail software which you do not use regularly, or mail software that is not installed, is selected as your [Mail System]. Click (HotSync) in the task tray at the bottom right of your computer window and select [Custom]. Select [CLIE Mail] from the Conduit list, and click [Change]. Then select [Mail System] that you use regularly, and click [OK]. B The settings of the mail software are not complete.
I cannot perform the IR HotSync® operation B If you are using Windows 2000 Professional/Windows XP, click (HotSync) in the task tray at the bottom right of your computer window and ensure [InfraRed] is selected. B If you are using Windows 98 Second Edition/Windows Me, click (HotSync) in the task tray at the bottom right of your computer window and click [Local] in the Setup window. Then ensure [Serial Port] of the simulated port for IR communication is selected.
If you still cannot perform the HotSync® operation If you cannot solve your HotSync® operation problem by following the troubleshooting tips in this manual, follow the procedure below. Check if any “Unknown device” is listed in the Device Manager on your computer. 1 Right-click [My Computer] and select [Properties] from the menu. The System Properties window is displayed. 2 If you are using Windows 2000 Professional/Windows XP, click [Hardware]. 3 4 Click [Device Manager].
Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. Test the USB port with another device, such as a USB mouse. If that device does not work, check the BIOS setting of your computer. Computer] and select [Properties] from the menu. (If you are using Windows 2000 Professional/Windows XP, click [Hardware].
.............................................. I cannot beam data Verify the following first B Tap [General] in the Preferences screen and check that [Beam Receive:] is set to [On]. B Make sure you point the IR port of your CLIÉ handheld directly to the IR port of the target device. B Make sure the distance between your CLIÉ handheld and the target device is 4 to 8 inches (approximately 10 to 20 centimeters). The optimum distance for beaming may vary depending on devices.
.............................................. I cannot exchange data using the Bluetooth® function B If you rename a target Bluetooth® compatible device after your CLIÉ handheld has already detected it, the device may be listed under the previous name the next time it is detected. 1 2 3 b Tap (Menu) from [Bluetooth] in the Preferences screen. Tap [Disable device name cache] from [Options]. Detect target Bluetooth® compatible devices.
I cannot connect to the Internet via a wireless LAN (for PEG-UX50 only) B Check that the settings for [SSID:] or [WEP Key:] are correct in the SSID Setup screen, which can be displayed by tapping [Edit…] from [SSID] in the menu of the Wireless LAN Setup screen. B Your CLIÉ handheld may be connected to a wireless LAN access point other than the target one when [-Auto Connect-] is selected.
I cannot connect to the Internet via a wireless LAN (for PEG-UX50 only) Troubleshooting B The network settings may not be correct. Ask the System Administrator of your wireless LAN network for the settings. B Your CLIÉ handheld may be accessing the target wireless LAN access point at the channel which is also used by more than the target one. Change to another wireless LAN access point channel. b For details on changing channels, refer to the manual of the wireless LAN access point.
.............................................. The contents of websites cannot be displayed (NetFront v3.0 for CLIE) Images are not displayed B Start NetFront v3.0 for CLIE and tap (Menu). Tap [NetFront Settings] from [Options] and check the settings for image display. Select [Images] and [Animations] if they are not selected. B The image files may not be compatible with NetFront v3.0 for CLIE. The file formats compatible with NetFront v3.
I cannot access a certain website B Check that you enter the correct URL. Make sure you correctly differentiate “-” (hyphen) from “ _ ” (underscore), and “0” (number) from “O” (alphabet). B When you access a website using bookmarks, the URL saved as the bookmark may be out of date. Try to find the updated URL by entering the URL of the upper directory. B Start NetFront v3.0 for CLIE and tap (Menu), select [NetFront Settings] from [Options], and check the proxy settings.
.............................................. I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send or receive e-mail messages B Check the e-mail address. B Check the mail server settings. b For details, refer to “CLIE Mail” in the “CLIÉ Application Manual” installed on your computer. B Wait for a while and retry. B With some Internet Service Providers, you may need to first receive a mail before you can start sending mails. Perform the following.
I cannot synchronize the data between CLIE Mail and e-mail software, such as Outlook Express, on my computer 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Internet Options icon. 3 Click [Programs] in the Internet Properties window. 4 Select [Hotmail] from [E-mail:] and click [OK]. 5 Restart your computer. 6 Double-click the Internet Options icon in [Control Panel].
.............................................. Problems with image files/movies A vertical band appears on the LCD display B When you shoot a subject such as a light or a candle flame, a vertical band may appear. This called “smear” and is not a malfunction. I cannot use some features with MPEG Movie format files B The following features cannot be used with MPEG Movie format files.
.............................................. I cannot play music (Audio Player) Playing music Troubleshooting There is no sound B Increase the volume. B Check that the volume is not set to Muting mode. b For details, refer to “My CLIÉ handheld does not produce any sounds” on page 14. The sound is too low B Tap [AVLS] and switch to the normal display.
The sound becomes distorted B The bit rate at the time of recording is low. Record music at a higher bit rate that is within the specification range. b For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer. The sound only comes from one side of the headphone B Make sure you insert the headphone plug properly into the headphone jack.
MP3 files cannot be read or played B Check that the MP3 files are located in [Palm/Programs/MSAUDIO] directory on storage media, such as “Memory Stick” media. Player” in the “CLIÉ Application Manual” installed on your computer. B Audio files encoded in VBR (Variable Bit Rate) cannot be played on your CLIÉ handheld. Check the information of the audio file in the About Track screen. If the bit rate of the audio file is 0 kbps, the file is encoded in VBR.
Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer B Check that your CLIÉ handheld is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required. Make sure you are using a “MagicGate Memory Stick” media. B OpenMG may take time to confirm data. Please wait for a while. B Set to music transfer mode.
After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found Operation becomes unstable when connected to my computer B If you connect your CLIÉ handheld to your computer via a USB hub or extension USB cable, you may not be able operate your CLIÉ handheld properly. Make sure you connect the USB cable directly to a USB port of your computer. Troubleshooting B Reconnect your CLIÉ handheld to your computer after inserting a “Memory Stick” media.
A “Memory Stick” media used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on the “Memory Stick” media onto your computer. Then insert the “Memory Stick” media into your CLIÉ handheld, and reformat it. b For details, refer to “Using storage media such as “Memory Stick™” media: Using storage media such as “Memory Stick™” media: Formatting storage media” in the supplied “Handbook”.
I cannot start an application stored on storage media, such as “Memory Stick” media B Specify storage media, such as “Memory Stick” media as the destination where the application is to be installed, and check if the HotSync® operation is performed properly. If the application is properly installed in storage media, such as “Memory Stick” media, use CLIE Files to copy or move the application to your CLIÉ handheld. Troubleshooting B The free space of your CLIÉ handheld’s memory is insufficient.
My CLIÉ handheld does not recognize “Memory Stick” media, or an error occurs B Remove the “Memory Stick” media and try inserting it again. B If the terminal part of the “Memory Stick” media is dirty, your CLIÉ handheld cannot read the data. Wipe the terminal with a soft cloth, such as a cotton pad. B You cannot use “Memory Stick” media that is formatted in a device other than your CLIÉ handheld. Format it on your CLIÉ handheld.
.............................................. Problems with the CLIE 3D Launcher I cannot start the CLIE 3D Launcher Standard screen” in the supplied “Handbook”. B If there is insufficient memory space, the CLIE 3D Launcher or applications cannot be started. On the Palm OS® Standard screen, tap [Info...] from [App] to check the free space of the memory. Then, tap [Delete...] from [App] to delete unnecessary applications.
.............................................. How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap [Today] on the Go To Date screen of Date Book B The date setting of your CLIÉ handheld is not correct. Check the settings (time, time zone, daylight saving time) from [Date & Time] in the Preferences screen. b For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting up the Date & Time preferences” in the supplied “Handbook”.
An event created in Date Book cannot be listed in the week view I cannot transfer vCard data created with Address Book on my CLIÉ handheld B The vCard data created with Address Book on your CLIÉ handheld cannot be read by Palm™ Desktop for CLIÉ because of its format (“ver3.X”). When you want to transfer Address Book data to Palm™ Desktop for CLIÉ on your computer, perform the HotSync® operation. (The vCard data created with Palm™ Desktop for CLIÉ can be read by Address Book on your CLIÉ handheld.
Customer Support and Customer Registration ■ For customer support information Double-click (CLIÉ Info) on your computer window, and select [CLIÉ™ Handheld Support]. ■ For online customer registration (only for customers in the U.S.A. and Canada) Double-click (CLIÉ Info) on your computer window, and select [Sony CLIÉ™ Registration].
Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)
For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http://www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan and Thailand http://vaio-online.sony.
