4-676-076-11 (1) Frequently Asked Questions Troubleshooting Troubleshooting Q&A Personal Entertainment Organizer • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password • I cannot perform the HotSync® operation • I cannot beam data • I cannot exchange data using the Bluetooth® function • I cannot make a backup • I cannot connect to the Internet • The contents of websites cannot be displayed (NetFront v3.
Frequently Asked Questions Tips • You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. • The “CLIÉ Application Manual” is installed on your computer when you install Palm™ Desktop for CLIÉ.
I cannot perform the HotSync® operation “Memory Stick” media is not recognized • Remove the “Memory Stick” media and try inserting it again. • Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a cotton pad. • You may not be able to use a “Memory Stick” media that has been formatted in a device other than your CLIÉ handheld. • When the battery of your CLIÉ handheld is running low, data on “Memory Stick” media may not be displayed. Charge the battery of your CLIÉ handheld.
I cannot connect to the Internet using the wireless LAN function (for PEG-UX50 only) • Check that the correct settings are made in [Network] of Preferences on your CLIÉ handheld. • Check that the correct network settings are made for the wireless LAN access point. • Turn off the wireless LAN access point once and turn it on, and then try connecting to the wireless LAN access point again. b For details, refer to the manual of the wireless LAN access point.
Contents of Troubleshooting Symptoms Page My CLIÉ handheld does not work properly Page 13 The screen is not displayed even though the POWER LED is on Page 13 My CLIÉ handheld does not respond Page 14 My CLIÉ handheld keeps turning itself off Page 14 My CLIÉ handheld does not produce any sounds Page 14 The backlight does not turn on when I adjust the brightness level Page 15 The LCD display cannot be viewed properly Page 15 Applications do not operate properly after a soft reset is performed
Contents of Troubleshooting (Continued) Symptoms Page I need help using the hardware keyboard Page 19 Only symbols are entered when pressing the alphabet keys on the hardware keyboard Page 19 My CLIÉ handheld does not recognize handwritten characters Page 20 (when using Graffiti® 2) My CLIÉ handheld does not recognize handwritten characters Page 20 (when using Decuma Input) I forgot my password I forgot my password and my CLIÉ handheld is locked Page 21 I forgot my password and my CLIÉ handheld is
Symptoms Page I cannot beam data Page 30 An error message is displayed indicating insufficient memory when I receive data via beaming Page 30 Troubleshooting Verify the following first I cannot exchange data using the Bluetooth® function Page 31 I cannot make a backup I cannot make a backup of some data on my computer with the Page 31 HotSync® operation I cannot connect to the Internet I cannot connect to the Internet via a wireless LAN (for PEG- Page 31 UX50 only) The message “Incorrect setting” or
Contents of Troubleshooting (Continued) Symptoms Page Other problem I cannot synchronize the mail data with the e-mail software on Page 37 my computer Problems with image files/movies A vertical band appears on the LCD display Page 38 I cannot use some features with MPEG Movie format files Page 38 I cannot change the title in Movie Player format files Page 38 I cannot play music (Audio Player) Playing music There is no sound Page 39 The sound is too low Page 39 The sound is not clear Page 39
Symptoms Page Connecting to the computer Page 42 The connection suddenly gets disconnected Page 42 Only small number of songs can be sent / Recording time is short Page 42 After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found Page 43 Troubleshooting SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer Operation becomes unstable when connected to my computer Page 43 The error message “Unsafe Removal of Device” s
Contents of Troubleshooting (Continued) Symptoms Page I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ handheld Page 46 I cannot save a beamed or exchanged image file under a different file name Page 46 Problems with the CLIE 3D Launcher I cannot start the CLIE 3D Launcher Page 47 Applications stored on storage media, such as “Memory Stick” media, are not displayed Page 47 The CLIE 3D Launcher groups and the categories of the Palm OS® Standard screen
If you cannot solve the problem If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Step 1 Refer to the operating instructions or the manuals for the specific application • Read the supplied “Read This First (Operating Instructions)” and “Handbook” carefully. • Double-click (CLIÉ Info) on your computer window, and select [Manuals] to read the details about the specific application.
Avoiding problems .............................................. Making a backup of the data or applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset. Making a backup using the HotSync® operation Data or applications on your CLIÉ handheld is backed up to your computer when the HotSync® operation is performed.
Troubleshooting .............................................. Troubleshooting My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld B The POWER/HOLD switch of your CLIÉ handheld is in HOLD mode. Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B The battery power of your CLIÉ handheld has run out.
My CLIÉ handheld does not respond B The POWER/HOLD switch of your CLIÉ handheld is in HOLD mode. Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from the IR port of your computer except when performing the IR HotSync® operation, as a malfunction may occur.
My CLIÉ handheld does not produce any sounds B Adjust the volume settings in the Adjust Volume screen displayed by tapping in the status bar. The backlight does not turn on when I adjust the brightness level Troubleshooting Tip If [Muting] is selected in the Adjust Volume screen, all sounds, including Audio, are muted. b For details, refer to “CLIÉ™ handheld components: Status Bar” in the supplied “Read This First (Operating Instructions)”.
Applications do not operate properly after a soft reset is performed B If you encounter application problems (such as improper operations, unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In such a case, perform a soft reset once again. If you still cannot solve your problem, try a hard reset.
An error message indicating insufficient memory appears B Delete unused data of Date Book and To Do List. To delete data from Date Book, select [Purge...] from [Record], select the time period for [Delete events older than], and tap [OK]. To delete data from To Do List, check the box to the left of the data you want to delete. Then select [Purge...] from [Record]. Tap [OK] and the checked items will be deleted.
The HotSync® operation does not start and a message appears on the screen B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Infrared icon (the Wireless Link icon in Windows 2000 Professional/Windows XP). 3 Click [Sending image].
.............................................. I cannot enter text properly My CLIÉ handheld activates a wrong feature when I tap a button or screen icon Adjusting the Digitizer” in the supplied “Handbook”. B Your CLIÉ handheld may not be able to recognize tapping properly if you apply a protection sheet to the screen. I cannot display the menu when I tap Troubleshooting B The digitizer is not correctly calibrated. Select [Digitizer] of Preferences and adjust the digitizer.
My CLIÉ handheld does not recognize handwritten characters (when using Graffiti® 2 ) B To have your CLIÉ handheld recognize handwritten characters entered with the stylus, you must use Graffiti® 2. b For details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti® 2 to enter text” in the supplied “Handbook”. B Make sure you enter the Graffiti® 2 strokes in the Graffiti® 2 writing area.
.............................................. I forgot my password I forgot my password and my CLIÉ handheld is locked your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password, but all private records will be deleted. To back up all the data including private records, perform the HotSync® operation before you delete the password.
.............................................. I cannot perform the HotSync® operation Verify the following first Verifying your CLIÉ handheld B Is the USB cable properly connected to your CLIÉ handheld? B Is there sufficient memory space of your CLIÉ handheld? Delete any unnecessary files and then perform the HotSync® operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name.
Verify the following first B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B Quit all applications other than Palm™ Desktop for CLIÉ. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the RESET button.
I cannot cancel the HotSync® operation midway B If you cannot stop the HotSync® operation even by tapping [Cancel], perform a soft reset. b For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. It takes a long time to complete the HotSync® operation B Depending on the application you are using, it may require time to complete the HotSync® operation because of large data/file sizes.
Data cannot be synchronized with some applications when the HotSync® operation is performed installed on your computer. I cannot back up some data using the HotSync® operation B Some add-on applications (and data thereof) installed on your CLIÉ handheld may not be backed up. Especially, add-on applications installed via infra-red beaming or via “Memory stick” media cannot be backed up using the HotSync® operation.
The mail software on my computer starts automatically when I start the HotSync® operation B Mail software which you do not use regularly, or mail software that is not installed, is selected as your [Mail System]. Click (HotSync) in the task tray at the bottom right of your computer window and select [Custom]. Select [CLIE Mail] from the Conduit list, and click [Change]. Then select [Mail System] that you use regularly, and click [OK]. B The settings of the mail software are not complete.
