Troubleshooting Q&A

6
Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
I need help using the hardware keyboard Page 19
Only symbols are entered when pressing the alphabet keys on
the hardware keyboard
Page 19
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti
®
2)
Page 20
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input)
Page 20
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 21
I forgot my password and my CLIÉ handheld is not locked Page 21
I cannot perform the HotSync
®
operation
Verify the following first Page 22
I cannot start the HotSync
®
operation by tapping
(HotSync) on the HotSync screen
Page 23
I cannot cancel the HotSync
®
operation midway Page 23
It takes a long time to complete the HotSync
®
operation Page 24
Data cannot be synchronized with some applications when the
HotSync
®
operation is performed
Page 24
I cannot back up some data using the HotSync
®
operation Page 25
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 25
HotSync Manager does not start ( (HotSync) is not
displayed in the task tray at the bottom right of my computer
window)
Page 25
The mail software on my computer starts automatically when
I start the HotSync
®
operation
Page 26
I cannot perform the HotSync
®
operation via a wireless LAN
(for PEG-UX50 only)
Page 26
I cannot perform the IR HotSync
®
operation Page 26
If you still cannot perform the HotSync
®
operation Page 28