Troubleshooting Q&A

24
Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)
B If you cannot stop the HotSync
®
operation even by tapping [Cancel],
perform a soft reset.
b
For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
It takes a long time to complete the HotSync
®
operation
B Depending on the application you are using, it may require time to
complete the HotSync
®
operation because of large data/file sizes.
Data cannot be synchronized with some applications
when the HotSync
®
operation is performed
B The user name for Palm™ Desktop for CLIÉ does not match the one for
your CLIÉ handheld.
In Palm™ Desktop for CLIÉ, select the user name corresponding to
your CLIÉ handheld user name.
B The application is not set to synchronize files.
Click (HotSync) in the task tray at the bottom right of your computer
window and select [Custom] from the shortcut menu. Check that all the
applications are set to synchronize files.
B Third party backup or synchronization software is installed on your
computer or CLIÉ handheld.
In such a case, you may not synchronize some applications using Palm™
Desktop for CLIÉ.
B There is insufficient memory space in your CLIÉ handheld.
Delete unnecessary files and then perform the HotSync
®
operation again.
B Private data is hidden in the Security screen.
Hidden data cannot be displayed on Palm™ Desktop for CLIÉ. When
you want to display hidden data, select [Show Records] below [Current
Privacy:] in the Security screen and enter the password.
I cannot cancel the HotSync
®
operation midway