Troubleshooting Q&A

6
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
My CLIÉ handheld activates a wrong feature when I tap a
button or screen icon
Page 16
I cannot display the menu when I tap (Menu) Page 16
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 17
I forgot my password and my CLIÉ handheld is not locked Page 17
The HotSync
®
problems
I cannot perform the local HotSync
®
operation Page 17
I cannot start the HotSync
®
operation by tapping
(HotSync) on the HotSync screen
Page 19
I cannot cancel the HotSync
®
operation midway Page 20
It takes a long time to complete the HotSync
®
operation Page 20
Data cannot be synchronized with some applications when the
HotSync
®
operation is performed
Page 20
I cannot back up some data using the HotSync
®
operation Page 21
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 22
HotSync Manager does not start. (HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 22
If you still cannot perform the HotSync
®
operation Page 22
I cannot perform the HotSync
®
operation via a modem Page 23
I cannot perform the IR HotSync
®
operation Page 25
I cannot beam data
Verify the following first Page 26
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 26