Troubleshooting Q&A

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Troubleshooting

B Is your CLIÉ handheld properly connected with the plug adapter and the

USB cable?

B Is there sufficient memory space in your CLIÉ handheld?

Delete any unnecessary data/files and then perform the HotSync

operation

again.

B Are you using the same user name that is used for another CLIÉ handheld?

Change the user name.

Verifying your computer

B Are Palm

™

Desktop for CLIÉ and CLIE Organizer for PC installed on

your computer?

Note

CLIE Organizer for PC cannot be installed before installing Palm™ Desktop for CLIÉ

on your computer.

B Is the operating system on your computer compatible?

The following operating systems are compatible with your CLIÉ handheld.

Operating systems other than the following are not supported.

• Microsoft Windows 2000 Professional

• Microsoft Windows Me

• Microsoft Windows XP Home Edition

• Microsoft Windows XP Professional

Note

Upgraded versions of the operating systems listed above are also not supported.

B If you are using Windows 2000 Professional or Windows XP, log in as an

“Administrator”.

B Is the USB cable properly connected to your computer?

B Is (HotSync) displayed in the task tray (Notification area) at the bottom

right of your computer window?

If not, click [Start], select [Programs] ([All Programs] for Windows XP)-

[Sony Handheld], and click [HotSync Manager] to start HotSync

Manager.

I cannot perform a local HotSync

operation (continued)

Continued on next page

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