A-BU7-100-11 (1) Troubleshooting Troubleshooting Q&A Personal Entertainment Organizer PEG-TH55 • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password • HotSync® problems • I cannot beam data • I cannot exchange data using the Bluetooth® function (for models containing the Bluetooth® wireless technology only) • I cannot make a backup • Peripheral devices are not recognized • I cannot connect to the Internet • The contents of websites cannot be dis
If you encounter problems .............................................. Restarting your CLIÉ handheld (soft reset) If your CLIÉ handheld does not turn on or respond even after the battery is charged, performing a soft reset may solve the problem. All records and add-on applications stored on your CLIÉ handheld are retained even after performing a soft reset.
Making backups of data and applications on your CLIÉ handheld CLIÉ handheld, even if you have to perform a hard reset. .............................................. Making a backup using Memory Stick Backup Use “Memory Stick” media and Memory Stick Backup on your CLIÉ handheld to back up data and applications on your CLIÉ handheld. b “Memory Stick” media (sold separately) is required.
Table of Contents Symptoms Page My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld Page 12 The screen is not displayed even though the POWER LED is on Page 12 My CLIÉ handheld does not respond Page 13 My CLIÉ handheld keeps turning itself off Page 13 My CLIÉ handheld does not produce any sounds Page 14 The backlight does not turn on when I adjust the brightness level Page 14 The LCD display cannot be viewed properly Page 14 Applications do not operate properly after a
Symptoms Page My CLIÉ handheld does not activate the right feature when I tap a button or screen icon Page 19 I cannot display the menu when I tap Page 19 (Menu) I forgot my password I forgot my password and my CLIÉ handheld is locked Page 20 I forgot my password and my CLIÉ handheld is not locked Page 20 ® HotSync problems I cannot perform a local HotSync® operation Page 20 HotSync® I cannot start the operation by tapping (HotSync) on the HotSync screen Page 22 I cannot cancel the HotSync®
Table of Contents (Continued) Symptoms Page I cannot exchange data using the Bluetooth® function (for models containing the Bluetooth® wireless technology only) Page 31 I cannot make a backup I cannot make a backup of some data on my computer with the Page 31 HotSync® operation Peripheral devices are not recognized Page 32 I cannot connect to the Internet I cannot connect to the Internet via a wireless LAN Page 32 I cannot connect to a Hot spot (public wireless LAN access point) Page 35 The messa
Symptoms Page Other problems I receive e-mail messages from Mailer Daemon Page 39 I cannot synchronize the mail data with the e-mail software on Page 39 my computer Problems with CLIE Update Wizard Installation problem Modules are not installed on my CLIÉ handheld Page 39 Product Update problems A message “No new product updates found” appears Page 40 ® I cannot register items to the HotSync Manager Page 40 Product update starts automatically Page 40 It takes a long time to download items Pag
Table of Contents (Continued) Symptoms Page Sound is not clear Page 44 I cannot play music while other applications are running Page 44 Sound becomes distorted Page 44 Sound only comes from one side of the headphones/ earphones Page 44 The names of audio files on the “Memory Stick” media are not displayed when I start Audio Player Page 45 I cannot play audio files with playback restrictions Page 45 MP3 files cannot be read or played Page 45 Sound stops suddenly Page 45 Connecting to the co
Symptoms Page I cannot use “Memory Stick” media My CLIÉ handheld does not recognize “Memory Stick” media, or an error occurs Page 48 I cannot copy or move data/files between “Memory Stick” media and my CLIÉ handheld Page 49 I cannot start an application stored on “Memory Stick” media Page 49 My CLIÉ handheld cannot read data/files on “Memory Stick” media Page 50 I cannot transfer data I cannot transfer image files from my computer to my CLIÉ handheld Page 50 I cannot save a beamed or exchanged ima
Table of Contents (Continued) Symptoms Page Memo Pad The imported memo is not completely displayed Page 53 I cannot send the Memo Pad data properly Page 53 Problems with the CLIE Launcher I cannot start the CLIE Launcher Page 54 Applications stored on “Memory Stick” media are not displayed Page 54 The CLIE Launcher groups, categories for the Applications Page 55 screen of CLIE Organizer, and categories for the Palm OS® Standard screen are categorized differently How to operate basic applications
Symptoms Page Network Connection problem I cannot make a connection to the network Page 58 Problems with Mobile Connection Wizard (for supported areas only) I cannot click [Next] Page 58 11 Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)
Troubleshooting .............................................. My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. Note If you press the application buttons, Data Assistant button, or CAPTURE button, or slide down the VOICE REC switch, or open the camera lens cover during HOLD mode, the POWER LED blinks 3 times.
The screen is not displayed even though the POWER LED is on (continued) CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. My CLIÉ handheld does not respond B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. Troubleshooting B Perform a soft reset by pressing the RESET button of your CLIÉ handheld.
My CLIÉ handheld keeps turning itself off (continued) B Did you set [After a preset delay] from [Auto Lock Handheld:] in the Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time. b For details, refer to “Protecting your data with a password: Locking your CLIÉ handheld with a password (Data protection)” in the “Handbook” (PDF format).
The LCD display cannot be viewed properly (continued) the supplied “Read This First (Operating Instructions)”. Applications do not operate properly after a soft reset is performed B If you encounter application problems after a reset (such as miss-operations, an unusual display, or freezing during a soft reset), perform the soft reset again. If you still cannot solve the problem, try a hard reset.
The message “Invalid process” appears when an application is started B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, applications may not work properly. Delete any unnecessary data/files. Tip You can check the memory space in your CLIÉ handheld or “Memory Stick” media by tapping (MS) in the status bar and selecting [V Handheld] or [V MS] next to [Device:] in the displayed Media Info dialog box.
The HotSync® operation does not start and a message appears on the screen B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Infrared icon (the Wireless Link icon for Windows 2000 Professional/Windows XP). 3 Click [Sending image].
.............................................. I cannot enter text properly My CLIÉ handheld does not recognize handwritten characters (when using Graffiti® 2) B To have your CLIÉ handheld recognize handwritten characters entered with the stylus, you must use Graffiti® 2. b For details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti® 2 writing to enter text” in the “Handbook” (PDF format). B Make sure you enter the Graffiti® 2 strokes in the Graffiti® 2 writing area.
My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) (continued) to enter text” in the “Handbook” (PDF format) or “Decuma Input” in the “CLIÉ Application Manual” (HTML format). B Decuma Input, Graffiti®, and Graffiti® 2 are different input systems, and Decuma Input does not recognize the strokes of either Graffiti®, or Graffiti® 2. My CLIÉ handheld does not activate the right feature when I tap a button or screen icon B The digitizer is not correctly calibrated.
.............................................. I forgot my password I forgot my password and my CLIÉ handheld is locked B You must perform a hard reset on your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to the default settings and data or installed add-on applications will be lost. b For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
I cannot perform a local HotSync® operation (continued) B Is there sufficient memory space in your CLIÉ handheld? Delete any unnecessary data/files and then perform the HotSync® operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name.
I cannot perform a local HotSync® operation (continued) B Is [Local USB] in the menu selected? (You can display this by clicking (HotSync) in the task tray (Notification area) at the bottom right of your computer window.) If not, select [Local USB]. B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse.
I cannot cancel the HotSync® operation B If you disconnect your CLIÉ handheld and computer during the HotSync® operation, the HotSync® operation will not perform correctly. In this case, perform a soft reset. b For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
Data cannot be synchronized with some applications using the HotSync® operation (continued) B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In this case, you may not synchronize some data/files using CLIE Organizer for PC (or Palm™ Desktop for CLIÉ). B You can synchronize Date Book, Address Book, To Do List, and Memo Pad of your CLIÉ handheld with Microsoft® Outlook or Lotus Organizer after installing Intellisync Lite on your computer.
I cannot back up some data using the HotSync® operation Backing up data and applications to “Memory Stick” media using Memory Stick Backup” in the “Handbook” (PDF format). Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu B Is Palm™ Desktop for CLIÉ properly installed on your computer? The hardware or software of your computer may not be compatible with Palm™ Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it.
HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window B Reinstall Palm™ Desktop for CLIÉ. I cannot perform a HotSync® operation via a wireless LAN B If a HotSync® operation is performed once, your computer's name is displayed in [Primary PC Name:] in the Primary PC Setup screen, which can be displayed by tapping [Primary PC Setup...] form [Options] in the menu of the HotSync screen.
If you are using Windows 2000 Professional/Windows XP, click [Hardware]. 3 4 Click [Device Manager]. Check if there is a device marked with or . A device with such a mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers.
I cannot perform a HotSync® operation via a modem (continued) B If you use a call waiting feature on your service line, select [Disable call waiting:] to enter the correct number in the Phone Setup screen which is displayed by tapping the box next to [Phone:] in the Preferences screen for [Network]. B If a prefix is required, select [Dial prefix:] to enter the correct number in the Phone Setup screen. B When using a modem other than a mobile communication adapter, check the battery power of the modem.
I cannot perform a IR HotSync® operation B Check that the IR port of your computer is enabled. B Check that (HotSync) is displayed in the task tray (Notification area) at the bottom right of your computer window and HotSync Manager is running. When HotSync Manager is running, the menu should be displayed by clicking (HotSync).
.............................................. I cannot beam data Verify the following first B Select [General] in the Preferences screen and check that [Beam Receive:] is set to [On]. B Make sure you point the IR port of your CLIÉ handheld directly at the IR port of the target device. B Make sure the distance between your CLIÉ handheld and the target device is 4 to 8 inches (approximately 10 to 20 centimeters). The optimum distance for beaming may vary depending on devices.
