4-670-948-11 (1) Your CLIÉ handheld does not operate properly You cannot perform the HotSync® operation Error message You cannot enter data properly How to operate basic applications (PIM) You cannot beam data You forgot your password You cannot use “Memory Stick®” media Troubleshooting Q&A You cannot back up data You cannot transfer data The peripheral devices are not recognized You cannot play music (Audio Player) About Sound Utility/Sound Converter You cannot start applications automatically (Memory S
Frequently-Asked Questions Note You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).
You cannot perform the HotSync® operation • Is the HotSync icon displayed in the Windows task tray on the desktop screen of your computer? If the icon is not displayed, click Start, then select Programs (All Programs in Windows XP), Sony Handheld and HotSync Manager to start HotSync Manager. • Is Local USB from the HotSync Manager shortcut menu selected in the Windows task tray? • Is the USB port active? “Memory Stick” media is not recognized • Eject “Memory Stick” media and try inserting it again.
Playing music: Your CLIÉ handheld is connected to the plug adapter (cradle), but SonicStage 1.5 does not recognize your CLIÉ handheld (Only models supplied with Audio Player) • Set to the music transfer mode. b For details, refer to Audio Player in the “CLIÉ Application Manual” installed in your computer. • Other applications are running on your computer. After a while, connect your CLIÉ handheld to the plug adapter (cradle) again. If this does not solve your problem yet, restart your computer.
Contents of Troubleshooting Symptoms Page Your CLIÉ handheld does not operate properly You cannot turn on your CLIÉ handheld Page 13 The screen is not displayed although the LED indicator is on Page 13 You cannot operate your CLIÉ handheld Page 14 Your CLIÉ handheld turns itself off Page 14 Your CLIÉ handheld does not make any sound Page 14 The backlight does not turn on when you adjust the brightness Page 15 level You cannot see the LCD properly Page 15 You cannot operate software or applicatio
Contents of Troubleshooting (continued) Symptoms You cannot perform the IR HotSync® operation Page Page 22 Error message The same error message is displayed repeatedly Page 25 The fatal error message is displayed and you cannot operate your CLIÉ handheld even by tapping RESET on the screen Page 25 When an application starts, “Insufficient free memory” message is displayed Page 25 The error message for insufficient memory space is displayed Page 25 The HotSync® operation does not start and the messag
Symptoms Page You cannot beam data Verify the following first Page 31 The error message for insufficient memory space is displayed Page 31 when you receive data via beaming You forgot your password You forgot the password and your CLIÉ handheld is locked Page 32 You forgot the password and your CLIÉ handheld is not locked Page 32 You cannot use “Memory Stick®” media You cannot copy/move data on “Memory Stick” media to your CLIÉ handheld Page 33 “Insert a Memory Stick media” message is displayed w
Contents of Troubleshooting (continued) Symptoms Page You cannot play music (Audio Player) Playing music There is no sound Page 36 You cannot turn up the volume level Page 36 The sound is disrupted for a moment Page 36 The sound is disrupted when you tap on the screen Page 36 The sound is disrupted or there is noise Page 36 You cannot play music while other applications are running Page 37 The sound is distorted Page 37 The sound is coming from only one side Page 37 The names of the music
Symptoms Page “Unsafe Removal of Device” message is suddenly displayed on the screen of your computer Page 40 Other problems Your CLIÉ handheld does not make any sound while operating Page 40 You cannot insert “Memory Stick” media into your CLIÉ handheld Page 40 You cannot use “Memory Stick” media previously used in other devices Page 41 You cannot operate your CLIÉ handheld for a while after inserting “Memory Stick” media Page 41 About Sound Utility/Sound Converter You cannot transfer audio dat
Contents of Troubleshooting (continued) Symptoms Page “Not enough memory on your palm. Please check free space.” Page 46 message is displayed You cannot connect to the Internet You cannot connect to the Internet Page 46 “Incomplete setup. Please check your network settings.
If you cannot solve your problem If you cannot solve your problem even with the solutions provided in this manual, follow the procedure below. Sony recommends that you make a note for displayed messages for future reference. Step 1 Refer to the operating instructions or the manual of each application • Read “Read This First (Operating Instructions)” and “Handbook” thoroughly. • Double-click the CLIÉ Info icon and select Manuals on your computer and read the details about the applications.
Before encountering problems .............................................. Making a backup is recommended We recommend that you back up your data in case of any unexpected trouble. Backing up your data will ensure that it can be restored on your CLIÉ handheld even if you have to perform a hard reset. Making a backup using Memory Stick Backup You can back up data to “Memory Stick” media using Memory Stick Backup. This is the most useful way to make a backup.
Troubleshooting Your CLIÉ handheld does not operate properly You cannot turn on your CLIÉ handheld B The battery power of your CLIÉ handheld has run out. Connect your CLIÉ handheld to the AC power adapter with the plug adapter (cradle) and turn on your CLIÉ handheld after a few minutes. If your CLIÉ handheld turns on, keep charging it. When the battery charge is done, perform a soft reset. (The battery charge takes approximately four hours normally.
You cannot operate your CLIÉ handheld B The POWER/HOLD switch is set to the HOLD mode. Your CLIÉ handheld will not operate when the HOLD mode is on. Make sure that the HOLD mode is off. (Only models equipped with a HOLD switch.) B Your CLIÉ handheld is placed near the IR port of your computer. Do not place your CLIÉ handheld near the IR port of your computer except when you perform the IR HotSync® operation, as a malfunction may occur.
B When you adjust the brightness level, the LCD backlight turns on. You may be not able to see the display properly if the brightness level is set to the lowest. However, this is not a malfunction. You cannot see the LCD properly B The brightness may be uneven depending on the angle of your vision, however this is not a malfunction. Adjust the brightness level by tapping the Brightness Adjustment icon on the bottom left corner of the screen. If the backlight is off, turn it on.
You cannot use the Jog Dial™ navigator B The JogAssist function is not set. You cannot use the Jog Dial™ navigator for applications that do not support the Jog Dial™ navigator operations when the JogAssist function is not set. Tap to select the Use JogAssist check box in the Jog Preferences screen from Preferences. b For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the JogAssist function” in “Handbook.” B The JogAssist function is not available for some applications. ....
Verify the following first • • • • Microsoft Windows 98 Second Edition Microsoft Windows 2000 Professional Microsoft Windows Me Microsoft Windows XP Note Upgraded operating systems are not supported.
For particular problems about the HotSync® operation, refer to the following. You cannot cancel the HotSync® operation midway B You may not be able to cancel the HotSync® operation even by tapping Cancel during the first few seconds of the HotSync® operation via the USB connection. Try again after a while. B If you cannot cancel even by tapping Cancel, perform a soft reset of your CLIÉ handheld.
You cannot synchronize data of some applications when performing the HotSync® operation Tip If you install Intellisync Lite in your computer, you can synchronize the data on Date Book, Address Book, To Do List and Memo Pad of your CLIÉ handheld with Microsoft® Outlook. (Only models supplied with Intellisync Lite.) b For details, refer to Intellisync Lite in the “CLIÉ Application Manual” installed in your computer.
HotSync Manager does not start (The HotSync icon is not displayed in the Windows task tray on the desktop screen of your computer) B Re-install the Palm™ Desktop for CLIÉ software. When you perform the HotSync® operation, the e-mail software of your computer starts B The e-mail software that you do not usually use or the e-mail software that is not installed in your computer is selected in Mail Setup.
You cannot perform the HotSync® operation via a modem Verifying your computer B Verify that the modem and the service line are properly connected. B Click the HotSync icon in the Windows task tray on the desktop screen of your computer and make sure that Modem is selected. B Verify that the modem connected to your computer is turned on. You cannot start the modem that has an auto-off feature from your CLIÉ handheld. B Verify that the modem is correctly connected to the serial port of your computer.
You cannot perform the IR HotSync® operation B The IR HotSync® operation cannot be performed for a computer without an IR port. B Verify that the HotSync icon is displayed in the Windows task tray on the desktop screen of your computer and that HotSync Manager is operating. HotSync Manager is operating properly if the menu is displayed after clicking the HotSync icon.
If you still cannot perform the HotSync® operation If you still have the HotSync® operation problems even after following the instructions in this manual, refer to the following. 1 Right-click My Computer and click Properties from the displayed menu. The System Properties screen is displayed. 2 For Windows 2000 Professional/Windows XP, click the Hardware tab. 3 4 Click the Device Manager tab. Check whether there are devices that are marked with and .
Verify that the USB port of your computer is enabled If you use a Windows 95 pre-installed computer or other old type of computers equipped with a USB port, the USB port may be disabled by default. If other devices such as a USB mouse cannot be used, verify the settings of your computer such as the BIOS. Or, right-click My Computer and click Properties (Click the Hardware tab and then Device Manager in Windows 2000 Professional/XP.
.............................................. Error message The same error message is displayed repeatedly The fatal error message is displayed and you cannot operate your CLIÉ handheld even by tapping RESET on the screen B Perform a soft reset by pressing the RESET button. If you cannot solve your problem even by performing a soft reset, perform a hard reset.
The error message for insufficient memory space is displayed B Delete the old data of Date Book and To Do List. In the case of Date Book, select Purge from the Record menu and set purge to Delete events older than and in the case of To Do List, select Purge from the Record menu and set purge to Delete all To Do items marked completed. B Delete the unnecessary memos and data. b For details, refer to the explanation of each application in the “CLIÉ Application Manual” installed in your computer.
