Troubleshooting Q&A

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You forgot your password

You forgot the password and your CLIÉ handheld is locked

B You must perform a hard reset of your CLIÉ handheld. If you perform a

hard reset, your CLIÉ handheld will be restored to its initial state and the

data or installed applications will be deleted.

For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting

your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”

You forgot the password and your CLIÉ handheld is not

locked

B You can use Security to delete the password, however all private data will

be deleted. If you perform the HotSync

operation before deleting the

password, you can back up all the data including the private data. To

restore the private data backed up to your computer, perform the HotSync

operation first to back up all the data to your computer and follow the steps

below.

1 Tap Password in the Security screen and then tap Lost

Password in the Password dialog box.

All the private data and password will be deleted.

2 Perform the HotSync

operation and restore your private data.