Troubleshooting Q&A

Verify that the USB port of your computer is enabled

If you use a Windows 95 pre-installed computer or other old type of computers

equipped with a USB port, the USB port may be disabled by default. If other

devices such as a USB mouse cannot be used, verify the settings of your

computer such as the BIOS.

Or, right-click My Computer and click Properties (Click the Hardware

tab and then Device Manager in Windows 2000 Professional/XP.) Click the

Device Manager tab and check that Universal Serial Bus

controllers is listed in the Device Manager window.