Troubleshooting Q&A

21
You cannot perform the HotSync
®
operation
Verifying your computer
B Verify that the computer is turned on and the automatic shut off setting in
the power saving mode is off.
B Verify that the modem and the service line are properly connected.
B Click the HotSync icon in the Windows task tray on the desktop screen
of your computer and make sure that Modem is selected.
B Verify that the modem connected to your computer is turned on. You
cannot start the modem that has an auto-off feature from your CLIÉ
handheld.
B Verify that the modem is correctly connected to the serial port of your
computer.
B Verify that Setup string in the Setup window is correct. For details,
refer to the manual of the modem.
B If you have any problem with Speed that you have selected in the Setup
window, such as As Fast As Possible, reduce it to the slower speed
setting.
B Verify that Speed is selected appropriately for the modem in the Setup
window.
B Turn off the modem once before reconnecting the modem and turn it on
again after a while.
You cannot perform the HotSync
®
operation via a modem
Continued on next page
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