Troubleshooting Q&A

17
Your CLIÉ handheld does not operate properly/ You cannot perform the HotSync
®
operation
B Is the operating system of your computer compliant?
The following are the operating systems that are compliant with your CLIÉ
handheld. Operating systems other than the following are not supported.
• Microsoft Windows 98 Second Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgraded operating systems are not supported.
B Is the USB cable connected to the plug adapter and your computer?
B Is the HotSync icon displayed in the Windows task tray on the desktop
screen of your computer?
If the icon is not displayed, click Start, then select Programs (All
Programs in Windows XP), Sony Handheld and HotSync Manager
to start HotSync Manager.
B Is Local USB from the HotSync Manager shortcut menu selected in
the Windows task tray?
Select Local USB if it is not selected.
B Is the USB port active?
Verify that the USB port operates normally by attempting to use other USB
devices, such as a USB mouse.
B When you use terminal extension products for laptops, such as a port
replicator, you may not be able to use either the port replicator or the USB
port of your computer.
B Quit other applications running on your computer.
If you cannot perform the HotSync
®
operation even after following the above
instructions, perform a soft reset by pressing the RESET button on the reverse
side of your CLIÉ handheld.
b For details, refer to “Basic Operations of your Sony CLIÉ™ handheld:
Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating
Instructions).”
Verify the following first
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