4-670-948-11 (1) Your CLIÉ handheld does not operate properly You cannot perform the HotSync® operation Error message You cannot enter data properly How to operate basic applications (PIM) You cannot beam data You forgot your password You cannot use “Memory Stick®” media Troubleshooting Q&A You cannot back up data You cannot transfer data The peripheral devices are not recognized You cannot play music (Audio Player) About Sound Utility/Sound Converter You cannot start applications automatically (Memory S
Frequently-Asked Questions Note You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).
You cannot perform the HotSync® operation • Is the HotSync icon displayed in the Windows task tray on the desktop screen of your computer? If the icon is not displayed, click Start, then select Programs (All Programs in Windows XP), Sony Handheld and HotSync Manager to start HotSync Manager. • Is Local USB from the HotSync Manager shortcut menu selected in the Windows task tray? • Is the USB port active? “Memory Stick” media is not recognized • Eject “Memory Stick” media and try inserting it again.
Playing music: Your CLIÉ handheld is connected to the plug adapter (cradle), but SonicStage 1.5 does not recognize your CLIÉ handheld (Only models supplied with Audio Player) • Set to the music transfer mode. b For details, refer to Audio Player in the “CLIÉ Application Manual” installed in your computer. • Other applications are running on your computer. After a while, connect your CLIÉ handheld to the plug adapter (cradle) again. If this does not solve your problem yet, restart your computer.
Contents of Troubleshooting Symptoms Page Your CLIÉ handheld does not operate properly You cannot turn on your CLIÉ handheld Page 13 The screen is not displayed although the LED indicator is on Page 13 You cannot operate your CLIÉ handheld Page 14 Your CLIÉ handheld turns itself off Page 14 Your CLIÉ handheld does not make any sound Page 14 The backlight does not turn on when you adjust the brightness Page 15 level You cannot see the LCD properly Page 15 You cannot operate software or applicatio
Contents of Troubleshooting (continued) Symptoms You cannot perform the IR HotSync® operation Page Page 22 Error message The same error message is displayed repeatedly Page 25 The fatal error message is displayed and you cannot operate your CLIÉ handheld even by tapping RESET on the screen Page 25 When an application starts, “Insufficient free memory” message is displayed Page 25 The error message for insufficient memory space is displayed Page 25 The HotSync® operation does not start and the messag
Symptoms Page You cannot beam data Verify the following first Page 31 The error message for insufficient memory space is displayed Page 31 when you receive data via beaming You forgot your password You forgot the password and your CLIÉ handheld is locked Page 32 You forgot the password and your CLIÉ handheld is not locked Page 32 You cannot use “Memory Stick®” media You cannot copy/move data on “Memory Stick” media to your CLIÉ handheld Page 33 “Insert a Memory Stick media” message is displayed w
Contents of Troubleshooting (continued) Symptoms Page You cannot play music (Audio Player) Playing music There is no sound Page 36 You cannot turn up the volume level Page 36 The sound is disrupted for a moment Page 36 The sound is disrupted when you tap on the screen Page 36 The sound is disrupted or there is noise Page 36 You cannot play music while other applications are running Page 37 The sound is distorted Page 37 The sound is coming from only one side Page 37 The names of the music
Symptoms Page “Unsafe Removal of Device” message is suddenly displayed on the screen of your computer Page 40 Other problems Your CLIÉ handheld does not make any sound while operating Page 40 You cannot insert “Memory Stick” media into your CLIÉ handheld Page 40 You cannot use “Memory Stick” media previously used in other devices Page 41 You cannot operate your CLIÉ handheld for a while after inserting “Memory Stick” media Page 41 About Sound Utility/Sound Converter You cannot transfer audio dat
Contents of Troubleshooting (continued) Symptoms Page “Not enough memory on your palm. Please check free space.” Page 46 message is displayed You cannot connect to the Internet You cannot connect to the Internet Page 46 “Incomplete setup. Please check your network settings.
If you cannot solve your problem If you cannot solve your problem even with the solutions provided in this manual, follow the procedure below. Sony recommends that you make a note for displayed messages for future reference. Step 1 Refer to the operating instructions or the manual of each application • Read “Read This First (Operating Instructions)” and “Handbook” thoroughly. • Double-click the CLIÉ Info icon and select Manuals on your computer and read the details about the applications.
Before encountering problems .............................................. Making a backup is recommended We recommend that you back up your data in case of any unexpected trouble. Backing up your data will ensure that it can be restored on your CLIÉ handheld even if you have to perform a hard reset. Making a backup using Memory Stick Backup You can back up data to “Memory Stick” media using Memory Stick Backup. This is the most useful way to make a backup.
Troubleshooting Your CLIÉ handheld does not operate properly You cannot turn on your CLIÉ handheld B The battery power of your CLIÉ handheld has run out. Connect your CLIÉ handheld to the AC power adapter with the plug adapter (cradle) and turn on your CLIÉ handheld after a few minutes. If your CLIÉ handheld turns on, keep charging it. When the battery charge is done, perform a soft reset. (The battery charge takes approximately four hours normally.
You cannot operate your CLIÉ handheld B The POWER/HOLD switch is set to the HOLD mode. Your CLIÉ handheld will not operate when the HOLD mode is on. Make sure that the HOLD mode is off. (Only models equipped with a HOLD switch.) B Your CLIÉ handheld is placed near the IR port of your computer. Do not place your CLIÉ handheld near the IR port of your computer except when you perform the IR HotSync® operation, as a malfunction may occur.
B When you adjust the brightness level, the LCD backlight turns on. You may be not able to see the display properly if the brightness level is set to the lowest. However, this is not a malfunction. You cannot see the LCD properly B The brightness may be uneven depending on the angle of your vision, however this is not a malfunction. Adjust the brightness level by tapping the Brightness Adjustment icon on the bottom left corner of the screen. If the backlight is off, turn it on.
You cannot use the Jog Dial™ navigator B The JogAssist function is not set. You cannot use the Jog Dial™ navigator for applications that do not support the Jog Dial™ navigator operations when the JogAssist function is not set. Tap to select the Use JogAssist check box in the Jog Preferences screen from Preferences. b For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the JogAssist function” in “Handbook.” B The JogAssist function is not available for some applications. ....
Verify the following first • • • • Microsoft Windows 98 Second Edition Microsoft Windows 2000 Professional Microsoft Windows Me Microsoft Windows XP Note Upgraded operating systems are not supported.
For particular problems about the HotSync® operation, refer to the following. You cannot cancel the HotSync® operation midway B You may not be able to cancel the HotSync® operation even by tapping Cancel during the first few seconds of the HotSync® operation via the USB connection. Try again after a while. B If you cannot cancel even by tapping Cancel, perform a soft reset of your CLIÉ handheld.
You cannot synchronize data of some applications when performing the HotSync® operation Tip If you install Intellisync Lite in your computer, you can synchronize the data on Date Book, Address Book, To Do List and Memo Pad of your CLIÉ handheld with Microsoft® Outlook. (Only models supplied with Intellisync Lite.) b For details, refer to Intellisync Lite in the “CLIÉ Application Manual” installed in your computer.
HotSync Manager does not start (The HotSync icon is not displayed in the Windows task tray on the desktop screen of your computer) B Re-install the Palm™ Desktop for CLIÉ software. When you perform the HotSync® operation, the e-mail software of your computer starts B The e-mail software that you do not usually use or the e-mail software that is not installed in your computer is selected in Mail Setup.
You cannot perform the HotSync® operation via a modem Verifying your computer B Verify that the modem and the service line are properly connected. B Click the HotSync icon in the Windows task tray on the desktop screen of your computer and make sure that Modem is selected. B Verify that the modem connected to your computer is turned on. You cannot start the modem that has an auto-off feature from your CLIÉ handheld. B Verify that the modem is correctly connected to the serial port of your computer.
You cannot perform the IR HotSync® operation B The IR HotSync® operation cannot be performed for a computer without an IR port. B Verify that the HotSync icon is displayed in the Windows task tray on the desktop screen of your computer and that HotSync Manager is operating. HotSync Manager is operating properly if the menu is displayed after clicking the HotSync icon.
If you still cannot perform the HotSync® operation If you still have the HotSync® operation problems even after following the instructions in this manual, refer to the following. 1 Right-click My Computer and click Properties from the displayed menu. The System Properties screen is displayed. 2 For Windows 2000 Professional/Windows XP, click the Hardware tab. 3 4 Click the Device Manager tab. Check whether there are devices that are marked with and .
Verify that the USB port of your computer is enabled If you use a Windows 95 pre-installed computer or other old type of computers equipped with a USB port, the USB port may be disabled by default. If other devices such as a USB mouse cannot be used, verify the settings of your computer such as the BIOS. Or, right-click My Computer and click Properties (Click the Hardware tab and then Device Manager in Windows 2000 Professional/XP.
.............................................. Error message The same error message is displayed repeatedly The fatal error message is displayed and you cannot operate your CLIÉ handheld even by tapping RESET on the screen B Perform a soft reset by pressing the RESET button. If you cannot solve your problem even by performing a soft reset, perform a hard reset.
The error message for insufficient memory space is displayed B Delete the old data of Date Book and To Do List. In the case of Date Book, select Purge from the Record menu and set purge to Delete events older than and in the case of To Do List, select Purge from the Record menu and set purge to Delete all To Do items marked completed. B Delete the unnecessary memos and data. b For details, refer to the explanation of each application in the “CLIÉ Application Manual” installed in your computer.
The HotSync® operation does not start and the message is displayed on the screen B The IR port of your computer may be set to search automatically for the IR port of other infrared devices. Follow the steps below to turn off this setting: Error message 1 Click Start on the Windows desktop screen, then select Settings and Control Panel (click Start and then Control Panel in Windows XP). 2 Double-click the Infrared icon (the Wireless icon in Windows 2000 Professional/XP). 3 Click the Sending image tab.
.............................................. You cannot enter data properly When you tap a button or screen icon, your CLIÉ handheld activates the wrong features B The digitizer is not correctly calibrated. Set the calibration properly in the Digitizer Preferences screen from Preferences. b For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Adjusting the Digitizer” in “Handbook.
Your CLIÉ handheld does not recognize your handwriting characters B If you want to learn about Graffiti® writing to write faster and accurately. b For details, refer to “Entering data on your Sony CLIÉ™ handheld: Using Graffiti® writing to enter data” in “Handbook.” .............................................. Your CLIÉ handheld does not show the correct date when you tap Today B The date setting of your CLIÉ handheld is not set correctly.
You cannot re-order memos in the list B If you cannot manually arrange the order of the memos in the Memo Pad list screen, tap Preferences from the Options menu. Make sure that Sort by is set to Manual. B The settings of the display order in the Palm™ Desktop for CLIÉ software cannot be synchronized.
.............................................. You cannot beam data Verify the following first B Verify that Beam Receive is set to On in the General Preferences screen from Preferences. B The distance between the two devices is not correct. Verify that your CLIÉ handheld and the other Palm OS® PDA devices are between 4 to 8 inches (approximately 10 to 20 centimeters) apart, and that the path between your CLIÉ handheld and the device must be unobstructed.
.............................................. You forgot your password You forgot the password and your CLIÉ handheld is locked B You must perform a hard reset of your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to its initial state and the data or installed applications will be deleted. b For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).
.............................................. You cannot use “Memory Stick®” media You cannot copy/move data on “Memory Stick” media to your CLIÉ handheld B Make sure that the write protect tab of “Memory Stick” media is not set to the LOCK position. B The memory space in your CLIÉ handheld is insufficient. To copy or move data on “Memory Stick” media to your CLIÉ handheld, you need free memory space in your CLIÉ handheld that is at least the same size as the data you copy or move.
You cannot display data on “Memory Stick” media B The data installed with Install tool in the Palm™ Desktop for CLIÉ software will be saved in the /PALM/Launcher folder on “Memory Stick” media. If the application in your CLIÉ handheld cannot access this folder although the installation was successful, the data will not be displayed. Copy the data on “Memory Stick” media to your CLIÉ handheld using Memory Stick Gate.
.............................................. You cannot back up data You cannot back up some data to your computer via the HotSync® operation B You cannot make a backup for the following applications or data using the HotSync® operation. • Applications or data installed from “Memory Stick” media or beamed. • Some applications and driver files added later, or some data on applications. For details on applications that cannot be backed up, refer to the manual(s) of each application.
.............................................. You cannot play music (Audio Player) (Only models supplied with Audio Player) Playing music There is no sound B Increase the volume level. B Make sure that the volume is not set to the Muting mode. You cannot turn up the volume level B Tap AVLS to switch to the normal display. The sound is disrupted for a moment B When you tap REVERSE or SHUFFLE, the sound is disrupted for a moment, however this is not a malfunction.
You cannot play music while other applications are running B Select the Enable background play check box in the Preferences screen from Audio Player. B You cannot play music while Kinoma Player is running. The sound is distorted B The bit rate at the time of recording is low. Record at the higher bit rate that is within the specified range. in your computer. The sound is coming from only one side B Insert the headphone plug properly in the headphone jack.
MP3 files cannot be read or played B Check whether the format can be played on your CLIÉ handheld. b For details on formats that can be played on your CLIÉ handheld, refer to Audio Player in the “CLIÉ Application Manual” installed in your computer. B You cannot play files encoded in VBR (Variable Bit Rate). Files that show the bit rate of 0 kbps in the About Track screen are files encoded in VBR.
Your CLIÉ handheld is connected to the plug adapter (cradle), but SonicStage 1.5 does not recognize your CLIÉ handheld B You need “MagicGate Memory Stick” media. Check whether “Memory Stick” media you use is “MagicGate Memory Stick” media. B Other applications are running on your computer. After a while, connect your CLIÉ handheld to the plug adapter (cradle) again. If this does not solve your problem yet, restart your computer. B Verify that the plug adapter (cradle) is properly connected to your computer.
The operation is unstable when your CLIÉ handheld is connected to your computer B If you connect the plug adapter (cradle) to your computer using a USB hub or USB extension cable, the operations may not work properly. Connect the USB cable directly to the USB port of your computer. “Unsafe Removal of Device” message is suddenly displayed on the screen of your computer B Do not remove your CLIÉ handheld from the plug adapter (cradle) or tap Exit during check in/check out (Sending music).
You cannot use “Memory Stick” media previously used in other devices Stick” media” in “Handbook.” You cannot operate your CLIÉ handheld for a while after inserting “Memory Stick” media B When you insert “Memory Stick” media containing many music files, the operations may take some time. However, this is not a malfunction. Wait until either the song name is displayed on the Audio Player screen or the “Memory Stick” LED turns off. ..............................................
You cannot transfer audio data to your CLIÉ handheld 1 Start Memory Stick Gate on your CLIÉ handheld. 2 Search the database that meets all the following terms. • type: PCMr • Creator ID: SdAd • DB name: “AlarmSound???????????????????” (? stands for a single digit.) 3 Delete the database you have searched. B If you converted audio data using Sound Converter supplied with your CLIÉ handheld and transferred the data to another CLIÉ handheld of Palm OS® 5, follow the steps below to delete the data.
You cannot start applications of the autorun setting when you insert “Memory Stick” media B The files of the autorun setting are not set correctly. The files of the autorun setting may have been created in another version of Memory Stick Autorun, or have been modified for some reasons. Set the files of the autorun setting again in Memory Stick Autorun supplied with your CLIÉ handheld. B The applications or data that need(s) to have installed are not on “Memory Stick” media.
You cannot delete the applications or data after taking out “Memory Stick” media B If you are operating on key operations or tapping frequently, or using some applications that automatically switch the display, such as games or display viewers, your CLIÉ handheld does not recognize “Memory Stick” media inserted or taken out. In such a case, you cannot delete the data even if you take out “Memory Stick” media. Tap Recover in Tools from the Options menu and delete the data.
Your CLIÉ handheld sometimes does not make the sound when you take out “Memory Stick” media • Just after you set the autorun setting for the first time. • Memory Stick Autorun or Memory Stick Gate is running when you insert “Memory Stick” media and the applications do not start automatically.
The buttons in the Tools dialog box are not displayed when you tap Tools from the Options menu B Recover and Delete autorun setting are displayed in the Tools dialog box only when the operations are enabled and they are not displayed when the operations are disabled. • Recover will be displayed when you start the application automatically and start Memory Stick Autorun without taking out “Memory Stick” media.
You cannot connect to the Internet just after restoring data using Memory Stick Backup B Select Service again in the Network Preferences screen from Preferences. (You do not need to change the Network settings.) After selecting the same service, tap Connect to connect to the Internet. You cannot use e-mails (CLIE Mail) You cannot send or receive e-mail messages You cannot send e-mails B Verify the e-mail address of the person to whom you are sending.
The message for incorrect ID or password is displayed B Verify the settings, such as your user name or password, following the instructions of CLIE Mail in the “CLIÉ Application Manual” installed in your computer. You cannot synchronize the data of CLIE Mail with that of the e-mail software of your computer, such as Outlook Express B When Microsoft® Outlook Express and Microsoft® Outlook are installed in one computer, you may not be able to synchronize the data of Outlook Express with that of CLIE Mail.
Other problems You have received e-mails from Mailer Daemon B Your e-mail has not been received. Verify the e-mail address of the person to whom you are sending. If you still receive e-mails from Mailer Daemon although the e-mail address is correct, the mail server of the receiver may have some system trouble or the receiver may no longer be using that e-mail address. You cannot synchronize e-mails with the e-mail software of your computer B Verify the settings of forwarding e-mails.
Customer Support and Customer Registration ■ For customer support information Refer to “Support Information for CLIÉ handheld and Applications.” ■ For online customer registration (only for customers in the U.S.A. and Canada) Refer to “Support Information for CLIÉ handheld and Applications.
For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http://www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan and Thailand http://vaio-online.sony.
