Troubleshooting Q&A

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If your problem still persists, then proceed to the next page.
Playing music: Why doesn’t SonicStage 1.5 recognize the
CLIÉ handheld even when it is placed in the cradle?
• Set to the music transfer mode.
b
For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed
on your computer.
• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle
again. If the problem still persists, restart the computer.
Why can’t I connect to the Internet?
• Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld
(Preferences): Changing the Network preferences” in the “Handbook” and
check that the settings of Network Preferences are proper.
• Check that the connection between your CLIÉ handheld and network card
is proper.
• “NetFront” may not be able to display certain websites designed for your
computer’s browser software.
b
For details, refer to the “CLIÉ Application Manual” installed on your computer.
Why can’t I connect to the Internet using a Wireless LAN
card?
• Check that the Wireless LAN card is recognized properly by your CLIÉ
handheld.
• Check that the correct settings are made under Network Preferences on
your CLIÉ handheld.
• Check that the correct network settings are made for the target device
(access point).
b
For details, refer to the manual of each network card or target device.
Why can’t I send or receive e-mails?
• Follow the steps mentioned in “CLIE Mail” in the “CLIÉ Applications
Manual” installed on your computer. Check that the settings of mail server,
user name, and password are correct.
• If you cannot send an e-mail message, check the destination e-mail address.