Troubleshooting Q&A

You cannot perform a HotSync

operation

• Is the HotSync icon displayed in the task tray on the lower right of the

screen of your computer?

If not displayed, select Programs (In Windows XP, All Programs)-

Sony Handheld-HotSync Manager from the Start menu, and start the

HotSync Manager.

• Is the check box of Local USB of the menu (displayed after clicking the

HotSync

icon) selected?

• Is the USB port active?

“Memory Stick” media is not recognized

• Eject the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a

cotton swab.

• You cannot use a “Memory Stick” media that is formatted in a device other

than your CLIÉ handheld. Please format it in your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data in “Memory

Stick” media may not be displayed. Recharge the battery of your CLIÉ

handheld.

The peripheral devices or the network card are not

recognized

• After turning off your CLIÉ handheld, remove the peripheral device or the

network card and try connecting again.

• For the latest support information on the peripheral devices or the network

card, refer to http://www.sony.com/peg/support/ and select the appropriate

model.

Playing music: The MP3 files cannot be read or replayed

• Check whether the MP3 files are copied in the /PALM/Programs/

MSAUDIO folder of “Memory Stick” media.

• Check whether the format can be replayed in your CLIÉ handheld.

For details on formats that can be replayed in your CLIÉ handheld, refer to

“Audio Player” in “CLIÉ Application Manual” on your computer.

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