4-668-516-11 (1) Your CLIÉ Handheld does not operate properly About CLIE Launcher You cannot perform a HotSync® operation Error message You cannot input properly How to operate basic applications (PIM) You cannot beam data You forget your password Troubleshooting Q&A You cannot use “Memory Stick” media You cannot make a backup You cannot transfer data The peripheral devices are not recognized You cannot play music (Audio Player) About Sound Utility/Sound Converter 2 Personal Entertainment Organizer PEG
Frequently-Asked Questions Tip You can also solve the following problems by resetting your Sony CLIÉ™ handheld. For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).” b You cannot turn on your CLIÉ Handheld • Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.
You cannot perform a HotSync® operation • Is the HotSync icon displayed in the task tray on the lower right of the screen of your computer? If not displayed, select Programs (In Windows XP, All Programs)Sony Handheld-HotSync Manager from the Start menu, and start the HotSync Manager. • Is the check box of Local USB of the menu (displayed after clicking the icon) selected? HotSync • Is the USB port active? “Memory Stick” media is not recognized • Eject the “Memory Stick” media and try inserting it again.
Playing music: The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheld • Set to the music transfer mode. b For details, refer to “Audio Player” in “CLIÉ Application Manual” on your computer. • Other applications are starting on your computer. After a while, place your CLIÉ handheld on the cradle again. If this does not solve the problem, restart the computer.
Contents of Troubleshooting Symptoms Page Your CLIÉ Handheld does not operate properly You cannot turn on your CLIÉ handheld Page 13 The screen is not displayed though the POWER LED is on Page 13 No response to operations Page 13 Your CLIÉ handheld keeps turning itself off Page 14 Your CLIÉ handheld does not make any sounds Page 14 The backlight does not turn on when you adjust the brightness Page 15 level The LCD cannot be viewed properly Page 15 Software or Applications do not operate proper
Contents of Troubleshooting (continued) Symptoms Page The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu Page 21 icon The HotSync Manager does not start (The HotSync is not displayed in the bottom right of the computer screen) Page 21 When you perform a HotSync® operation, the mail software of your computer starts Page 21 You cannot perform a HotSync® operation via modem Page 21 ® You cannot perform an IR HotSync operation Page 23 If you still cannot perform
Symptoms Page You cannot re-order memos in a list Page 29 An event created in the Date Book application cannot be listed Page 30 in the week view The vCard data imported from the Address application in your CLIÉ handheld by beaming cannot be read by the Palm™ Desktop for CLIÉ software Page 30 You cannot beam data Issues to be verified at first Page 30 The error message is displayed for insufficient memory when you receive data via beaming Page 31 You forget your password You forget the password an
Symptoms Page You cannot transfer data You cannot transfer image files or movie files from your computer to your CLIÉ handheld The peripheral devices are not recognized Page 34 Page 35 You cannot play music (Audio Player) Playing music There is no sound Page 35 The sound is too low Page 35 The sound is disrupted for a moment Page 35 The sound is noisy Page 35 You cannot play music while other applications are running Page 36 The sound becomes distorted Page 36 The sound is coming from only
Contents of Troubleshooting (continued) Symptoms Page After you connect to the computer, the drive is recognized but Page 39 the contents cannot be seen Operation during connection is unstable Page 39 The error message “The disk is out” is suddenly displayed on the screen Page 39 Other problems The CLIÉ handheld does not make any sound while working Page 39 The “Memory Stick” media cannot be inserted Page 39 “Memory Stick” media that is used with other devices cannot be used Page 40 Even after ins
Symptoms Page All or some website contents are not displayed Page 43 Internet connection takes too much time to download the contents of websites Page 44 You cannot access a certain website Page 44 You cannot utilize e-mail (CLIE Mail) You cannot send or receive e-mail messages You cannot send mails Page 45 You cannot receive mails Page 45 You get a message saying that your ID is incorrect or that the password is incorrect Page 45 You cannot synchronize the data of your computer’s E-mail softw
When you cannot solve the problem When you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you write down the text of any displayed message or alert for future reference. Step 1 Refer to the operating instructions or the manual of each application • Please read “Read This First (Operating Instructions)” and “Handbook” thoroughly.
To avoid problem .............................................. Making a backup is recommended We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved in the CLIÉ handheld even when you have to perform a hard reset. Making a backup using the Memory Stick Backup application You can make a backup in the “Memory Stick” media using the supplied Memory Stick Backup application. This is the most convenient way to make a backup.
Troubleshooting Your CLIÉ Handheld does not operate properly You cannot turn on your CLIÉ handheld B The HOLD switch of your CLIÉ handheld is on. Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off. B The battery has run out. Connect your CLIÉ handheld to the adapter with the cradle and turn on your CLIÉ handheld after a few minutes. When your CLIÉ handheld turns on, charge it. When the battery charge is done, perform a soft reset.
No response to operations B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from your computer’s infrared port except when performing an IR HotSync® operation, as a malfunction may occur. Or, tap General in the Preferences screen and check that the Beam Receive function is turned off. B Perform a soft reset by pressing the reset button.
B When you are adjusting the brightness level, the LCD backlight turns on. When brightness is set to the lowest level, the display may be illegible. This is not a malfunction. The LCD cannot be viewed properly B Depending upon the angle of vision, the brightness may be uneven, but this is not a malfunction. Adjust the brightness level by tapping the “Brightness adjustment icon” on the bottom left of the screen.
.............................................. About CLIE Launcher You cannot drag and drop in CLIE Launcher B Select the check box of Use Drag & Drop in CLIE Launcher Preferences and press the OK button. b For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE Launcher”” in “Handbook.” You cannot start CLIE Launcher B When the application screen of the Palm OS® standard is displayed, select Go To CLIE Launcher View from the Options menu.
Do the CLIE Launcher groups and the categories of Palm OS® standard screen differ? You cannot perform a HotSync® operation Issues to be verified at first Verifying your CLIÉ handheld B Is the Palm™ Desktop for CLIÉ software installed? B Is the connector between your CLIÉ handheld and cradle dirty? If it is dirty, try re-installing your CLIÉ handheld several times in the cradle to clean the connector.
Issues to be verified at first Verifying your computer B Is the operating system of your computer compliant? The following are the operating systems that are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 98 Second Edition • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgraded operating systems are not supported.
For particular problems about HotSync® operation, refer to the following. You cannot start a HotSync® operation when pressing the HotSync button of the cradle B Perform a soft reset on the device. You cannot cancel a HotSync® operation midway B You may not be able to cancel a job even by tapping Cancel, a few seconds after you start HotSync® operation via USB connection. Try again after a while. B When you cannot cancel even by tapping Cancel, perform a soft reset of your CLIÉ handheld.
Data cannot be synchronized with some applications when a HotSync® operation is performed B There is insufficient memory in your CLIÉ handheld. Delete the unnecessary data and perform the HotSync® operation once again. B Private data is hidden with the Security setting. The data that is hidden cannot be displayed on the Palm™ Desktop for CLIÉ software. When you want to display, select Show Records in Current Privacy settings of Security and enter the password.
The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (The HotSync icon is not displayed in the bottom right of the computer screen) B Install the Palm™ Desktop for CLIÉ software once again. When you perform a HotSync® operation, the mail software of your computer starts B A mail software that you do not use regularly or a mail software that is not installed is selected in Mail setup.
You cannot perform a HotSync® operation via modem B When you have dialed an outside line, select the check box of Dial prefix in your CLIÉ handheld and enter the correct number. B Check whether you can hear any noise coming from your service line. Sometimes the line may get cut because of such noises. B When using a modem other than the CF modem card, check the remaining battery of the modem.
You cannot perform an IR HotSync® operation B The IR HotSync® operation cannot be performed for a computer without an IR port. B When using Windows 2000 Professional/Windows XP, click the HotSync icon on the bottom right of the screen of your computer and make sure the Beaming is checked. B When using Windows 98 Second Edition/Windows Me, click the HotSync icon on the bottom right of the screen of your computer and make sure the Local Serial check box is checked.
If you still cannot perform a HotSync® operation If you have reviewed the items in the troubleshooting list and the HotSync® operation problem persists, review the following. Check whether there is an “Unknown device” in the device manager of your computer 1 Right-click My Computer and select Properties from the displayed menu. The System Properties screen is displayed. 2 For Windows 2000 Professional/Windows XP, click the Hardware tab. 3 4 Click the Device Manager tab.
Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other old type of computer equipped with a USB port, the USB port may be disabled by default. If another device such as a USB mouse cannot be used, check the BIOS setting of your computer. Also check the Device Manager.
.............................................. Error message An error message is displayed repeatedly B Follow the instructions of the message. When an application starts, “Invalid process” is displayed B If there is insufficient memory in your CLIÉ handheld or “Memory Stick” media, then the application may not start. Delete any unnecessary data.
