Read This First

Symptoms
The computer does not recognize your camcorder.
You cannot use the supplied software, Picture Motion Browser on the Macintosh computer.
You cannot view the videos recorded on a tape on the computer.
You cannot view the still images recorded on a
“Memory Stick Duo” on the computer.
The
“Memory Stick” icon ([Removable Disk]) does not appear on the computer screen.
You cannot copy still images to the computer.
Picture Motion Browser does not function correctly.
The file transferred from the computer is not written to the
“Memory Stick Duo” in your camcorder.
[Cannot start Easy Handycam.] or [Cannot cancel Easy Handycam with USB connected] appears on
the screen of your camcorder.
The actual displayed screen or message is different from that shown in this
“First Step Guide.”
Troubleshooting
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