User Manual
Support
Article ID:40372| Last Updated:07/20/2017
IMPORTANT: The playback of CD-R or CD-RW media isn't guaranteed on your device.
Follow the steps below to troubleshoot an issue with a commercially-produced disc:
Note: Refer to your device's manual for model-specific information. Go to Manuals, Specifications & Warranty.
1. Make sure that the disc is inserted correctly with the label side up.
2. Use a soft, dry cloth to clean the disc.
WARNING! There's a risk of data loss. Don't use solvents such as benzene, thinner, commercially available
cleaners, or anti static spray intended for vinyl records. These products can damage the disc.
3. Reinsert the disc, and then press the PLAY button to see if the disc plays.
Note:
◦ Hold the disc on the outer edge and don't touch the surface.
◦ Only press the PLAY button once. If you press the button more than once, the disc will stop playing. If this
button doesn't work, repair may be required.
4. For disc players with a HOLD switch, make sure that the switch is set to the OFF position.
5. Try to play a couple of different discs.
Note: If the issue doesn't occur, the previous disc is faulty. Otherwise, continue with the troubleshooting steps.
6. If applicable, reset the CD player.
Note: If your device doesn't have a RESET button, or steps to reset the memory:
1. Unplug the power cord and removethe batteries, if applicable.
2. Let your device sit for a couple of minutes without power.
3. Plug the power cord back to in to the AC power outlet.
7. If the disc still won't play, open the disc compartment, and let your device sit for about one hour to allow any
moisture condensation to evaporate.
8. If your device doesn't play any of the discs, the laser pick up may be dirty.
IMPORTANT: CD or DVD player lens cleaners are not recommended. Only a factory-trained technician can
clean the lenses.
If the issue still occurs, repair may be required.
The Compact Disc (CD) Won't Play
Product Categories Register a Product Repair Parts CommunitySupport by Type
Contact Support USA
Electronics PlayStation Entertainment Support
Search