User's Manual

86 Troubleshooting
data and settings you have made will
be lost when you do this
% 88 Master
reset.
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty
or has not been used for a long time.
Solution: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause: A service is not
activated or your subscription does
not support the function.
Solution: Contact your network
operator.
Possible cause: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the Send
menu is sometimes unavailable.
I do not understand the language in
menus
Possible cause: The wrong language is
set in the phone.
Solution: Change the language
% 15
Phone language.
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery
% 4
Battery.
Solution: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected
% 4 Battery.
Possible cause: The battery
connection is poor.
Solution: Remove the battery and
clean the connectors. You can use
one of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are not
damaged.
Possible cause: The battery is worn
out and needs to be replaced.