User's Manual

88
Troubleshooting
Draft for Internal Use Only - PA2
I cannot use the Internet/WAP
Possible cause: Your subscription does not include
data capability.
Solution: Please contact Cingular.
Possible cause: Internet settings are missing or
incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – WAP” and follow the instructions.
% 68 Settings.
The phone cannot be detected by
other users via Bluetooth
Possible cause: You have not turned Bluetooth on.
Solution: Make sure that Bluetooth is turned on and
that your phone is visible to other users.
% 75 To
hide or show your phone when using Bluetooth.
Master reset
The changes that you have made to settings and the
content that you have added or edited, will be
deleted.
• If you select Reset Settings, the changes that you
have made to settings will be deleted.
• If you select Reset All, in addition to your
changes to settings, all contacts, messages,
personal data, and content that you have
downloaded, received or edited will also be
deleted.
To reset the phone
1 } Settings } the General tab } Master Reset.
2 } Reset Settings or } Reset All.
3 } Yes to continue.
4 Enter the phone lock code (0000 or the new
code if you have changed it) } OK.
Error messages
Insert SmartChip
Possible cause: There is no SmartChip in the phone
or you may have inserted it incorrectly.
Solution: Insert a SmartChip.
% 8 To insert
SmartChip and battery.
Possible cause: The SmartChip connectors need
cleaning.
Solution: Remove the SmartChip and clean it. Also
check that the card is not damaged in a way that
may prevent connection to the phone connectors. In
that case, contact Cingular for a new SmartChip.
If you select Reset All, content such as melodies and
pictures that you have downloaded, received or edited
is also deleted.