User's Manual Part 1

Problems connecting to a PC or another device
Cannot establish a connection using a USB cable
•
Make sure the USB cable is connected correctly to the computer.
•
Make sure the phone lock is not active.
Cannot transfer items using Bluetooth wireless technology
•
Make sure the Bluetooth function is activated in your phone and the other device, and the
visibility of the phone is turned on.
•
Make sure the devices are within range of each other. A range of 10 metres (33 feet) is
recommended. See Visibility on page 61 for more information.
Cannot establish a connection with a Bluetooth device
•
Make sure the devices are correctly paired. See Using Bluetooth™ wireless technology
on page 61.
•
Make sure the devices are charged.
•
Make sure the devices are within range of each other. A range of 10 metres (33 feet) is
recommended.
Cannot use my phone as a modem
•
Ask AT&T to enable your data connection.
•
Connect your phone to your computer using a USB cable or a Bluetooth connection.
Cannot synchronise with my computer
•
Connect your phone to your computer using a USB cable or a Bluetooth connection. See
Connectivity on page 64.
Cannot see media content
If you cannot see the media content that is saved in your phone or on a memory card from
the Media application, please check the maximum or minimum amount of content you are
allowed to save. If the maximum storage level is exceeded for media content, try to update
your media libraries manually. See To update media libraries manually on page 31.
Miscellaneous
Screen does not respond to touch
•
You may find that you select an item, for example, a key or a menu option, but another
item is activated. Calibrating the screen ensures that the correct item is activated. Run the
setup wizard to calibrate the screen. See To use the setup wizard on page 67.
Applications do not respond
•
Turn off the phone and turn it on again.
•
Remove the battery, wait for about 10 seconds, and insert the battery again.
•
If the problem remains, restore your phone to its factory settings. See Factory settings on
page 75. All data will be lost.
System failure
In the case of a system failure, and if your phone does not restart automatically, press and
hold down the on/off key for at least 10 seconds to turn off the phone. Then press the on/
off key to turn on your phone.
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