User's Guide

67Troubleshooting
To use the phone lock
1 From standby select Menu >
Settings >
the General tab > Security > Locks >
Phone protection > Protection.
2 Select an option.
3 Enter the phone lock code and select
OK.
To unlock the phone
• Enter your code and select OK.
To change the phone lock code
1 From standby select
Menu > Settings >
the General tab > Security > Locks >
Phone protection > Change code.
2 Enter the old code and select OK.
3 Enter the new code and select OK.
4 Repeat the code and select OK.
IMEI number
Keep a copy of your IMEI (International
Mobile Equipment Identity) number in
case your phone is stolen.
To view your IMEI number
• From standby press , , ,
, .
Troubleshooting
Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
I cannot synchronize with an Internet
service, use the Internet, PlayNow™,
TrackID™, My friends, Java, picture
messaging, email, or blogging
Your subscription does not include
data capability. Settings are missing
or incorrect.
You can download settings using the
setup wizard or by going to
www.sonyericsson.com/support.
To download settings using the
Setup wizard
1 From standby select Menu > Settings
> the General tab > Setup wizard >
Settings download.
2 Follow the instructions that appear.
Contact your network operator or
service provider for more information.