User's Guide

Troubleshooting
My phone is not working as expected
If you experience problems with your phone, check these
tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then
restart your phone.
•
Update your phone. Even if you have the latest software,
updating your phone can improve software stability and
solve other problems. By running the latest update on
your phone, you also ensure optimal performance and
get the latest enhancements.
•
Reset your phone.
Be patient while resetting your phone. Restarting the
phone during a reset procedure may damage the
phone permanently.
Resetting the phone
When you reset your phone, you delete all data, including
downloaded applications. You are basically resetting the
phone to the state it was in before you first turned it on. So
before you perform a reset, make sure to back up any
important data saved on your phone.
To reset the phone
1
From the Home screen, drag
upwards.
2
Find and tap Settings > General > Master reset > Reset
all .
3
Tap Reset.
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