User's Manual

66 Troubleshooting
Troubleshooting
Why doesn’t the phone work the way I
want it to?
Some problems require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Problems with memory capacity or
the phone is working slowly
Restart your phone every day to free
memory.
You also have the option to do a
Master Reset.
Master reset
The changes that you have made to
settings and the content that you have
added or edited, will be deleted.
• Reset Settings changes all phone
settings back to the factory defaults.
• Reset All changes all settings back to
the factory defaults, and removes all
contacts, messages and personal
data that you have downloaded,
received or edited will also be deleted.
To reset the phone
1 From standby select Menu } Settings
} the General tab } Master Reset.
2 Select an option.
3 When instructions appear, select
Continue.
No battery icon appears when I start
charging the phone
It may take up to 30 minutes before
the battery icon appears on the
screen.
Some menu options appear in grey
A service is not activated or your
subscription does not support the
function.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
to the phone or the battery connection
is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced.
Make sure the battery is inserted
correctly % 4 To insert SIM card and
battery.
If you select Reset All, content such as
melodies and pictures that you have
downloaded, received or edited is also
deleted.
Laura-UG-R1A-AE.book Page 66 Thursday, March 15, 2007 9:26 AM