User's Manual

49Troubleshooting
Troubleshooting
Some problems require you to call
your network operator, but you can
solve most problems yourself.
Some menu options appear in grey
A service may not be activated or
your subscription does not support
a function. Contact your network
operator.
The phone is working slowly
Delete unwanted content and then
restart the phone.
No indication of charging
The battery is empty or has not been
used for a long time. It may take up
to 30 minutes before the battery icon
appears.
The phone cannot be turned on
The battery is discharged
% 4 To charge the battery.
Charging a non Sony Ericsson
battery
% 54 Battery.
The wrong menu language is shown
% 12 To change the phone language.
Master reset
Delete your settings and the content
you have added or edited.
To reset your phone
} Settings } General } Master reset.
Select Reset settings to delete your
changes to settings or Reset all to
delete your changes to settings, all
contacts, messages, personal data,
and content you have downloaded,
received or edited. } Continue.
Error messages
Insert SIM
Is the SIM card correctly inserted?
% 4 To insert the SIM card
Insert correct SIM card
Are you using the correct operator
SIM card for your phone?
If you need to take your phone to repair,
copy your content and personal
information to another device as it may
be lost during repair. For more support
go to www.sonyericsson.com/support.