User's Manual

22
Troubleshooting
Some problems require that you call your service provider,
but most of the problems you can easily correct yourself.
Remove the SIM card before handing your phone in for
repair.
Why do I have problems with memory capacity and
speed?
You need to restart your phone from time to time.
1 Turn off the phone and remove the battery cover
% 4 Insert the SIM card and battery.
2 Remove the battery for 10 seconds and then insert it in
the phone.
3 Put the battery cover on and turn on the phone.
My screen freezes or flickers, what should I do?
• Do a master reset % 20 Master reset.
Why can’t I turn on my phone?
• Try charging the battery until it is fully charged. The
battery icon may not appear until the phone has charged
for 30 minutes.
Why can’t I charge my phone?
Why does my phone turn itself off?
Something in your pocket or bag has probably activated
the on/off key.
• Lock the keypad % 21 Automatic keylock.
• Attach the charger properly.
The power icon on the
charger should face upwards.
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