User Manual

18 Additional information
• Phone finds no Chatpen (step 2)
The cause can be one of the following:
- Something is in the way of the Chatpen and the phone. Make
sure there is no solid object between the Chatpen and the phone.
Start pairing again.
- The Bluetooth function in your phone is set to off. See your
phone user’s guide for instructions how to activate Bluetooth.
- If nothing is in-between, and the Bluetooth function in your
phone is activated, restart the phone and the Chatpen (put on
the cap and take it off again), and start pairing again.
• Old software revision in phone appears on the phone.
Contact your phone retailer for new software. Start pairing from
the beginning.
Pen setup
• An error message appears instead of Pen is ready for use. (Setting
up your Chatpen alt. A)
Despite the error message, the setup might have been correctly
performed. Check this by sending an e-mail or text message to
yourself.
• Receives no text message after ticking on service provider’s
configuration paper (Setting up your Chatpen alt. C)
The cause can be one of the following:
- You have not waited long enough. It may take up to 10 minutes.
- Network signal for mobile telephony may be weak. Move to
another place and try to tick again.
- Service provider does not answer. Try configuration by
“Alternative D: Manual set-up” on page 5.
Writing
• Chatpen vibrates and light is red when writing
The Chatpen is not registering your strokes. The cause can be one
of the following:
- Your paper does not have Anoto functionality. Make sure the
paper is marked “Digital paper enabling Anoto functionality”.
- You are writing outside the drawing area or too close to the
edges. Make sure you write on the drawing area, not too near
the edges.
CHA-30-R2A.book Page 18 Thursday, December 13, 2001 10:44 AM