User's Manual Part 2

Troubleshooting 168
Troubleshooting
This chapter consists of a selection of suggestions for solving
possible problems with your P800.
Start problems
• Hand-held phone: Recharge or replace the battery.
• Vehicle Handsfree: Check that the P800 is properly inserted
into the holder and check the fuse in the fuse holder
(connected to the battery cable).
SIM card related problems
Insert card
A SIM card has not been inserted into your P800. See “Getting
started” on page 7 for instructions on inserting the SIM card.
PIN & unblocking PUK code
Contact your dealer if you have forgotten your PIN or
unblocking PUK code. By default you need your PIN or PUK
code to unlock your P800.
Tip Store PIN and unblocking PUK code information in a safe
place.
Wrong PIN
The PIN code has been entered incorrectly. The message is
followedbytheprompt
Enter PIN .
Enter the PIN code correctly and press or .
Note If your PIN is entered incorrectly three times in a row, the
SIM card will be blocked. You can unblock it by using your
PUK.
Blocked contact card provider
The SIM card is permanently blocked after the Personal
Unblocking Key (PUK) has been entered incorrectly ten times
in a row. Contact your network operator.
Card blocked unblock?
This message appears if the PIN code has been entered
incorrectly three times in a row.
To unblock the SIM card
1. Press
2. Enter your personal unblocking key (PUK) and press .
Note Your PUK is provided by your network operator when you
purchase your SIM card.
P800_UM.book Page 168 Wednesday, August 28, 2002 4:19 PM