User's Manual

Forinquiries,call:CustomerServiceCenter
Forgeneralinformation,chargesandoperationinformation (tollfree)
Forlossortheft (tollfree)
Businesshours:24hourslivesupport
Incaseabovenumbersarenotavailable(tollfree)
 0120-977-033 (exceptOkinawa)
 0120-977-699 (Okinawa)
Fromaumobilephones:
113 withoutareacode
Fromfixed-linephones:
0077-7-113
Fromfixed-linephones:
0077-7-111
Fromaumobilephones:
157 withoutareacode
October2016,1stEdition
1305-8410.1
KeitaiGuaranteeServiceCenter
Forloss,theft,damage (tollfree)
Fromfixed-linephones/aumobilephones,
0120-925-919
Businesshours9:00−20:00(7daysaweek)
Businesshours9:00−20:00(7daysaweek)
MobilephoneandPHSoperatorscollectandrecycleunused
telephones,batteriesandbatterychargersatstoresbearingthe
logoregardlessofbrandandmanufacturertoprotecttheenvironment
andreusevaluableresources.
Soldby:KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Manufacturedby:SonyMobileCommunicationsInc.
PRESSINGZEROWILLCONNECTYOUTOANOPERATOR
AFTERCALLING157ONYOURauCELLPHONE.
濡れた状態での充電は、
異常な発熱・焼損などの原因となり
大変危険です。
■ Main apps
■ Downloading apps
You can download and install apps or games, etc. by using
Google Play.
• To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■ Uninstalling apps
Before uninstalling, back up contents related to the app that
you want to save including data saved in the app.
• Some apps may not be uninstalled.
Knowing the status of the product
■ Status bar
The status bar is located at the top of the product screen. On
the left of the status bar, notification icons appear to inform
missed calls, new mails, operations in progress, etc., and on the
right, status icons appear to indicate the status of the product.
■ Examples of notification icon
■ Main status icons
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy
depending on the condition of the line to connect.
■ Notification panel
If any notification icons are displayed, slide down the status
bar to open the Notification panel. You can check details of
notification icons or start corresponding apps.
❖Information
•
To delete a notification, flick the notification left or right. Some
notifications may not be deleted depending on the content.
• Alternatively, you can check notifications by swiping
(flicking) down on the lock screen. Or set to hide or keep
showing notifications on the lock screen.
■ Notification LED
Notification LED informs charging prompt, battery level while
charging, missed calls, new mails, etc. by turning on or flashing.
*1 Flashes while backlight is turned off.
❖Information
•
Flashing of Notification LED several times in red when pressing
O
with the power off indicates that the remaining battery is
not sufficient.
• Although when you start charging with the product powered
off, Notification LED turns in red, after the screen indicating
charging status appears, Notification LED lights in the color
indicating battery level.
■ Checking own phone number
1 From the Home screen, [ ][Settings]
2 [About phone][Status][SIM status]
The phone number of the product is shown under "My
phone number".
❖Information
• Alternatively, from the Home screen, [ ][Contacts]
[Myself] to check your phone number.
■ Setting the silent mode (Vibrate)
1 Press the upper or lower part of the volume key
2 []
The icon for the volume adjusting bar changes to (white).
■ Setting the silent mode (Mute)
1 Press the upper or lower part of the volume key
2 []Press the lower part of the volume key
The icon on the volume adjusting bar turns to (gray).
❖Information
• By tapping " " on the volume adjusting bar, you can adjust
volume of media sound or alarm. However, setting of alarm
volume in "Clock" app takes precedence.
• When the "silent mode" is set, sounds for shutter, shooti
ng
start/end sound when shooting videos, alarm, playback of
video, or music, etc. are not muted.
• Raising the volume by pressing the upper part of the volume
key in the silent mode, or adjusting volume of "Ring volume"
of "Sound & notification" in the silent mode (Vibrate) cancels
the silent mode.
■ Setting Airplane mode
When airplane mode is set, all wireless functions (phone,
packet communication, Wi-Fi
®
function, Bluetooth
®
function,
NFC Reader/Writer, P2P function) are turned off.
1 From the Home screen, [ ]u[Settings]
2 [ ] of "Airplane mode"
Entering characters
Use software keyboard to enter characters.
The software keyboard appears when you tap the entry field
for registering a contact, composing a mail, etc.
■ Switching software keyboards
With "SwiftKey Keyboard", you can use QWERTY keyboard to
enter characters, the numeric keypad to enter numbers and
symbols, and the symbol keypad for more symbols.
1 Tap a character input box
2 Tap [ ] to switch to the numeric keypad
For the symbol keypad, tap " " on the numeric keypad.
❖Information
• Tap " " at the bottom of the screen to hide the software
keyboard.
• Word candidates will appear according to entered
character, select a word you want to enter.
• Tap " " to delete the character before the cursor.
• Switch to lower-case " ", upper-case " " or caps " " on
QWERTY keyboard.
• In the QWERTY keyboard, you can also enter number or
symbol displayed in a small character above the alphabet
on each key by long-touching. For some keys, furthermore
character variants will appear. Slide over the candidates to
select a variant you want to enter.
• Tap at the left edge of the candidate area to make
advanced settings for SwiftKey keyboard.
• To enter Japanese, change the software keyboard to
Xperia
™
Japanese keyboard by tapping and then
marking "Japanese".
Appendix
Updating Software
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
•
You are charged for data communications when connecting to
the Internet from the product by using packet communication.
• You are recommended to back up your data before
updating software.
• For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Basic Manual" (Japanese) app that ca
n be
viewed on the product or "取扱説明書（詳細版） (Full
instruction manual)" (Japanese) available on au homepage.
■ Downloading and updating software
Update files can be downloaded from the Internet web site
into the product directly.
• Note that when Wi-Fi
®
communication becomes unstable,
data communication takes the place automatically, which
may incur communication charges.
1 From the Home screen, [ ][Settings]
[About phone][Software update]
2 [][Refresh]
After that, follow the onscreen instructions.
Troubleshooting
Before you assume that the product is malfunctioning, check
the following in addition to performing "トラブル診断
(Diagnosis for trouble)" in "故障受付 (Repair desk)" app.
To use "トラブル診断 (Diagnosis for trouble)", from the Home
screen, [ ][お客さまサポート (Customer support)][故障
受付 (Repair desk)][トラブル診断 (Diagnosis for trouble)].
, Phone, Contacts Play Store
, E-mail, SMS , Camera, Album
Chrome Maps
Settings ,
Google, Voice Search
Calendar Basic Manual
Missed call
Incoming/Talking/Calling
New PC mail message
New Gmail message
New E-mail (@ezweb.ne.jp) message
New SMS/Receiving notification service message,
New Receiving notification
USB device connected
Wi-Fi
®
open network available
, Battery level (100%, Charging)
, Signal level (Level 4, Out of service area)
, 4G (LTE/WiMAX 2+) data communication status
*1
(Available, data transferring or downloading)
Silent mode (Vibrate) is set
Silent mode (Mute) is set
,Wi-Fi
®
connected, Wi-Fi
®
communicating
Airplane mode is activated
LED status Description
Red The battery is charging when the remaining
battery level is 14% or lower.
Orange The battery is charging when the remaining
battery level is 15% - 89%.
Green The battery is charging when the remaining
battery level is 90% or higher.
Flashing red The remaining battery level is 14% or lower.
Flashing
white
Indicates missed call, new Gmail message,
new SMS message.
* 1
Symptom What you should check
Power is not turned
on even though
O is pressed
Is the internal battery charged?
Is O pressed for over one second?
The power goes off Is the internal battery charged?
The power turns off
while the product
activation screen is
displayed
Is the internal battery charged?
For more details, visit au homepage and check with "トラブル
診断 (Diagnosis for trouble)" in au Customer support.
http://cs.kddi.com/support/komatta/kosho/trouble/
After-sales service
■ When asking for repair
For repair, contact Keitai Guarantee Service Center.
* The warranty period is one year from the date you purchased the
product.
❖Information
• Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards
are sometimes used for repair.
• Collected au mobile phones by Replacement mobile phone
delivery service which you used before are recycled to
mobile phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
• The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or
repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
• The battery built-into the main unit is not covered by free-of-
charge repair warranty excluding events arising from
defects of battery material or the production.
• Packaged items other than the main unit is not covered by
free-of-charge repair warranty.
■ Performance parts for repair
The Company retains performance parts for repair of the Xperia
™
XZs main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair" refers
to parts required for maintaining the functions of the product.
■ Provisions for free-of-charge repair
1. Please notify us of the production number (IMEI number)
for repair request. The production number (IMEI number)
can be checked on the product main unit, sticker on the
outer packaging box, etc.
2.
During the warranty period, we will repair the product free of
charge for the malfunction under the condition that it is used
correctly in line with the directions given in the instruction
manual.
3. Even if the warranty period has not expired, a fee will be
charged for repair under the following circumstances. (or,
repair may not be possible).
a The product has not been used correctly in line with the
directions given in the instruction manual. b The
malfunction or damage is due to unauthorized repair or
modification of the product. c The product has been
repaired other than at our specified repair offices. d The
malfunction or damage is due to negligence in use or
handling, or due to an accident. There are signs of the
product having been dropped, wet, exposed to humidity,
etc. e The malfunction or damage is due to natural
disasters (earthquakes, storm or flood damage, etc.), fire,
salt damage, abnormal voltage, etc.
4. Repair may not be possible depending on the degree of
damage.
5. The Company shall have no liability for any damage or loss
resulting from the malfunction of the product.
6. The Company shall not bear any responsibility for
accidents resulting from use of the product having been
connected to unspecified devices.
7. Do not accept requests for service calls to the owner’s
home, place of business, etc.
8. This warranty is valid only in Japan.
* This warranty guarantees repair free of charge during the period
and under the conditions specified on this warranty card. Thus
this warranty does not limit the legal rights of the owner with
respect to the issuer of this warranty card (the guarantor) or any
other business person or enterprise.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au mobile
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage
or
contact Keitai Guarantee Service Center.
❖Information
• You can apply for membership only at the time of
purchasing your au mobile phone.
• Once you cancel the membership, you cannot reapply for it
until you purchase an au mobile phone next time.
• Note that when changing the model or purchasing an extra
mobile phone, this service only covers the most recently
purchased au mobile phone.
• When an au mobile phone is handed over to you or someone
else, the Keitai Guarantee Service Plus LTE membership is
also handed over to the successor of the mobile phone.
•
When you get a new au mobile phone by changing the model
or purchasing an extra mobile phone, the "Keitai Guarantee
Service Plus"/"Keitai Guarantee Service Plus LTE" membership
for the old au mobile phone is automatically canceled.
• Service contents are subject to change without notice.
■ au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When a
malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■ au after-sales service information
Replacement mobile phone delivery service
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
Holding over and repair
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
* Charge amounts are all tax excluded
The screen freezes
and the power
cannot be turned off
Shut down forcibly by pressing and
holding O and the upper part of
the volume key at the same time for
approximately eight seconds, and
releasing your finger after it vibrates
three times consecutively.
(Out of service
area) appears
Is the product out of the service area
or in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is au Nano IC Card 04 inserted?
Cannot operate key/
touch panel
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
Cannot operate
touch panel as
intended
Are you operating with a fingernail or
foreign object on the operating
screen?
Cannot charge the
battery (Notification
LED does not light,
the battery icon
does not change
into charging one)
Is the specified charging equipment
(sold separately) attached properly?
Charging is not
complete
Is the temperature of the product
raised or very low?
Symptom What you should check
Battery usage time
is short
Is the battery fully charged?
Charge until Notification LED turns green.
Is the internal battery end-of-life?
Is the product used for a long period
at places where (Out of service
area) appears?
The screen
backlight turns off
in a short while
Is set "Sleep" period too short?
The display is dark Is "Brightness level" set to dark?
Is the proximity/light sensor blocked
or covered by sticker?
Screen response is
slow when you tap
on the screen/press
the keys
When a large amount of data is saved
in the product or transferring large
size data between the product and
microSD memory card, the screen
response may be delayed.
Cannot recognize a
microSD memory
card
Is the microSD memory card inserted
properly?
Is the microSD memory card unmounted?
Symptom What you should check
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or
later
See table of "Replacement
mobile phone delivery
service (Member) Customer
charge"
Partially damage, water soak,
irreparable damage, theft or loss
Spontaneous failure 1st year No recompense
Spontaneous failure 2nd year or
later
Partially damage, water soak,
irreparable damage, theft, loss
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or
later
Free of charge (three-year
warranty)
Partially damage Customer charge
The upper limit: 5,000 yen
Water soak, irreparable
damage
Customer charge
10,000 yen
Theft, loss No recompense
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or
later
Actual cost
Partially damage
Water soak, irreparable damage
Theft, loss No recompense
(model change)
Replacement mobile phone delivery service (Member)
Customer charge
Conditions: Basic charge
Conditions: WEB割引 (Discount for web application)
*2
and 代
用機なし割引 (Discount for nonuse of substitute)
*3
applied
Conditions: Only 代用機なし割引 (Discount for nonuse of
substitute)
*3
applied
* Charge amounts are all tax excluded
*1 This discount applies to customers who have used au for 3 years
(25 months) or more, and all the lines within that customer's
Family Discount. For customers using a data communication
device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or
Smartphone Set Discount) and have been under the contract of
the line eligible for the set discount for 3 years or more.
*2 WEB割引 (Discount for web application): 500 yen reduction from
the customer charge is applied for application of "Replacement
mobile phone delivery service" via au homepage.
A substitute mobile phone is not rent for "WEB割引 (Discount for
web application)", instead, "代用機なし割引 (Discount for
nonuse of substitute)" is also applied together.
*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen
reduction from the customer charge is applied if you do not use
a substitute mobile phone when using "Replacement mobile
phone delivery service".
For details, refer to au homepage.
Online Reception Desk (24 hours a day over the Internet)
*Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
❖Information
Replacement mobile phone delivery service
•
When you have trouble with your au mobile phone,
replacement mobile phone (same model, same color
*1
) is
delivered by calling to. Return your damaged mobile phone
within 14 days after the replacement mobile phone is delivered.
*1 If the same model in the same color is difficult to provide, a
replacement mobile phone of a model and a color that are
specified by KDDI is provided.
• Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
• In the event of theft or loss, when reissue of au IC card is
needed at the same time of using this service, 1,900 yen will
be applied separately as a charge of reissue.
Holding over and repair
• Damages and malfunctions intentionally caused by t
he
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
•
You cannot receive a refund for the replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
• The SIM unlock service is provided at the au homepage and
au shops.
•
Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations.
• For settings after SIM unlock, operate from the Home
screen, [ ][Settings][About phone][Status]
[SIM status][SIM card status].
• For details, refer to the au homepage.
https://cs.kddi.com/support/simcard/
Peripheral devices
• Sony Mobile TV antenna cable 02 (02SOHSA)
•
Sony Mobile Desktop Holder 02 (02SOPUA) (sold separately)
*1
• TypeC Common AC Adapter 01 (0601PQA) (sold separately)
• Common AC Adapter 05 (0501PWA) (sold separately)
*2
• Common DC Adapter 03 (0301PEA) (sold separately)
*2
• MicroB-TypeC conversion adapter (0601PHA) (sold separately)
• au Carrying Case G Black (0106FCA) (sold separately)
*1 Use the Attachment 52B.
*2 For use, MicroB-TypeC conversion adapter (sold separately) is
needed.
❖Information
• Accessories can be purchased from the au Online Shop.
http://auonlineshop.kddi.com/
Main specifications
*1 Varies by obstruction between communication devices or radio
wave reception status.
*2 It is a specification according to purpose of use of Bluetooth
®
device and is defined by Bluetooth
®
standard.
*3 Some contacts data may not be displayed correctly on the other
party's device.
*4 Only supported to a part of car navigation systems. For use,
refer to the au homepage.
❖Information
•
The continuous call time, continuous stand-by time,
continuous Full Seg watching time, continuous 1Seg viewing
time and continuous tethering time may drop to less than half
depending on the battery charging status, usage
environment such as temperature, reception condition at the
location where the product is used, and the function settings.
1st time 5,000 yen/
Longtime user benefit
*1
3,000 yen
2nd time 8,000 yen/
Longtime user benefit
*1
6,000 yen
1st time 4,000 yen/
Longtime user benefit
*1
2,000 yen
2nd time 7,000 yen/
Longtime user benefit
*1
5,000 yen
1st time 4,500 yen/
Longtime user benefit
*1
2,500 yen
2nd time 7,500 yen/
Longtime user benefit
*1
5,500 yen
Display Approx. 5.2 inches,
TRILUMINOS
®
Display for
mobile Approx. 16.77 million
colors
1,080 x 1,920 dots
Weight Approx. 161 g
Dimension (W x H x T) Approx. 72 mm x 146 mm
x 8.1 mm
Internal memory ROM: Approx. 32GB
RAM: Approx. 3GB
Image pickup device (type) Camera: Backside
illumination layered CMOS
Front camera: Backside
illumination layered CMOS
Camera pixels Camera: Effective pixels
Approx. 23 million pixels
Front camera: Effective pixels
Approx. 1.32 million pixels
Continuous
call time
In Japan Approx. 1,630 min.
Overseas
(GSM)
Approx. 710 min.
Continuous
stand-by
time
In Japan Approx. 660 hours
Overseas
(GSM)
Approx. 690 hours
Charging time Using TypeC Common AC
Adapter 01 (sold separately):
Approx. 160 min.
Continuous Full Seg
watching time
Approx. 7 hours 50 min.
Continuous 1Seg viewing time Approx. 9 hours 10 min.
Continuous tethering time Approx. 500 min.
Wi-Fi
®
tethering maximum
connection number
10
Bluetooth
®
function
Communication
type
Compliant with Bluetooth
®
standard Ver.4.2
Output Compliant with Bluetooth
®
standard Power Class 1
Communication
coverage
distance
*1
Within 10 m with good
visibility
Supported
Bluetooth
®
profile
*2
HSP, HFP, PBAP
*3
, A2DP,
AVRCP, SPP, OPP, HID, PAN,
HOGP, MAP, DUN
*4
, GATT
Radio
frequency band
2.4 GHz band (2,400 MHz -
2,483.5 MHz)
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